Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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Reviews for Drainrock Industries

Average customer rating:
10 10 (88 reviews)

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Marty & Sheila from Maple Ridge
Marty & Sheila from Maple Ridge
4 reviews Maple Ridge, BC
10/10

Drainage and leaky basement

After researching a number of companies online and on the Homestars website, we decided to give Drainrock Industries a call. We knew that one of our neighbours had had work done by Drainrock and that they were very impressed by them. We had a crack in our foundation and also had water getting into our crawl space. Bob Wilde, the owner, came over to have a look. He explained what his company would do. He said they would totally flush the perimeter drains of the house, and then run a camera thru them to check for any problem areas. They would also dig up the area near the foundation crack, chisel it out, fill it with hydraulic cement, then apply 2 coats of foundation damp-proofing tar, and finally install a waterproof membrane over the area.

We received the quote the same day. We called the next morning to make arrangements for the work to be done. When the crew arrived they got right to the task at hand. The job was completed in one day and everything was done exactly as was described in the quote. They dealt with a few minor problems using their hydro flush system and they also dug a second hole to address a problem where one piece of the pipe was plugged preventing the water from draining properly. I was out with the crew most of the day, watching them work and watching the camera as they ran it thru our drainage system. They explained what they were seeing and answered any questions I had. They even provided us with a narrated copy of the camera inspection of our perimeter drain system on a USB drive. When they left everything had been cleaned up and the yard looked just like it had when they arrived.

We were totally impressed by Drainrock Industries and would not hesitate in using them again. We will definitely recommend them to anyone we know who needs this kind of work.

Bob and Vanessa. You guys run a Top Notch company in our books. Rylan, Cody, and Cole are great, hardworking ,young men. You should be very proud having employees like them.

Approximate cost of services:
$2,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you very much for your kind words about our Company, specifically the crew that worked at your home. We will pass on the message. Drainage problems can be similar by geographical area, unfortunately we have lots of experience in your specific area with soil conditions, building code requirements and deficiencies. The exploratory work of test holes, hydro flushing and video inspection allow us to gain information about your homes' perimeter drain tile system, how it was installed and overall conditions of it. The video inspection allows us to visually share that information with our clients. While this is our busy season, we appreciate your patience in waiting for us to get to your home and find a solution to your drainage needs.~Drainrock Industries

Derek in
Derek in
1 review Port Moody, BC
10/10

Diagnosis, flush, fixed

Bob, Vanessa and their team were first class all the way. Friendly, professional and efficient. During what was a very busy season, they were able to make us a priority as water made its way into our basement. Explained the work in detail, all fixed, very pleased. Thanks so much. Highly recommend their services.

Approximate cost of services:
$1,300.00
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Company Response

Thank you very much for your kind words about our Company. As it has been a very wet start to the year, we were happy to clear the blockage before it caused severe damage. Iron oxide is naturally occurring in certain soil conditions and can cause blockages in the perimeter drain tile and outgoing lines. We recommend flushing every 6 months up to 2 years based on the soil conditions to maintain clear drains. ~Drainrock Industries

KKinVan
KKinVan
3 reviews New Westminster, BC
10/10

Full drain tile job, no muss

My husband and I bought an old house, knowing we needed to to the full drain tile right away, but with no idea what that meant or where to go. We found great reviews here, and we're so happy with the final product.

From start to finish Bob and his teams were great: guiding us through the process seamlessly; clear about the scope of work, options and issues; quick to communicate when we had questions; managed a couple glitches with the city, without needing to engage us (while keeping us informed). They installed a really great system, worked through frozen ground and massive rain, and made sure the crew repairing ripped up sidewalks and stairs did an excellent job.

Bob's wife, Vanessa, who handles the payments was lovely and friendly. The workers on the crew were really nice. And they took a job that felt a little overwhelming and turned it into a seamless project that had minimal impact on our family and space.

Approximate cost of services:
$25,000.00
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Company Response

Thank you for the kind words of our company. We are always more than happy to be involved in pre-purchase drainage inspection to protect families from purchasing a home with an unexpected drainage expense. In this case we were able to have the homeowner enter the purchase with open eyes as to what the necessary costs would be. Following completion of sale we were contacted to commence work at their home. While the weather was less than ideal, we were able to complete within the estimated time frame.

