Sorry for delay in replying.
In due of Christmas and new year there has been high wave of customer base and existing due orders so we couldn’t revert back.
Beginning with; the first issue- the stains were a cause of your previous spot cleaning which had led to excess of soap foam on the couch.
Right away Muhammad showed you the foam dispensing from the residue of previous cleaning.Also to be precise no company guarantees complete stain removal .
Moving forward we look up to satisfying our customers and thus he proposed you to come the next day for additional service despite of your negligence .
The next day he cleaned it thoroughly,thought it was not his fault or his part to be performed.The second cleaning did make a difference .
While he was about to leave, despite of acknowledging him you tried to intimidate him by blocking his way and treated him abusively and violated his rights as an employee.He had the right of refusing to do the job but still he was very patient with you throughout .
Thereafter, rather than requesting you claimed in agitation to Muhammad for a refund in order to get your couches cleaned by another company to which he agreed in order to resolve the issue .
He requested you to send the invoice of the service that you’d be outsourcing and he promised to compensate you back in full.
Thought after several requests to send an invoice we couldn’t avail any respond from your end and thus we documented the work and closed the file.
Our company served you and compensated with another service the very next day despite of no fault from our side although Muhammad spend hours resolving your issue whereas the work order clearly describes no guarantee for stain removal to which you read and approved .Still to maintain customer relations we are ready to compensate to you once you send us an invoice.
Although you not submitting an invoice proves that when Muhammad came for the second service the stain removal issue was resolved and you haven’t had called another company to do the sevice.