Reliance Home Comfort Calgary

Service Techs never shows up or they are 5 hours late. I had to take 5 days unpaid from work as their time frame windows are unrealistic. All they will do is credit you a month or sometimes not even a credit and just an apology for not showing up.
Not reliable as stated in their commercials.
The sales person For the area is very pressuring and only answers emails or calls when it benefits him.
STAY AWAY!!! We were promised furnace filters and a free year of service. We fought for 6 months to finally get that credited to us. Don’t give up!

If I could give zero stars I would. AVOID AT ALL COSTS! Salesman is constantly late and when he is there he doesn't listen to customer needs. Install team will give you a quick install but will sacrifice quality and aesthetics to do so. Furnace won't be properly tested, things will leak and you'll have to have them back to rectify their mistakes - for this you'll have to constantly chase them! Don't be fooled by their professional website - they're a bunch of amateurs!

A few years ago, we had a new tankless hot water system installed to replace our old hot water tank, and everything was done very professionally. We just recently replaced our furnace and air conditioner with new ones, again with Reliance, and we're extremely pleased with the installation and service. We've been very happy with our decision to work with Reliance.

Oct 19 2020
The technician who came was friendly/ knowledgeable and explained what he was doing every step. He maintained social distancing (Covid-19 precautions). Explained the monthly furnace maintenance plan to me as well + how to become a member with Reliance. Very happy customer-good value as well. Thanks!! Linda

Our AC unit quit last week and we called Reliance. The technician came out the next day and said it was the compressor and because the AC unit was older it couldn't be fixed. He said around $4,000 to get a new one from Reliance. Their salesman came out later and confirmed a bad compressor and $4k for a new one. Didn't feel I was getting the whole story. Called Fagnans, they came out the next day. Within 30 seconds of looking at our AC unit he said it had a blown capacitor, about $175 to fix and he had one in his truck. Well it worked, AC unit is running great. He said and AC technician with basic training could tell it was a bad capacitor. Umm....

Attempting to purchase from reliance has been a complete waste of my time. They wasted my weekend waiting around for several missed appointments. When they finally arrived it was petty excuses and empty promises that were not kept.
It is inexcusable to have salespeople can't make appointments or follow up on with someone who wants to purchase.

Great service last year however, lousy consultation appointments for a new furnace. They unable to keep or make appointments. So cancelled all together for a new furnace. Good thing there are others available that do want potential customers

So im super happy. Dino and Captain Jack were really nice, made sure I knew what was going on through the process helpful and efficient. Cleaned up after themselves and took off their shoes. I'm very pleased thank you.

Farid, my Service Rep came to check my Furnace to maintain it and he looked at the furnace and told me everything was good.He also explained a few details about it so i would understand it better.I was happy with the Service knowing my furnace was in good condition and working proper.

BEWARE!!!! I was told I was doing a rent to own contract for my AC unit. I was going to pay cash and they convinced me to pay monthly since it was going to be the same amount of money and I would get free yearly maintenance checkups on he furnace and AC unit. Expecting my 5 years to be up, I called today to find out I am only renting the unit and have 2 MORE YEARS to pay. I've paid $5000 so far and have NO ownership! Are you kidding me??? What a joke. Don't believe the salesperson. Be extra cautious. This is costing me WAY more than I was told. Buy somewhere else.