- Approximate cost of services:
- $20,000.00
Concrete removal & replacement
Hi Alex
Thank-you for the detailed review. I wish everybody had your perspective and could recognize the strengths we bring to the table. It's a messy hard business doing concrete and most people don't recognize that.
I appreciate your kind words and look forward to completing the next stage of your project when you're ready to tackle it.
Thanks again
Wade
Yes there's a lot of bandaid solutions out there that ultimately cost home owners a lot more money in the long run.
If your driveway is spalling already then anything you stick to it is going to come off with the next piece of concrete that flakes off = the spalling ....
Once the concrete starts this there's no end to it. Rubber driveway guys frequently say they grind it down but it doesn't get rid of the cancer that causes the spalling which is like rust or mould. If you miss a little it'll keep causing issues. With concrete it's too late, you can't just grind off the problem.
When it starts spalling again each concrete flake will feel like popcorn in the shredded rubber driveway they tried to stick to the old one.
And every crack in the concrete will eventually transmit through whatever you stick on top of it. Uneven and cracked concrete continually moves and so the cracks move causing the thing stuck to it to move and crack.
So we don't do "resurfacing" as the person writing this review said, she meant "replacing" ie REPLACEMENT EXPERTS INC
Good luck with your future build project.
Cheers
Wade
Hello
Yes things always come up, like rain jeesh ..
but we get through it :)
driveway and sidewalk replacement
When I do my quotes I spend 45 minutes speaking to potential clients explaining the spec that we use, which is also in writing, and that is impossible to eliminate all cracks.
All this conversation was with him outside not her. I also explained at this time that we wouldn't reinstall the handrail, which he agreed to do as well as install a downspout pipe under the sidewalk which he did complete before we poured the concrete.
I met her for a minute inside the house when he was accepting the quote and signing off. She was not present when I went through my very detailed presentation.
He has never contacted me since we did the job. She's the only one complaining. I responded by text message twice explaining the above, all I got back was the same rhetoric as if I never replied. She was not involved in any of the conversation it was all with the husband.
Hairline cracks occur. No materials engineer would ever guarantee that he can pour concrete that won't crack. We have a high quality spec that exceeds Alberta construction standards for flatwork. We just finished installing 3,000 sq feet for an engineer who works for a commercial development company, on his own home in St Albert, with the same spec.
Perfectly fine project other than her complaint on a conversation that she wasn't a part of. If he had simply called and said he's concerned about installing the handrail 9 months later I probably would have gone out to help him. But I'm certainly not feeling very helpful with her demanding miserable approach.
Nor do I feel obligated to continually respond to people like this nor respond to her bs complaint on the BBB.
Multiple Cracks in Driveway: Poor Customer Service-Poor Workmanship
Re: Poor customer service and loose ends
Every once in awhile a review comes in that kinda makes me wonder what’s going thru the writers mind at the time.
With every single quote I do, I explain our process in great detail, going so far as to make little ink pen tick marks under every item of importance which is when I also explain way more verbally.
One of the items I discuss is the plain and simple fact that concrete can and will crack BUT we do everything possible to mitigate this fact as much as possible, and to expect it.
IE – Remove any inferior base material such as sand or black soil, typically getting down to clay. Then we re-build the base in layers of compacted road crush which the city uses and the highways department when new roads are built. 10 mm rebar on 12” centers not 16 or 24 that most builders and contractors use, we use little plastic chairs to suspend the rebar in the middle of the slab thickness, etc, etc.
No materials engineer in the land will guarantee that concrete won’t crack. Nor do I.
So, after all this explaining there isn’t a lot to talk about when it does happen. Yet we do.
RE: SEAL COATING - The penetrative seal coating we offer as a bonus in some cases goes on towards the end of the 28 day curing process when most of the moisture has been released from the concrete. This is explained in writing in the quote and again when we pour the slab.
So complaining that it wasn’t done sooner is beyond my comprehension.
RE: LANDSCAPING - We don’t do landscaping. We backfill along the edge of the driveway where our forms went, typically about 4-6”, and mix in grass seed. That’s it. In this case the client reduced the size of the rear pad in an arc shape that was about 6-7 feet wide at the widest point. Again, we don’t do landscaping, we put down bagged topsoil and mix in some grass seed.
This client expressed that they had to re-do “The landscaping that we did” due to over spraying the sealer. This sealer is over $400. for a 5 gallon pail so we certainly don’t over spray 6-7 feet as that would require the worker to completely go out of his way to do so and a complete waste of product & money. Even if they did over spray the edges a little, the repair would be to mix in a little more grass seed into the fresh topsoil that we provided. An easy fix for the very capable client.
Nor would my guys spray up the wall to a height in excess of 24 inches where their siding starts. They spray with a wand pointing at the ground where the concrete is.
The typical reason why the baby grass dries out is home-owners don’t water it frequently enough. Baby grass, new grass seed typically requires 2 waterings a day, or 3 if it’s a very hot day. Miss a few waterings and the baby grass will die. So simply mix in a little more seed in the 4-6 inch gap.
Hardly a case of “Having to re-do the landscaping”. It’s a simple case of adding a little grass seed, a $10.00 fix, and most likely due to a lack of water.
So at the end of the day their biggest complaint is I didn’t return more calls about when the sealer goes on when it was explained in writing in the quote, and again at the time of pouring the concrete.
And about $10.00 worth of grass seed, that probably died due to a lack of water.
Two items that hardly deserve a 2 out of a 10 star ranking or a buyer beware comment.
Theres simply no pleasing some people.
Stair and driveway replacement
Good morning
Thank-you for the comments.
Many of our projects are fairly straight-forward but yours was far from typical. Either way, keeping our clients informed as to what's going on is an important part of our customer service.
As your project involves work that was out of our wheelhouse we needed to involve other contractors. Whether a client finds their own outside help or we refer them it's always good for the client to know how the timing is going between the contractors. Ie Good Communication.
This why, when I can, I like to be able to refer a contractor for the additional work so I know things will go smoothly between all the scheduling ensuring the process gets wrapped up as efficiently as possible.
I'm glad it all worked out well for you.
Cheers,
Wade
Hi Gail
Quite often there's posts involved with carports or sidewalks leading up the front door so we're use to dealing with these types of issues... and many others.
My quoting process is based off of my template so it's very detailed and transparent making it simple for clients to know what they're getting into.
Thank-you for the review.
We're glad you're happy with the entire project.
Cheers
Wade
Driveway and sidewalk replacement
Details details details
That is what makes the quality of work above par.
Most residential concrete companies cut corners everywhere they can which is why there is such a plague of failing concrete even in 2-3-4 and 5 year old neighbourhoods.
My crew look like they know what they're doing because they do, they know my expectations, and they repeat it again & again.
I'm glad you're happy with the entire process overall.
Thank-you
Wade
Our main focus is replacing "CONCRETE DRIVEWAYS", “GARAGE FLOORS" and “ASSORTED FLATWORK” for COMMERCIAL BUILDINGS.
That's why our company name is CONCRETE REPLACEMENT EXPERTS. We specialize in one particular part of the concrete industry and try to keep that as our unique niche INCREDIBLY FAST RESPONSE TIMES and VERY PERSONALIZED CUSTOMER SERVICE.
THINGS WE DO NOT DO
Sorry but we do not build foundations, retaining walls, do crack repair, or lift driveways we only replace them.