Concrete Replacement Experts Inc.

Concrete Contractors
Edmonton AB T5N 3M4
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Concrete Contractors
Concrete Replacement Experts Inc.
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Reviews for Concrete Replacement Experts Inc.

Average customer rating:
9.5 10 (81 reviews)

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David in Calgary
David in Calgary
1 review Edmonton, AB
2/10

Re: Poor customer service and loose ends

We hired Wade and his crew to replace our large residential concrete driveway, front walkway and in front of our house. This was not a small job! The crews worked efficiently, were professional and pleasant. We had to wait several weeks to have a spray coating and landscaping completed, which was in our contract. Wade asked to be paid after the concrete work was completed, assuring us the landscaping and coating would be done. A week or so, we noticed a couple of large cracks in the concrete running from the house to the property line. We texted him several times and received no reply. A couple of texts had to be sent to get landscaping down (new topsoil and seeding), and the coating done. The landscaping was done well with attention to detail. The guy doing the concreate coating was very apologetic that the job wasn't completed earlier and would inform Wade of our concerns about the cracks, which he looked at. After the coating was completed, and a couple of weeks later, the house siding was stained by the spray, which can't be cleaned. All the grass seedlings died due to spraying at the edge of the concrete, which we ended having to replace ourselves. With this amount spent on the project, we expected better customer service from this company and at least a courtesy call back from Wade, regarding the cracks in the concrete. I broke my own rule and paid before the work was fully completed. Buyer beware!

Approximate cost of services:
$44,000.00
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Alanarae
Alanarae
0 reviews , AB
10/10

Stair and driveway replacement

We hired wade after contacting numerous companies about the large job we had. We needed a very large set of stairs totally removed, redesigned, and replaced.

Wade put us in touch with the right people for assessments and construction of the porch that would need to be changed, and took care of the large concrete job himself.

His team was prompt every day and had the work done in a very timely fashion. Wade kept us apprised of any changes required, as well as any issues along the way. He took the time to ensure each service line was located that entered into the home, so it would not be hit.

I have confidence in knowing that our new step is ever going to sink like it did, and that it is done properly. Any concerns or questions brought up to Wade were either dealt with, or a plan was set in place to deal with it.

Overall it was a painless experience for such a large job that some companies did not want to due to the size. I would recommend this company.

I have attached before and after photos of the concrete.

Approximate cost of services:
$55,000.00
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Company Response

Good morning

Thank-you for the comments.

Many of our projects are fairly straight-forward but yours was far from typical. Either way, keeping our clients informed as to what's going on is an important part of our customer service.

As your project involves work that was out of our wheelhouse we needed to involve other contractors. Whether a client finds their own outside help or we refer them it's always good for the client to know how the timing is going between the contractors. Ie Good Communication.

This why, when I can, I like to be able to refer a contractor for the additional work so I know things will go smoothly between all the scheduling ensuring the process gets wrapped up as efficiently as possible.

I'm glad it all worked out well for you.

Cheers,
Wade

Private User
Private User
Private User reviews Edmonton, AB
10/10

Driveway replacement

Wade & crew were great from start to finish. Wade's experience and attention to detail was appreciated as we had to deal with the removal of car port supports during the pour and the subsequent curing. Expenses were up front and Wade was easy to get a hold of if there were questions.
Adam & the demo crew were also excellent!
As I have told several neighbours who have stopped by to ask the price and whether I would do just that - highly recommend Concrete Replacement Experts!

Approximate cost of services:
$37,000.00
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Company Response

Hi Gail

Quite often there's posts involved with carports or sidewalks leading up the front door so we're use to dealing with these types of issues... and many others.

My quoting process is based off of my template so it's very detailed and transparent making it simple for clients to know what they're getting into.

Thank-you for the review.
We're glad you're happy with the entire project.

Cheers
Wade

Private User
Private User
Private User reviews St. Albert, AB
10/10

Driveway and sidewalk replacement

Wade explained the project in detail, including estimated costs during the initial quote meeting. The crews always showed up on time, obviously knew what they were doing and showed pride and professionalism in their work. Overall a very satisfactory job that was well done.

Approximate cost of services:
$25,000.00
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Company Response

Details details details
That is what makes the quality of work above par.
Most residential concrete companies cut corners everywhere they can which is why there is such a plague of failing concrete even in 2-3-4 and 5 year old neighbourhoods.

My crew look like they know what they're doing because they do, they know my expectations, and they repeat it again & again.

