Citywide Sundecks

Decks
White Rock BC V4B 0A7
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Citywide Sundecks
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68%

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Reviews for Citywide Sundecks

Average customer rating:
9.1 10 (63 reviews)

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Private User
Private User
Private User reviews North Vancouver, BC
7/10

Good quality work, some comm delays

Installed 4 new balconies for us last summer. Some extended delays in email communication but otherwise, experienced pro service and quality products!

Approximate cost of services:
$65,000.00
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Company Response

Shannon/Chris,
Let me start by saying the I apologize for the recent lack of communication.
It was unprofessional of me, and uncharacteristic of the services of Citywide.

When you first brought to my attention the tar like substance dripping under the doors, I came to your home to assess.
After looking over and discussing - we came to the following conclusion.
Drips are a common occurrence with a Blueskin membrane that is not specifically rated for high temperatures.
Blueskin is often used as a barrier when replacing doors and you had them replaced prior to our work.
CW did not use any Blueskin during our work.
I also looked over the vinyl and termination points and saw no obvious concerns.
I determined the drips were a result of the door installation.

You have since had the company who installed come to site and look over.
There position is the butyl tape used to seal the termination bar securing the vinyl under the door is the cause.
I can assure you that the butyl tape does not drip and/or leak.
It is a product supplied by Duradek specifically designed to seal between termination bars and vinyl.

Regardless, something is causing the drips, and I should have made myself available to help.
As per our recent discussion, I have arranged to be onsite with one of our crews next week to reassess all.
We will remove the termination bar, inspect the butyl tape, and see if we can determine what is going on.
If work performed by CW is the cause, we will rectify.

I am hopeful we can determine the cause and more importantly – a solution.

Sincerely,

Paul Bulat
Managing Director
Citywide Sundecks and Railings

AndrewF
AndrewF
0 reviews Port Coquitlam, BC
0/10

Dangerous install.

March 2023, we hired Citywide to repair our deck. Good reviews. $9000 estimate, seemed solid.
The crew came by and resurfaced the deck quite quickly - mostly. The last of the deck repair took weeks, then more weeks, getting the deck railings reattached and final install done. I also paid another $3000+ to have -new- railings put on the stairs (which we needed for the bank to sign off on). More than $12000 total.

We were away from the house on a family trip when the railings were put back on the deck, the stair railings were installed and the project itself was finished.

We returned and I took a look at the railings, both on the deck and on the stairs.

Not acceptable. Really not acceptable and quite unsafe.

These are poorly affixed and in the case of the deck rails, very dangerous. One portion of the railing was not attached at all, but -appeared- to be unless you looked closely at the fastening point. Lean against this and over you will go.

The rails on the stairs look like $287 big box store crap and are far from stable, with two bolts on the bottom per post. At a cost to us, before markup and labour, of $1600. They do not fit the stairs that Citywide built for us. The stairs the seem somewhat cobbled together to me.

Really surprised this is found to be acceptable. I contacted Citywide weeks ago about these issues, no response, ignored.

You take not only your wallet but your health and your safety in your hands if you hire these people.

Approximate cost of services:
$12,000.00
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Well Done
Well Done
0 reviews Vancouver, BC
10/10

Vinyl deck renovation

Paul and his team surpassed our expectations with their expediency, flexibility, quality and cost. The work was done on time and as specified in our contract. All demolition and construction debris were contained and removed with out damage to the shrubs and flower beds, much appreciated!

Approximate cost of services:
$7,000.00
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Company Response

Thanks for your kind words. We are glad to have be able to help you with this project.

Trevor in Delta
Trevor in Delta
0 reviews Delta, BC
10/10

Sundeck/Hot Tub deck

This is the second time Ive had Citywide do some work for me. The first was just replacing vinyl on an existing deck whereas this was a much bigger project involving demolishing the existing deck and concrete pad and replacing/enlarging everything. I have been very happy with their work in both cases.
This project required a full property survey, architectural/engineers drawings and permitting from the city. Pauls team were very efficient at moving everything through the city planning department and his build team were excellent as well. They were all very patient with my questions and concerns and nothing went unresolved. Paul was always available and answered emails/texts/phone calls promptly, 7 days a week. I highly recommend the company.

