My Husbands Chairlift
- Approximate cost of services:
- $5,000.00
- Company Response
We are always happy to hear from our customers. Thank you for taking the time to share your experience and all the best to you both.
We are always happy to hear from our customers. Thank you for taking the time to share your experience and all the best to you both.
Providing our great products is important as is ensuring that you are comfortable using the stairlift. Thank you for your kind words.
On behalf of the Stannah team, we thank you for your feedback. We trust that you will enjoy the safety and convenience of your new stairlift. All the best.
It is unfortunate that you have chosen to present half truths in your narrative here however that is your right. As it is clearly listed on our order contracts, all custom curve stairlifts require a 50% deposit. This is secured to cover our costs, manufacturing, materials, staff, etc. The 50% deposit is standard in our industry and throughout the business world when ordering any custom made product I.e. windows, automobiles, etc.
Again, we extend our sincere condolences for your loss and hoped our efforts to recoup a portion of your deposit, which you thanked us for via email, were proof of our commitment to our customers.
We will stand by our highest standard of customer service and resulting high rating with our clients.
We wish you all the best.
Thank you for taking the time to share your experience with our Stannah team. We trust that you will enjoy using your new Stannah curved stairlift for many years. All the best.
Thank you for your kind words and compliments. We are very happy that our Stannah team could provide the product and service to make your husband's daily routine more manageable. All the best.
Thank you for taking the time to share your experience with our team at Stannah and your new curved stairlift. We wish you many years of safe travel up and down your stairs. Thanks again John.
Good day Christina. I am sorry that your stairlift was restricting your access to the rear part of your home. I understand that this may have been an inconvenience having to squeeze by as you mentioned.
Our office is closed on statutory holidays, which includes Christmas Day and Boxing Day. This allows our staff to enjoy some time with their families, especially in these unprecedented times. We sincerely value all of our customers but do reserve the right to celebrate holidays.
Your service request has been sent to our technical team who will arrange a service appointment.
Thank you for taking the time to share your experience with our Stannah team. We are glad to hear that you are very pleased with your new stairlift.
Thank you Mr. and Mrs. Bell. We appreciate you taking the time to share your experience with our team and our stairlifts. We wish you many years of safe travel up and down your stairs.
Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.
Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.