As always, I reviewed HomeStars and came up with 3 companies to contact. In March 2021 I reached out to them all and Chris was the first to respond (within a day). He explained that he acts as Project Manager and designer now only, working with 4 other companies to do the work. We arranged a time for him to come by the next day and it did not take long before we knew we were in good hands. He makes you feel comfortable with his patient, knowledgeable and pressure free approach. He listened to what we wanted and answered all our questions. We also discussed design features and product options.
That evening he prepared a design plan with a detailed description and sample photos. We approved it and he sent it off to the contractors to quote on our behalf. We received 2 quotes back (other 2 were booking for the following year which we were not interested in) and decided to make some changes but selected a contractor to secure a time slot given they were booking for August/September.
Chris provided addresses of his projects for us to confirm ideas and products. After giving him more feedback he prepared several altered designs, met with us to review sample products (some of which he left for us to think about). After some more discussions we settled on a design and product selections and the new design was sent to the contractor to update their estimate.
We received the estimate and ultimately signed a contract with the contractor (contractor pays Chris so we did not pay him anything). The work was completed by early October and Chris stopped by regularly to check on the progress and ensure we were pleased.
In the end we could not be happier with the design, the work completed and the entire process with our new friend Chris. He was always very quick to respond and provide detailed replies which made everything go smooth. Initially I was unsure how things would go with a separate Project Manager but in the end it was the best way. He was able to spend considerable more time with us than what a contractor would have and he does the work of getting multiple quotes.
I highly recommend Taylor Landscape Construction!! Thanks for everything Chris!
UPDATE: In the Spring the stone looked as good as when it was placed (no settlement or unevenness). Although not part of the original scope, I invited Chris to return to help us select plants and design the layout. He quickly made time for us and even went to the nursery with us to pick out and purchase the best plants. We could not be happier with the outcome! Thanks again Chris!
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- Company Response
I very much appreciate such a detailed review. I couldn’t have explained my process better than you just have. Thank you for trusting in, but mainly for being a huge part of this project. Your involvement, knowledge, decision making and research are unmatched. This one was truly a team effort, I’m thrilled with how yourselves, the contractors and myself all came together to create the perfect project. Again, thank you for such a fun and smooth experience. Friends is right, friends for life! :)