I'm glad you're happy with the entire process overall.

Thank-you
Wade

Private User
Private User
Private User reviews Edmonton, AB
10/10

Garage pad and driveway replacement

I needed to fix a crumpled garage floor piece that was connected to driveway which dropped few inches. I had a few estimates from different companies that included mud and poly jacking, partial concrete replacement, and poly application over entire garage floor but none of the listed companies would fix the issue completely. Everything proposed was just a temporary and not aesthetically pleasing solution.

I have seen bright orange flyers in my mailbox for a few years. I called for an estimate and after talking to Wade and thinking for a few days, it made more sense to do the job properly by replacing both garage pad and the driveway. Wade was patient and answered numerous questions and even arranged for me to check out floor drain in garage that was completed very recently.

Work was done within four days and the crew was very helpful with helping to move heavy items from the garage and answering all my questions. Everything was completed on schedule; impressively a few loads of sand were removed followed by prompt delivery of road crush and concrete.

After four weeks Wade applied a deep penetrating protective sealer, and I can park in the garage again. I am sure I will enjoy the new garage pad with floor drain and driveway for years to come. Thank you Wade and the Team!
Irina

Approximate cost of services:
$23,000.00
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Company Response

Wow what a review. I appreciate the depth of your comments, it's a great reflection of what I'm trying to achieve with every project.

Delivering this kind of service is easier with a crew of great guys who truly want to do well and also be helpful to clients.

I'm overflowing with gratitude.

Thank-you
Wade

Baxy83
Baxy83
0 reviews St. Albert, AB
10/10

Wash Driveway & Seal Driveway

We got a brochure in the mail, and it looked very professional. So we called the number, and Wade was at our place that day, giving us a quote.
His price was fair and the services he was providing were exactly what we wanted.
When the crew started they cleaned the driveway and then the sidewalk and back patio took them a few hours to complete and it was not rushed.
Wade came out the next day and sealed and came out the following day to do touch-ups. The job looked
incredible.
We would work with Wade and his team again. They had been professional, on time, fair price and cleaned up after themselves.
We will use him again in the future.

Approximate cost of services:
$1,600.00
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Company Response

Thank-you for your detailed review.

We always try to respond quickly and be competitive with our pricing but far above average with our quality of services and attention to detail.

All of our PRESSURE WASH & SEALING projects of exposed aggregate involve a three trip process.

1 - PRESSURE WASH WITH SOAP & DEGREASER PAYING CLOSE ATTENTION TO HEAVY STAINS.
2 - RETURN THE NEXT DAY WHEN ITS COMPLETELY DRY TO SEAL WITH A ROLL ON APPLICATOR
3 - THEN RETURN THE FOLLOWING DAY TO CHECK FOR ANY MISSED SPOTS ETC AND A FINAL CLEAN-UP AND REMOVE THE BARRICADES.

When sealing regular broom finished concrete with a penetrative protective sealer the application is sprayed on so spots can't get missed so it's a less complicated process.

Thanks again
Wade

Darren
Darren
0 reviews Sherwood Park, AB
10/10

Replacement driveway

Wade and his team were so great to work with on replacing our very large driveway. The removal was quick and he was great with understanding what we wanted for additional supports and how we wanted the final look to be. Our driveway is perfect! We get compliments on it all the time. I fully recommend having them.

Approximate cost of services:
$25,000.00
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Company Response

Hi Daren
That definitely was a big job, two big front side driveways that met in the middle. Over 3200 sq feet in total.

Thanks again for introducing us to your lovely neighbour and recommending us to her. As an elderly single lady she's lucky to have you two as neighbours to watch out for her.

I also need to thank you for speaking freely to any of your neighbours who stopped to ask about your concrete work. The family across the street hired us as well, I'm sure your recommendation had a lot to do with it.

Cheers
Take Care
Wade

S Kluczny
S Kluczny
0 reviews Edmonton, AB
10/10

Highly Recommended

I highly recommend this company!!

The first estimate appointment with Wade, showed that this is a company that really has a great depth of knowledge of their product and services as well as a strong commitment to doing things right. Wade was prompt, direct in his information and listened to our needs, making suggestions to how to make things work. He quickly delivered an estimate that was reasonable and guaranteed to be the price paid.

The crew that came to do our sidewalk was WONDERFUL! They were hard working, informative (with ALL of my questions.. and there were many!) and very respectful of the property, myself and even our dog!

