Reliance Home Comfort Calgary

First of all they sat up planes are not what I wanted. Cause me 2 days of calling to solve this issue
Second, each month cycle of billing is different . Some time is only 22 days but charged me a full month of fee.
Third , every time I call billing department, staffs sound like they don’t really know what they are talking about.
Really a confusing company to deal with

It was a bad experience with the HVAC specialist who came to fix my furnace. He was rude. Didnt like the questions I asked and refused to answer. He was continuously trying to agree us to get the motor replaced without looking in depth to what the issue was. He insisted that the fan motor and capacitor needs to be replaced. When I asked him more, he refused to explain. Taking advantage of the emergency situation. Finally, I just paid him the visiting fee and got another person to look at it the next day. It was just a loose wire. ETHICS is important when providing such service.

My late husband and I had service contracts with Reliance for about 20 years. During the recent frigid weather (-30), my furnace broke down. Reliance told me I would go on their "list" and they would be out in 3 DAYS' time. Obviously, I couldn't wait that long and found a company that came out that same day. The service fee for that repair was $547.50, which would have been zero with the service contract from Reliance. So I'm out all that money as well as the 20 years of monthly service fees paid to Reliance. DO NOT BUY A SERVICE CONTRACT FROM THIS COMPANY!!!!

**SECOND EDIT. FEBRUARY, AND THE NONSENSE CONTINUES IN A NEW WAY: Well, submitting a scathing Google review got their attention, and we FINALLY got me added to the account and our AC installed. HOWEVER, the headaches have CONTINUED!! We were meant to have 3 mos free on all three of our services, but we have now received 2 BILLS (it is February - we should not be being billed until April)!! When we received the first bill, we called right away, and the situation was supposedly "dealt with" - we even confirmed that our next billing date would be in April. Then, lo and behold, due to some "mistake" we were billed again this month for NOT ONLY THIS MONTH'S SERVICES (which we don't owe them), but ALSO LAST MONTH'S!! Called AGAIN, and supposedly it's been dealt with again, but I will believe it only once it's done with these people.
In addition, we are still owed the winter cover that was meant to come with the AC. We were told when the AC was installed that it was backordered (which is fine), and that we would be contacted within a few weeks (which would be the start of Feb). End of Feb now, and - surprise, surprise - NO CALL. Called again and - like the bills - I should "expect it to be fixed." Again, I will believe it when I see it. WORST EXPERIENCE EVER. Why do I need to call you multiple times to get you to do WHAT YOU PROMISED?!?!**

*EDIT: And the disappointment continues!! Just called to check to at least make sure the billing for our AC would not start until 3 months after it's installed (per our agreement, regardless of whether the furnace & water tank have already gone in - if we got 3 mos free on the AC, that AC should be in before they start counting) and I'm not even listed on the account!! I literally stood next to my partner and signed the forms with him, but somehow that didn't translate to us both being on the account?! Just wow. So, now he has to call to add me. Such lousy service, I can't even fathom. ZERO stars for a reason.*

I am extremely disappointed in the service my partner and I have received so far from Reliance!
We signed up for a new rental water heater, furnace, and AC unit at the end of 2021 and were told that installation would take one day for all three items. Not only did installation of only TWO of the items (furnace and water heater) end up taking TWO days (which my partner had to take off work to supervise), but now we are being told that our AC won't be installed until SPRING! I don't understand why we were not informed of this when we signed the agreement?!?!?! We will be paying rent on three items - I don't feel that it's unreasonable of me to expect them all to be installed when we do! And of course, we have had to chase people down with multiple texts and phone calls to even get this poor degree of information and service. TOTALLY unacceptable. Truly regretting ever signing on with them right now. Hope they do something to rectify it (and that I don't have to harass them into doing so).

What a total clown show this company is! Replaced furnace and added an air conditioner. Installed the wrong equipment and had to argue with the installers to get what I am now stuck paying for, not to mention the horrible job installing the outside unit. Have never received a monthly statement but received a call demanding payment despite setting up auto payments. Finally had someone reach out to apologize for all the screwups and offered a credit but never received it. Took another month to get it applied but now have late charges for the missed payments. When I inquired, the customer service specialist refused to resolve it.

I am now stuck with a seven year contract with a company that seems to pride itself in going out of its way to show how little they care about their customers. I regret ever calling them.

In 2017 I called Reliance Home Comfort for an air conditioner. The sales person came out and showed me my options. After talking with him he convinced me with going with a rental as opposed to financing because of the perks that come along with a rental. Now 4 years later I am refinancing my mortgage and have found out that there is a lien against my property for the equipment. Nowhere in the conversation did the sales representative say that this was condition to rental. These things need to be made aware to the consumer so that they can make an informative decision. The sales person should go through the contract and indicate section that are of importance instead of trying to make the quick sale. I am thinking that more commission comes with rental that is why he was so adamant about going with the rental option. To top it off I can't even get through to their legal department to get answers as to how to deal with this. their mailbox is full and no response to my email sent as well. DO NOT EVER USE RELIANCE HOME COMFORT FOR ANYTHING! The company is dishonest. How dare they mess with people's livelihood.

Absolutely awful service. I was sold a $660 replacement part which did not fix the problem. During a follow up visit by a new Senior Service Technician I was informed that new part that was sold to me "never breaks" and he had never seen one installed in all his years in the business. The problem could not be identified or fixed so he promised to phone me at 9 AM the next morning. He did not. I phoned the company and left 4 or 5 messages over the course of the next 5 days. I never received a return call. Awful. Awful.

Difficult communication with sales rep, confusion around install date, had to chase them for $200 credit owed. However, Gemma at head office cleaned up the mess super quick once I reached out. Price of the AC install was ultra competitive and a free Google Nest Thermostat was icing on the cake.

We did not get what we were promised. It took them tow days to install. The installer asked us to contact the sales agent but he keeps saying he is busy. The AC is not working. Was told someone will come but no one showed up. Sad. Very sad. I totally regret this move. Don’t believe what they say.

I contacted them though nest website as they were supposed to be “experts” because we installed a thermostat Nest E and it wasn’t recognizing the humidifier. I specifically told them when booking the appointment what model of nest and what was the issue. When the technician arrived we explained again, after wasting out timing without being able to figure out what was wrong, he called nest to find out that the thermostat E is not compatible with humidifiers. So basically he didn’t do anything the guy who book the appointment couldn’t have told me if they knew the product they say the are “experts” about. He never gave me an invoice or anything, he left slamming the door when we are the ones who should have been mad as they wasted our time. Now, 5 months later I received a letter from them asking me to pay 100$ For what????? For nothing? For leaving it the way it was?