Eight years ago we used Ideal stairs for some work on our Stairs and installing laminate flooring in our 2nd floor and basement.
Earlier this year we wanted to update our main floor to hardwood and open up our staircase, add the metal balusters etc. We did not hesitate to use Ideal stairs. Rajan responded quickly for an estimate. We visited their showroom and discussed with Rajan and Mesh.
The entire project took 2 weeks. Rajan visited the site every day and called frequently to provide us updates and to ensure things were progressing well. This line of communication was really appreciated because issues could be addressed timely and it also ensured that any stresses were alleviated.
The team of workers were excellent. They were all knowledgeable in what they did and always smiling and accommodating as we were staying in the house during the renovation.
The final product was more than what we can ask for. The stairs are now open. The railings are gorgeous. The hardwood and tiling on our main floor makes our home look so much more modern.
Rajan came back after the project was complete to review the work with us and to ensure we were pleased. We were 100% pleased. Thank you Rajan and Team for your hard work and dedication to your trade. Your hard work ensures that customers like us get the biggest benefit for the money spent.
Continue what you do well and maintain your high level of customer service. I have no problem recommending Ideal Stairs. God Bless!
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- Company Response
Hi Vijay, thanks for your feedback and recommendation! Your review is very important to us as we continue to offer the best in service and quality work to our customers. We’re very happy to see a familiar face again and truly feel honored to be a part of your secondary stairs and flooring project. We really appreciate the highlight of our frequent communication and daily updates, as we understand how important this is in our industry and that it makes the entire project run seamlessly we pride in this skillset. On behalf of Rajan, Mesh and the Ideal Stair team, we would like to thank you for choosing our team without hesitation once again, and we hope you continue to enjoy your new stairs and flooring. Please kindly mention our name to any friends and family who are looking to have work completed for their stairs and or floors.