Best Brand Appliances

I haven’t purchased yet but I will definitely will when I am ready. People are great. Customer service is what I want and they got it. Anna was especially helpful.

My wife and I found the Best Brands Appliances store in Vaughan which is very large, to have an excellent selection of high end kitchen appliances from all leading manufactures. Sally K who was our sales person was very knowledgeable, extremely pleasant and very helpful in assisting us in making our selection for the best appliances to meet our needs. We would highly recommend Sally to anyone who needs assistance from a highly skilled sales person. We also found Sally to be most receptive to taking our phone calls to ask yet another question from us. She was always very helpful, knowledgeable and pleasant. We feel so fortunate to have found her.
Brock and Elsie G.
June 28, 2018

I have no hesitation in recommending Best Brand Appliances, and in particular Marc. We had a few rough spots along the way, but what sets a company apart is not just how it handles orders that go easily. It is how they handle problems that come up.

Our initial interaction with Best Brand was only mediocre. My husband walked into one of the smaller locations to get pricing (was somewhere on Keele I think – I believe they have closed that location now). This was to replace all appliances for a full kitchen renovation. We were interested in mid-range (top end GE / Kitchen Aid), not high-end Wolf / Subzero. We had already chosen most of the part numbers, just had a few final questions about model differences, and needed pricing.

The salesman seemed disinterested and generally unhelpful. Perhaps it was because my husband had biked there, looked a bit dishevelled and did not appear like someone who was about to drop $15k on appliances. Or perhaps it was because we were not interested in the really high-end brands. Or maybe the salesman was just having an off day. Whatever the reason, my husband was so completely unimpressed that he left without even asking for pricing, even though he had a list of part numbers in his pocket.

Based on the good reviews I’d read about Best Brand, I called the main store, explained what had happened, and they immediately transferred me to Marc. And he was completely helpful, and went out of his way to make things right. We ended up ordering from them.

Come delivery day, everything was perfect … except for the wall oven, which had been damaged in transit. The sheet metal on one side was bent, presumably when a clamp truck had lifted it. That obviously was a disappointment. But on the positive side, the delivery guys were awesome. Not only had they asked if we wanted them to unpack all the appliances (we did), they actually pointed out the damage to us as soon as they saw it, and asked us if wanted to accept it like that or if they should take it back to the warehouse. Although the damage wouldn’t have been visible once installed, we were concerned it might affect later operations (it might not have, but hard to know for sure). So we sent it back. But I liked how the delivery guys handled it. They didn’t try to slip it by us and just finish the delivery – they actually took the trouble to draw our attention to it.

And then it was a long, painful 2+ months to get a replacement. But that wasn’t Best Brand’s fault – it took that long to be sent by the manufacturer. And Best Brand was extremely good about communicating updates and status, and were always patient with me no matter how many times I nagged them about when was the replacement going to show up.

So, in short, the appliances are the same wherever you buy them. And the prices are pretty much the same if you do your homework properly. But the service and people are what makes a company special.

Best Brand Appliances was great they provided us fantastic advice and excellent appliances. The prices were fair and they did not try and over sell us. We are very happy we were referred to Best Brands. The owner Josh personally looked after us from start to finish. He was in contact with our kitchen designer to make sure they have the exact measurements of all the appliances. They fit like a glove and look great . We love our new appliances and our son is a hobby chef , could not be any happier!! Thanks for all your help. We will refer you to all our friends and family

I work with Best Brand many times with my clients , always a pleasure. I will keep sending you clients and recommending services , I am very pleased with the delivery and installation as well, professional companies like Best Brand make my Job easier.

Sally kirke at Best Brands is absolutely amazing!! l highly recommend her to anyone and thank her so much for making me feel comfortable and confident of the products l purchased. It is exactly how l feel every business should treat there customers!!
Once again, thanks Sally and see you soon!!

Purchased Miele dishwasher at Josh's recommendation to replace old Bosch washer. Could not be happier with the pricing, service and professionalism provided to us. This was the best experience we have ever had. Have been using the appliance now for a few days and could not be more pleased. Would not hesitate to recommend Best Brand. Thank you Josh.

We worked with Sally Kirke at Best Brand Appliances and she was outstanding. She went above and beyond to make sure we had all the necessary information and made the right choices. She was knowledgeable, patient and just a pleasure to deal with.
I would recommend anyone who is looking for appliances to deal with Sally at Best Brand.

We visited the showroom and had the pleasure of dealing with Sally Kirke. We were looking to change our appliances due to our renovation. Sally was informative and was able to find appliances that worked with our budget. We visited the showroom several times prior to making our purchase and Sally always greeted us with a smile and answered all of our questions.

My husband and I enjoyed the wonderful service and the experience. Sally Kirke was very pleasant and knowledgeable new her stuff. We purchased a Miele package. Thank you for all your help! We will highly recommend your business expertise to our friends and family. Keep up the great work!