On Side Restoration Services Ltd.

Fire & Water Damage Restoration
Vancouver BC V5M 2E9
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HomeStars
Fire & Water Damage Restoration
On Side Restoration Services Ltd.
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79%

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Reviews by rating (past 12 months)

Reviews for On Side Restoration Services Ltd.

Average customer rating:
8.1 10 (259 reviews)

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Karen in Edmonton
Karen in Edmonton
1 review Edmonton, AB
10/10

Wow!! Incredible service!!

Following a tap malfunction, my entire hardwood floor in my main level needed to be replaced. with covid the timing was terrible but onside rose above all that and provided exceptional service from the first call to the last.

They did a superb job on ordering and managing the trades. Response time was quick and they always arrived on time and with a smile!

What felt like a nightmare turned into a dream! They were patient with my decision making and very helpful. All the trades they hired were top notch!

I highly recommend onside!!

Approximate cost of services:
$25,000.00
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Company Response

Thank you for the recommendation Karen. Nice to hear our team provided exceptional service from the first call to the last. We appreciate the opportunity to serve. Sincerely, On Side Restoration.

Private User
Private User
Private User reviews New Westminster, BC
10/10

On Side Restoration did an outstanding remediation.

We had a flood from our upstairs neighbor and On Side did a remarkable job of communication, resolution, and repair back to normal in an extraordinarily short time. We thought it would take a lot longer. So happy with them and the whole team that helped us through this ordeal. The workmanship was exceptional.

Approximate cost of services:
$0.00
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Company Response

Thanks for the great review. So happy our team was able to assist! Sincerely, On Side Restoration.

delorme_natalie
delorme_natalie
2 reviews Ottawa, ON
10/10

Great team of professionals

We had a pipe burst in the basement. On-Side came in within a couple hours of the call to mitigate the damage and start cleanup. Even during these difficult COVID timelines, they completed the work promptly and efficiently. The basement damage was quickly and professionally repaired. Theirs, and the sub-contractors', work was excellent. Would highly recommend. Everything and every step was clearly explained and outlined. 5 stars!

Approximate cost of services:
$4,000.00
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Company Response

Thanks for the great review! Glad to hear work by both our team and our fantastic sub-contractors was excellent. Happy we could assist. Sincerely, On Side Restoration.

jesse in Calgary
jesse in Calgary
0 reviews Edmonton, AB
10/10

Professional Insurance Claim Repairs - during the pandemic

During the Covid19 pandemic, the team at On Side put my mind at ease helping me restore my home after a flood. From day 1 - when the flood occurred, the emergency response team showed up within hours to start work on drying out my place to reduce the severity of the damage. The team that helped me through the first few days were kind, understanding and reassuring. while the repairs took longer than usual, due to the pandemic, they were professionally done. Any questions or concerns I had were dealt with quickly and without attitude. Despite all of the uncertainty around the pandemic, I was always felt safe when working with the team at On Side.

Approximate cost of services:
$20,000.00
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Company Response

Thank you for the kind words Jesse. Very happy to hear our Calgary team delivered a high level of service and empathy during the COVID-19 pandemic. Keep well. Sincerely, On Side Restoration.

Marian Wilde from Nepean
Marian Wilde from Nepean
1 review Ottawa, ON
10/10

repaired trusses in attic

The damage to my house was from the 2018 tornado. Unlike many of my neighbors the repair experience was hassle free. All my concerns were addressed immediately. I'm old and unable to climb into my attic so I am taking the word of an engineer that the job was well done.

Approximate cost of services:
$2,300.00
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Company Response

Thank you for the very kind words Marian. We are so happy our team could assist you while providing a "hassle free" experience. Sincerely, On Side Restoration.

anil in Okotoks
anil in Okotoks
0 reviews Calgary, AB
10/10

Excellent Service, from the Beginning to End

We had a flood on the mainfloor and basement of our home. The emergency crew arrived within an hour. Were thoroughly impressed with the professionalism of everyone involved, from Day 1 to the end. Many remarkable individuals provided outstanding service to us. All of the restoration work was completed in time and our house was returned to us very clean. We highly recommend On Side to everyone.

Approximate cost of services:
$25,000.00
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Company Response

Thank you so much for the recommendation Anil. We're happy our team could assist. Sincerely, On Side Restoration.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Basement leak

Insurance covered all damage.
Jeremy was the project manager and was very friendly and easy to work with. Kept us in the loop the entire time. He was pleasant and extremely professional!

Approximate cost of services:
$35,000.00
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Company Response

Very nice to hear that Jeremy was a great help. Thank you for the opportunity to assist. Sincerely, On Side Restoration.

JH in St. Albert
JH in St. Albert
5 reviews St. Albert, AB
10/10

Restoration of basement after a flood

On Side Restoration was awesome at every stage of restoring my basement back to pre-flood condition. Each crew that came into my home was professional and skilled at their specific trade. Rob, Marla and Edgar oversaw the coordination and completion of the work and were excellent! They worked with my insurance company and reduced my stress back by taking care of each phase. Thanks On Side!

Approximate cost of services:
$2,500.00
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Company Response

Thanks for the kind words JH. Glad our team could help reduce your stress during this time. Sincerely, On Side Restoration.

Mike Konigshaus
Mike Konigshaus
1 review St. Catharines, ON
10/10

Roof and Eavestrough Repair

The trades people that did the work did an outstanding job and were very polite and answered all the necessary questions that we had. I would highly recommend them in the future. Good hard-working people

Approximate cost of services:
$7,000.00
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Company Response

Thanks so much for the review Mike. We appreciate the opportunity to assist. Sincerely, On Side Restoration.

Lani in Lower Mainland
Lani in Lower Mainland
4 reviews Langley City, BC
10/10

Very Impressed

We had a flood in our house as one of my kids didn't completely shut off the tap, the sink was partly clogged, and the water ran for about 7 hours before it was discovered. Our insurance company used On Side Restoration to dry out our house and we agreed to use them for the restoration. We are very happy with how smoothly the restoration went. The tradesmen were all professional and respectful. You could tell they took pride in their work. They all seemed very happy to be working for On Side. We had well over a dozen people work to restore our home to better than it was before. I highly recommend On Side Restoration company for their professional people and quality work.

Approximate cost of services:
$315,000.00
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Company Response

Thank you for taking the time to provide a review and feedback Lani. We appreciate the opportunity to assist with both the emergency and restoration work. Thanks for the recommendation. Sincerely, On Side Restoration.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about On Side Restoration Services Ltd.

On Side Restoration Services is ready to assist you with your water / storm / flood damage, mould remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration. For B2B organizations, On Side features On Side Live, our 24/ 7 call centre ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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