Concrete Replacement Experts Inc.

Concrete Contractors
Edmonton AB T5N 3M4
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Concrete Contractors
Concrete Replacement Experts Inc.
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Reviews for Concrete Replacement Experts Inc.

Average customer rating:
9.3 10 (87 reviews)

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CAB
CAB
3 reviews St. Albert, AB
10/10

Driveway replacement

Uneven driveway was causing the grandchildren troubles. After a couple of trips we decided to have it fixed. Called Wade (owner) and he was there the next day. The explanation of concrete and how it works was excellent! The crew that did the work were great! Very respectful and they worked when at the house. No loitering or wasting time. The final result was fantastic!

Approximate cost of services:
$20,000.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Concrete removal & replacement

It was time for our Rio Terrace home to get an upgrade, we needed a large section of our driveway removed along with a brick wall. We had numerous contractors pop by with their ideas, cost estimates, etc. and decided on Concrete Replacement Experts. Wade (Owner) stood out from all others, his ideas, experience, attitude and cost estimate surpassed all of the others by 1000%.
Concrete Replacement Experts arrived on time, worked very hard with such a great crew that it actually took us by surprise. Everyone had such a positive attitude and work ethic, always cleaning up after themselves & even helped our neighbours moving some furniture.
I could not be more happy with the finished project !
If you need concrete work done, use Concrete Replacement Experts, you will be pleasantly impressed as will your neighbours.
Captain Alex Herriot
Edmonton Fire Rescue Service

Approximate cost of services:
$8,000.00
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Company Response

Hi Alex

Thank-you for the detailed review. I wish everybody had your perspective and could recognize the strengths we bring to the table. It's a messy hard business doing concrete and most people don't recognize that.

I appreciate your kind words and look forward to completing the next stage of your project when you're ready to tackle it.

Thanks again
Wade

K from Edmonton
K from Edmonton
3 reviews Edmonton, AB
10/10

Driveway repair

I wanted to have my concrete driveway resurfaced because it is aged and spalling. I considered various options, including concrete and rubber. I tried to read up on articles on the internet to help determine the best option for my driveway, but was still uncertain. I contacted Wade, from Concrete Replacement Experts, to get a quote for concrete resurfacing. Wade was kind enough to not only message me his thoughts on this, but called to fully explain the mechanics involved in resurfacing using different options. He was able to help me determine my best option and in doing so, he helped me save money and a lot of frustration and regret in the future. Thank you Wade.

Approximate cost of services:
$0.00
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Company Response

Yes there's a lot of bandaid solutions out there that ultimately cost home owners a lot more money in the long run.

If your driveway is spalling already then anything you stick to it is going to come off with the next piece of concrete that flakes off = the spalling ....

Once the concrete starts this there's no end to it. Rubber driveway guys frequently say they grind it down but it doesn't get rid of the cancer that causes the spalling which is like rust or mould. If you miss a little it'll keep causing issues. With concrete it's too late, you can't just grind off the problem.

When it starts spalling again each concrete flake will feel like popcorn in the shredded rubber driveway they tried to stick to the old one.

And every crack in the concrete will eventually transmit through whatever you stick on top of it. Uneven and cracked concrete continually moves and so the cracks move causing the thing stuck to it to move and crack.

So we don't do "resurfacing" as the person writing this review said, she meant "replacing" ie REPLACEMENT EXPERTS INC

Good luck with your future build project.

Cheers
Wade

Private User
Private User
Private User reviews St. Albert, AB
10/10

Pad and walkway

Walk looks great. Crew was friendly. Got the work done quickly, even with a rain day in between. A couple of issues along the way, but they were addressed professionally.