Doug in Maple Ridge
Doug in Maple Ridge
1 review Maple Ridge, BC
10/10

Hydro Flush and Inspect Perimeter Drains

Over time we had been experiencing floods in our crawlspace, more frequently as time progressed. Drainrock Industries was contacted and they cleaned out our perimeter drains and did a video inspection. It became apparent that the outgoing drain feed to the city was plugged by roots. Drainrock was able to remove the roots on our side of the property line but it was apparent that some more existed on the city side. It was found a tree had been planted right over the outlet, which was the cause. Because Drainrock had discovered the problem we were able to call the city and they were convinced to remove the tree, root and installed an Inspection Port which cleared away the remaining problems.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for your kind words about our company. Often when people struggle with water ingress, we suggest a full exploration into their perimeter drain tile system. This includes a hydro flush, video inspection and test hole. For Doug, this led us to locating a buried sump at the front of the home. From the sump we were able to clean around the home removing mud, debris and iron oxide. The outgoing line from the sump to the municipal connection backed up and when flushed and video inspected, we found an intrusion of roots at the property line. Our video inspection equipment sends out an electronic signal which is picked up by a locating device which proved the exact location. We had the homeowner contact the City who came out and agreed it was their responsibility and arranged the work necessary for a long term solution. We are very happy to help with your drainage needs.

Bob in Vancouver
Bob in Vancouver
1 review Vancouver, BC
10/10

Rupture of water supply pipe fixed

I just had the ruptured water supply pipe replaced by Bob's courteous and professional crew. They arrived on time, located the cause of the rupture, and replaced the PB pipe with a higher quality PEX pipe. Not only did his team complete the repair job ahead of time, the final cost was also less than what was originally quoted. Kudos to Bob and his crew for repairing the ruptured line on very short notice and restoring my water service just before Christmas! I would definitely recommend Drainrock for fixing your drainage problems!

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words about our Company. We arrived at your home on December 22nd to find a large break in your main water supply. Water was bubbling out of the ground and travelling towards your home. We were very happy to adjust our schedule, solve the problem and have your house back to normal before Christmas. ~Drainrock Industries

Pat in South Surrey
Pat in South Surrey
4 reviews Surrey, BC
10/10

Perimeter drains flush and down pipe connections

Arrived as scheduled. Located our perimeter drain sump and flushed, connected down pipe to drain. They were very courteous and performed quality work in a timely manner. Their flexibility allowed me to perform some of the work myself. Thanks to Bob and his crew.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words about our Company. You had recently purchased the home and your sump was buried as in most cases. We contacted the city of Surrey who provided us with a sump drawing and lead us to find it. We try to accommodate our customers to find a time that works for both us and you. ~Drainrock Industries

P Cowan from Coquitlam
P Cowan from Coquitlam
2 reviews Port Coquitlam, BC
10/10

hydro flush of drain tile system

We have Drainrock Industries routinely perform maintenance flushing on our drain tile as we get a build up of iron oxide in our drain tile and they are always prompt and professional.
We will be calling them again for any future work we need done.

Approximate cost of services:
$600.00
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Company Response

Thank you for your kind words about our Company. Routine maintenance is suggested but not always followed. Each year at Drainrock we perform hundred of routine maintenance or hydro-flushes in an effort to extend the life of your drain tile system. We look forward to seeing you again next year!~ Drainrock Industries.

Chris from Vancouver
Chris from Vancouver
5 reviews Vancouver, BC
10/10

Drain tiles, waste line, concrete walk and patio: excellent!

We had a total install of drain tiles and a new waste line. Also a new concrete walk and small back patio were put in to replace the old ones that were removed during the job. Bob's estimate was precise and he kept to it; the job was done on time (actually, ahead of time); the crew was utterly friendly and very respectful of our home; they answered all questions; the work was very professional; and the price was right: I had 4 estimates and Drainrock's was by far the most economical.

They also did the work in a manner that was not disruptive at all. It was a big and potentially messy job but it barely impacted our lives, which was much appreciated because we work from home.