It is easy to see that they take pride their work and strive to do the very best possible. As I watched them doing the finishing touches on the concrete I could tell they were artists at work.

Approximate cost of services:
$9,100.00
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Company Response

Reading your review again and again makes me chuckle, how your dog was so highly involved, busy making new friends and keeping my guys entertained.

Your project was a little more than a "sidewalk" and I'm glad to see how well it compliments your front landscaping and parking issues.

Yes we're more than just a concrete company. Having been involved in real estate development, house flipping (buying, renovating, and reselling over 100 houses), and formerly being a Realtor for 7 years I've learnt a lot about what makes certain designs more appealing and functional.

I'm glad it all worked out well for you.

Cheers
Wade

Happy Customer
Happy Customer
1 review St. Albert, AB
10/10

New driveway

We highly recommend this company! Wade and his crew are very professional!
After the old driveway was removed we had 2 days of heavy rain and once it ended one of the crew came and pumped out the big pools of water so as to dry better.
The base work before the pour was top notch! Watching the crew during the pour was an amazing sight to see...it was done with many guys and they didn't need to communicate with each other as they all had a specific job and they did it with skill! They take great pride in their work and it shows!! Everyone in our neighborhood was very impressed!
Once all was done the cleanup was fantastic including soil replacement and grass seeding where needed.
It wasn't cheap but when you see what's all
involved, the equipment used and the quality
work from start to finish ... well worth the price!
So much more I could say... most important is don't redo your concrete with the cheapest
quote...get the best!!!
So very happy! Bonnie/Mitch

Approximate cost of services:
$29,000.00
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Company Response

Holy cow, thank-you for the kind words...

Your project was a hurdle for sure with the size but especially with all the rain. As you witnessed my crew takes it all in stride and refuses to cut corners by pouring new concrete on a wet soggy site, the number of times we canceled the pour, all the additional steps we needed to do to fix "wet" issues, and the additional days it took to complete your project speaks volumes about the professionalism of my crews. We won't pour on a bad site nor will we hide things by just burying it in concrete.

Thank-you for your patience but most of for your understanding why we took so long to get your job done "properly"...

Take Care
Wade

Al
Al
1 review Edmonton, AB
10/10

Driveway

Very satisfied with the work done! Wade and his crew were very professional on time and did an excellent job on my driveway. The cleanup was exceptionally awesome! Thanks for the awesome job!!!

Approximate cost of services:
$10,000.00
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Company Response

Hello Al

I'm glad you're happy with the work.

I always say "Finish Strong" as that's the last memory a client is going to have of us. So, the quality of the clean up is almost as important as the quality of the work completed and the rest of their experience with us.

Thank-you
Wade

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Concrete Replacement Experts Inc.

Our main focus is replacing "CONCRETE DRIVEWAYS", “GARAGE FLOORS" and “ASSORTED FLATWORK” for COMMERCIAL BUILDINGS.

That's why our company name is CONCRETE REPLACEMENT EXPERTS. We specialize in one particular part of the concrete industry and try to keep that as our unique niche INCREDIBLY FAST RESPONSE TIMES and VERY PERSONALIZED CUSTOMER SERVICE.

THINGS WE DO NOT DO

Sorry but we do not build foundations, retaining walls, do crack repair, or lift driveways we only replace them.

CATEGORIES
Concrete Contractors
PRODUCTS
"CONCRETE DRIVEWAYS" and "GARAGE FLOORS" replacements are our main focus.
SERVICES
"CONCRETE DRIVEWAYS" and "GARAGE FLOORS" replacements are our main focus, and we also do some light commercial flat work. As we are in the concrete business and seal all new concrete we have started another division specializing in HOT pressure washing and re-sealing of existing concrete. All concrete get recycled, never to the landfill. Services include concrete delivery, pumping, cutting, sealing, recycling, etc.
SPECIALITIES
Our main focus is replacing "CONCRETE DRIVEWAYS" and "GARAGE FLOORS" and light commercial flatwork. We start with impeccable ground preparation, install the raw materials at a higher than industry standard, then finish the final product properly: Smooth and level without any puddles. And we do it quickly and at a price that’s affordable and acceptable to the typical home owner. AND A GREAT CUSTOMER SERVICE!
WEBSITE
https://www.concretereplacementexperts.com/
YEAR ESTABLISHED
2017
PAYMENT METHOD
Cheque or Bank Draft
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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