Approximate cost of services:
$7,000.00
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Company Response

Hello

Yes things always come up, like rain jeesh ..
but we get through it :)

Unhappy customer
Unhappy customer
1 review Edmonton, AB
0/10

driveway and sidewalk replacement

Work done August 2023. Reached out to Wade (owner) regarding cracks, one is width wise from sidewalk to end of driveway. Many text msgs with pictures. Several msgs with answering service. Owner never responded. Msgs started January 2024. Involve BBB who tried to contact for resolution. Owner didn't respond to them either. I asked Wade to send someone to reattach the railing they removed to pour the cement. No response. My husband said he would reattach, but that area is cracked, so he didn't want to make it worse.
This is BOB
We make all decisions in this household jointly and my wife has just as much right to speak about the work as I do, its her money too that paid. They did do all the work specified in the contract and we were pleased until 4 months later when the first snow left and she spotted a line completely across the width of the driveway. My wife reached out with a phone call and left a message, then followed up with 3 more phone calls and 2 sets of text message with pictures. No reply was ever received by any means phone, text, email even if just to say sorry cement cracks.
Then to say that my wife is a miserable person is not acceptable, they have not even spoke 5 words.
Everything in our review has been the truth and the issue is that Wade refused to speak to my wife after many attempt to contact.
We will never recommend or use this company again!!!
All this over his lack of any communication from Company Owner

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Company Response

When I do my quotes I spend 45 minutes speaking to potential clients explaining the spec that we use, which is also in writing, and that is impossible to eliminate all cracks.

All this conversation was with him outside not her. I also explained at this time that we wouldn't reinstall the handrail, which he agreed to do as well as install a downspout pipe under the sidewalk which he did complete before we poured the concrete.

I met her for a minute inside the house when he was accepting the quote and signing off. She was not present when I went through my very detailed presentation.

He has never contacted me since we did the job. She's the only one complaining. I responded by text message twice explaining the above, all I got back was the same rhetoric as if I never replied. She was not involved in any of the conversation it was all with the husband.

Hairline cracks occur. No materials engineer would ever guarantee that he can pour concrete that won't crack. We have a high quality spec that exceeds Alberta construction standards for flatwork. We just finished installing 3,000 sq feet for an engineer who works for a commercial development company, on his own home in St Albert, with the same spec.

Perfectly fine project other than her complaint on a conversation that she wasn't a part of. If he had simply called and said he's concerned about installing the handrail 9 months later I probably would have gone out to help him. But I'm certainly not feeling very helpful with her demanding miserable approach.

Nor do I feel obligated to continually respond to people like this nor respond to her bs complaint on the BBB.

Mitch
Mitch
1 review St. Albert, AB
0/10

Multiple Cracks in Driveway: Poor Customer Service-Poor Workmanship

In June 2023, I had my 85-foot driveway replaced by Concrete Replacement Experts Inc. The work crew were extremely professional and worked diligently to complete the work. Unfortunately, 5 months after the concrete was poured, there was substantial cracking. Some cracks span over 30 feet and 50% of my driveway is affected. Once I noticed the cracks, I tried to contact the owner of Concrete Replacement Experts Inc. However, it took several months and numerous attempts before the owner responded. The owner did not apologize for the numerous cracks, nor did he did provide me with a date he would inspect my driveway.

In early May 2024, after numerous attempts to contact the owner and schedule an inspection, he sent me a picture of snow on his lawn, which also showed no snow on his sidewalk and said he would inspect my driveway when the snow was cleared. I told him my driveway was clear, but I got no response. Again, on numerous occasions, I tried to contact the owner to schedule a date for inspection. When he finally responded, he blew up at me and stated he would inspect my "damn driveway" in May when he was in my location. May has come and gone and the owner has not contacted me nor inspected my driveway. You need to read the other negative ratings, because you will notice - a pattern. Whenever issues arise the owner becomes elusive and does not reply when when contacted. Seemingly, the owner had no problem giving me an estimate the day after I called him. Yet now, he states he will show up then doesn't. In addition the company planted lawn seed but the concrete spray killed the seedlings plus the company splashed concrete on my garage.

To date, I have tried to work with the owner without success. Think twice before hiring!! While the work crew was professional, at this point, I would not recommend this company based on poor customer service.
Driveway Cost: $30,000.