Approximate cost of services:
$90,000.00
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Company Response

Thanks Trevor,
We enjoyed working on your project as well. Enjoy your deck for this and many more summers.

Andre Larouche from Langley
Andre Larouche from Langley
1 review Langley, BC
10/10

Vinyl installation

I called Paul to request Duradek vinyl installation. He was able to send a crew the very next day. The job was well done and the installers were respectful and polite.
What more can you ask for?

Approximate cost of services:
$5,000.00
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Company Response

Thanks Andre, Enjoy your Duradek and we appreciate the opportunity to do your project.

EinSofQuester in Kamloops
EinSofQuester in Kamloops
0 reviews Burnaby, BC
10/10

Deck repair

The deck of my house on the second floor was falling apart. The wood was rotting and some water was leaking into the house. I hired Citywide after I did an exhaustive search for a competent reasonably priced professionals. I am extremely happy with the prompt and professional service and results that I got. My deck now looks like new. I would not hesitate to recommend Citywide.

Approximate cost of services:
$6,000.00
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Company Response

Thanks EinSofQuester. We hope you enjoy your deck for years to come.

Norine
Norine
1 review Vancouver, BC
10/10

Replaced vinyl and some rotting posts on three decks of my house

Citywide did a great job on replacing the vinyl on three decks of my house. They also replaced rotting posts. They were efficient and timely. They kept me informed as the work progressed. I was very pleased with the end results.

Approximate cost of services:
$12,000.00
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Company Response

Thanks Norine, we really enjoyed replacing that vinyl deck and appreciate your kind words.

Al from Tri-Cities
Al from Tri-Cities
20 reviews Vancouver, BC
9/10

Rick and Crew - Thanks

We worked with Rick and his crew - Shane, Dan, Hunter and others on the project which included vinyl decking, railing and stairs. Rick co-ordinated all the required vendors for the project including getting the source materials for us as needed and took extra care and attention, which was great and much appreciated. Ultimately I'm pleased with the end product, and we were also able to work through some matters with Paul/Rick as they arose. Paul was responsive and helpful even coming out to discuss matters which we appreciated, and Rick is a good guy who co-ordinated many things perceptively and ultimately worked hard to make things happen. Rick and his crew (above) were good to work with. This was a big project we took out a loan for so it was nice to see Rick and crew help us finish this project, especially pushing through some hours at the end to close before Christmas. During Covid and the associated complexities, a special thanks to Rick and Shane, Hunter. Thank you, we wish Rick and his crew the very best.

Approximate cost of services:
$10,000.00
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Company Response

Thanks Al,

We really appreciate your kind words. Have a great holiday.

Citywide

Private User
Private User
Private User reviews Port Coquitlam, BC
10/10

sundeck renovation

Citywide were very quick to respond to our request for an estimate for the renovation of our sundeck. The price was right and the work completed quickly and professionally. Would definitely recommend their work to others.

Approximate cost of services:
$6,000.00
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Company Response

Thanks for the kind review. Enjoy your new Sundeck!

Merv
Merv
1 review Vancouver, BC
10/10

Great Job!

Citywide Sundecks & Railings redid the vinyl on 2 of our outdoor balconies. They communicated well with us, showed up on time as scheduled for the job quote and the work. Phil did a great job with the installation, you can tell he takes pride in his work. We were very pleased with the workmanship and the price. Five stars from us!

Approximate cost of services:
$300,000.00
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Company Response

Thanks for your review! We will pass your commendation on to Phil.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Citywide Sundecks

Citywide Sundecks has been providing vinyl decking, composite decking, aluminum railings and other decking solutions in Vancouver BC and the surrounding area for years. We're #Decksperts! We provide an ideal combination of durability, strength, quality and weathering capabilities. We believe in professionalism, integrity, and communication. Our high-quality work and products ...
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