I'd recommend Drainrock in a heartbeat to anyone. Great people.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words about our Company. We stress to all our customers, your home is treated like our home while we are on-site. It is stressful enough seeing dirt piles and holes, that our customers don't need the added stress of mess and angry neighbors. Thanks again! ~Drainrock Industries

jchucas in Pitt Meadows
jchucas in Pitt Meadows
1 review Pitt Meadows, BC
10/10

Complete perimeter drain replacement

Had water in crawl space. Had several companies come and provide quotes. Everything under the sun was suggested. Cost anywhere from $2500 to over $35,000. All estimates where done by only looking in the crawl space. c

Called Bob and Drainrock. He came over and inspected the crawl space but suggested that best way to know for sure what was the issue was to blast out drain pipes and stick a camera down and actually inspect the drain function. He also indicated that in this process they would also dig a test hole in the back side of the house to physically inspect drain pipe.

I agreed to pay the $1250 to perform the flushing and camera of drains. What was found was that the product used during the construction of the house was no longer to drain the water away from the foundation of the house. There was also plastic wrap around pipe further preventing the ability of drain pipe to remove water. this was found because they actually dug the test hole to physically inspect drain.

The complete drain pipe needed to be replaced and further crushed rock applied to top of pipe to provide proper drainage.

Drainrock dug around the house exposing and removing the old drain tile pipe. Installed new PCV piping and added 30,000 lbs of crushed rock. They also repaired and coated the foundation walls.

OK, so a lot of companies can do that. However, you will be hard pressed to find a company that will do it as well and in a manner that truly is a cut above what you would expect.

Starting with Bob who is professional, knowledgeable and respectful. He took the time to explain the process and pros and cons of other types of repairs. He is straight forward and direct.. The staff that came to the house are also amazing. Respectful, hard working and an absolute pleasure to be around.

I was home almost the hole time while the work was being done over two weeks. The team was always working hard and started on time and stopped when promised. This was the case every day. They cleaned up the area at the end of each day only leaving out essential tools and equipment. They were very mindful of the optics the work had on my neighbors and keep the work site as clean and debris free as possible.

Payment was set on completion of tasks broken up in a couple of sections. No monkey business of cash up front etc... This made me feel very comfortable as I knew they would not leave my job to do other jobs until mine was complete.

As for the quote, Drainrock was not the least or the most, however, what helped us choose them was their ability to take the time to actually investigate the reason why water was getting into the crawl space and the several solutions offered with the pros and cons. they also provided a warranty that we thought was very impressive.

In short the work was completed on budget, on time and my yard house were put back in a condition better than we started.

If you are serious about repairing issues with water in your house in mind there is only one company to call. Drainrock.

Also, when you look at the reviews you see all the 10's and you think it must be a trick. Trust me it is not, this company strives to do good work and fair value and most importantly ensure that they have a great name.

Approximate cost of services:
$21,000.00
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Company Response

Thank you for your kind words about our Company. From start to finish we do not leave a job until we are satisfied as well as the customer is satisfied with our quality of work. We hear so many horror stories of people getting taken advantage of or being misguided. From the first moment you contact our office, we detail every step we are going to do, from the initial call, to the free detailed quotation to the actual work being performed. Every step of the way our customers know what they are getting. Thanks again! ~Drainrock Industries

Mark
Mark
7 reviews Coquitlam, BC
10/10

Drainage repair and drain tile clean out addition

Bob arrived on time and provided answers to all of my questions. Within a day he sent me a detailed quotation for the required work to be done and we then scheduled a day that was suitable to meet my schedule. The Drainrock team arrived right on schedule and got right to work. I was very impressed with their work ethic and willingness to take time to answer all of my questions. They even made suggestions on how to care for my drain tiles and what to look for in future. My yard was left spotless and you would never know that any work had been done. This is a quality contractor and I would highly recommend them to anyone. Great to hire a quality local, family operated company.

Approximate cost of services:
$2,700.00
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Company Response

Thank you very much for your kind words about our Company. We take great pride in our work, work ethic and our reputation as a local family business. Thanks again for having us work on your home, it was our pleasure!
~Drainrock Industries

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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