Approximate cost of services:
$30,000.00
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David in Calgary
David in Calgary
1 review Edmonton, AB
2/10

Re: Poor customer service and loose ends

We hired Wade and his crew to replace our large residential concrete driveway, front walkway and in front of our house. This was not a small job! The crews worked efficiently, were professional and pleasant. We had to wait several weeks to have a spray coating and landscaping completed, which was in our contract. Wade asked to be paid after the concrete work was completed, assuring us the landscaping and coating would be done. A week or so, we noticed a couple of large cracks in the concrete running from the house to the property line. We texted him several times and received no reply. A couple of texts had to be sent to get landscaping down (new topsoil and seeding), and the coating done. The landscaping was done well with attention to detail. The guy doing the concreate coating was very apologetic that the job wasn't completed earlier and would inform Wade of our concerns about the cracks, which he looked at. After the coating was completed, and a couple of weeks later, the house siding was stained by the spray, which can't be cleaned. All the grass seedlings died due to spraying at the edge of the concrete, which we ended having to replace ourselves. With this amount spent on the project, we expected better customer service from this company and at least a courtesy call back from Wade, regarding the cracks in the concrete. I broke my own rule and paid before the work was fully completed. Buyer beware!

Approximate cost of services:
$44,000.00
1 of 1 people found this review helpful.
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Company Response

Every once in awhile a review comes in that kinda makes me wonder what’s going thru the writers mind at the time.

With every single quote I do, I explain our process in great detail, going so far as to make little ink pen tick marks under every item of importance which is when I also explain way more verbally.

One of the items I discuss is the plain and simple fact that concrete can and will crack BUT we do everything possible to mitigate this fact as much as possible, and to expect it.

IE – Remove any inferior base material such as sand or black soil, typically getting down to clay. Then we re-build the base in layers of compacted road crush which the city uses and the highways department when new roads are built. 10 mm rebar on 12” centers not 16 or 24 that most builders and contractors use, we use little plastic chairs to suspend the rebar in the middle of the slab thickness, etc, etc.

No materials engineer in the land will guarantee that concrete won’t crack. Nor do I.

So, after all this explaining there isn’t a lot to talk about when it does happen. Yet we do.

RE: SEAL COATING - The penetrative seal coating we offer as a bonus in some cases goes on towards the end of the 28 day curing process when most of the moisture has been released from the concrete. This is explained in writing in the quote and again when we pour the slab.

So complaining that it wasn’t done sooner is beyond my comprehension.

RE: LANDSCAPING - We don’t do landscaping. We backfill along the edge of the driveway where our forms went, typically about 4-6”, and mix in grass seed. That’s it. In this case the client reduced the size of the rear pad in an arc shape that was about 6-7 feet wide at the widest point. Again, we don’t do landscaping, we put down bagged topsoil and mix in some grass seed.

This client expressed that they had to re-do “The landscaping that we did” due to over spraying the sealer. This sealer is over $400. for a 5 gallon pail so we certainly don’t over spray 6-7 feet as that would require the worker to completely go out of his way to do so and a complete waste of product & money. Even if they did over spray the edges a little, the repair would be to mix in a little more grass seed into the fresh topsoil that we provided. An easy fix for the very capable client.

Nor would my guys spray up the wall to a height in excess of 24 inches where their siding starts. They spray with a wand pointing at the ground where the concrete is.

The typical reason why the baby grass dries out is home-owners don’t water it frequently enough. Baby grass, new grass seed typically requires 2 waterings a day, or 3 if it’s a very hot day. Miss a few waterings and the baby grass will die. So simply mix in a little more seed in the 4-6 inch gap.

Hardly a case of “Having to re-do the landscaping”. It’s a simple case of adding a little grass seed, a $10.00 fix, and most likely due to a lack of water.

So at the end of the day their biggest complaint is I didn’t return more calls about when the sealer goes on when it was explained in writing in the quote, and again at the time of pouring the concrete.

And about $10.00 worth of grass seed, that probably died due to a lack of water.

Two items that hardly deserve a 2 out of a 10 star ranking or a buyer beware comment.

Theres simply no pleasing some people.

Alanarae
Alanarae
1 review , AB
10/10

Stair and driveway replacement

We hired wade after contacting numerous companies about the large job we had. We needed a very large set of stairs totally removed, redesigned, and replaced.

Wade put us in touch with the right people for assessments and construction of the porch that would need to be changed, and took care of the large concrete job himself.

His team was prompt every day and had the work done in a very timely fashion. Wade kept us apprised of any changes required, as well as any issues along the way. He took the time to ensure each service line was located that entered into the home, so it would not be hit.

I have confidence in knowing that our new step is ever going to sink like it did, and that it is done properly. Any concerns or questions brought up to Wade were either dealt with, or a plan was set in place to deal with it.

Overall it was a painless experience for such a large job that some companies did not want to due to the size. I would recommend this company.

I have attached before and after photos of the concrete.

Approximate cost of services:
$55,000.00
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Company Response

Good morning

Thank-you for the comments.

Many of our projects are fairly straight-forward but yours was far from typical. Either way, keeping our clients informed as to what's going on is an important part of our customer service.

As your project involves work that was out of our wheelhouse we needed to involve other contractors. Whether a client finds their own outside help or we refer them it's always good for the client to know how the timing is going between the contractors. Ie Good Communication.

This why, when I can, I like to be able to refer a contractor for the additional work so I know things will go smoothly between all the scheduling ensuring the process gets wrapped up as efficiently as possible.

I'm glad it all worked out well for you.

Cheers,
Wade

Private User
Private User
Private User reviews Edmonton, AB
10/10

Driveway replacement

Wade & crew were great from start to finish. Wade's experience and attention to detail was appreciated as we had to deal with the removal of car port supports during the pour and the subsequent curing. Expenses were up front and Wade was easy to get a hold of if there were questions.
Adam & the demo crew were also excellent!
As I have told several neighbours who have stopped by to ask the price and whether I would do just that - highly recommend Concrete Replacement Experts!

Approximate cost of services:
$37,000.00
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Company Response

Hi Gail

Quite often there's posts involved with carports or sidewalks leading up the front door so we're use to dealing with these types of issues... and many others.

My quoting process is based off of my template so it's very detailed and transparent making it simple for clients to know what they're getting into.

Thank-you for the review.
We're glad you're happy with the entire project.

Cheers
Wade

Private User
Private User
Private User reviews St. Albert, AB
10/10

Driveway and sidewalk replacement

Wade explained the project in detail, including estimated costs during the initial quote meeting. The crews always showed up on time, obviously knew what they were doing and showed pride and professionalism in their work. Overall a very satisfactory job that was well done.

Approximate cost of services:
$25,000.00
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Company Response

Details details details
That is what makes the quality of work above par.
Most residential concrete companies cut corners everywhere they can which is why there is such a plague of failing concrete even in 2-3-4 and 5 year old neighbourhoods.

My crew look like they know what they're doing because they do, they know my expectations, and they repeat it again & again.

I'm glad you're happy with the entire process overall.

Thank-you
Wade

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Concrete Replacement Experts Inc.

Our main focus is replacing "CONCRETE DRIVEWAYS", “GARAGE FLOORS" and “ASSORTED FLATWORK” for COMMERCIAL BUILDINGS.

That's why our company name is CONCRETE REPLACEMENT EXPERTS. We specialize in one particular part of the concrete industry and try to keep that as our unique niche INCREDIBLY FAST RESPONSE TIMES and VERY PERSONALIZED CUSTOMER SERVICE.

THINGS WE DO NOT DO

Sorry but we do not build foundations, retaining walls, do crack repair, or lift driveways we only replace them.

CATEGORIES
Concrete Contractors
PRODUCTS
"CONCRETE DRIVEWAYS" and "GARAGE FLOORS" replacements are our main focus.
SERVICES
"CONCRETE DRIVEWAYS" and "GARAGE FLOORS" replacements are our main focus, and we also do some light commercial flat work. As we are in the concrete business and seal all new concrete we have started another division specializing in HOT pressure washing and re-sealing of existing concrete. All concrete get recycled, never to the landfill. Services include concrete delivery, pumping, cutting, sealing, recycling, etc.
SPECIALITIES
Our main focus is replacing "CONCRETE DRIVEWAYS" and "GARAGE FLOORS" and light commercial flatwork. We start with impeccable ground preparation, install the raw materials at a higher than industry standard, then finish the final product properly: Smooth and level without any puddles. And we do it quickly and at a price that’s affordable and acceptable to the typical home owner. AND A GREAT CUSTOMER SERVICE!
WEBSITE
https://www.concretereplacementexperts.com/
YEAR ESTABLISHED
2017
PAYMENT METHOD
Cheque or Bank Draft
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.