Five Star Bath Solutions GTA

Formerly Five Star Bath Solutions of Mississauga, Brampton and Toronto East
Bathroom Renovation
7681 York Hwy, Unit 17 Toronto ON M3J 1P3
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Bathroom Renovation
Five Star Bath Solutions GTA
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88%

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Reviews for Five Star Bath Solutions GTA

Average customer rating:
9.1 10 (14 reviews)

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Lumpey
Lumpey
0 reviews Brantford, ON
8/10

Tub to shower reno

Due to covid there were some material problems. What we were told would be 2 days turned into 5 days, but finished product is beautiful. My only complaint is the Delta 1700 shower unit is one of the worst I have ever had, hindsight I wish I had kept my existing Moen. The lack of pressure and function of the unit is so bad I could have a better shower standing outside in the rain. I should have gone to Delta’s web site first as the reviews for this are terrible.

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tawanachick
tawanachick
0 reviews Brampton, ON
10/10

New bathtub/ shower combination and flooring.

The work looks amazing and the contractor Tomaz was very professional and tidy. Finished in 2 days that was the highlight for me. There were a couple of hiccups along the way but Bola made sure they was resolved quickly. Quite pricey but the lifetime guarantee on parts and labour in my opinion outweighs the initial price. All in all I’m happy with my investment.

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Company Response

Thanks for your business and review Tawana.
Our company is looking forward to referrals from you :)

shawndoherty
shawndoherty
0 reviews Cedar Valley, ON
10/10

Shower install; toilet install; vanity installs in 3 bathrooms

The 2-man install team removed a tub, toilet, and vanity from our master bath, and installed a shower, toilet, and vanity. We also had them remove vanities and install new ones in 2 other bathrooms. The shower unit was purchased (made to order) from five star (we purchased the toilet and vanities separately).

Our whole experience with Five Star was fantastic, from the first visit, to the install, to the follow-up. Our installers (Thomas and Mark) were completely professional and courteous, kept us updated on progress, and did a excellent job. We couldn't be happier with their work.

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Company Response

Thank you Shawn for given Five Bath Solutions the opportunity to renovate your bathrooms and taking time out of your busy schedule to give our team/company a 10 stars review. Much appreciated!

We really enjoyed working with you.

Looking forward to your REFERRALS :)

Tania from Vaughan
Tania from Vaughan
4 reviews Vaughan, ON
10/10

Tub to Shower Conversion

I'm very happy with my experience with Five Star Bath Solutions. We had an old tub with surrounding tiles in bad condition so we opted for a tub to shower conversion renovation.
The entire process took roughly 4 months, but that was due to ordering time for the product and scheduling conflicts/delays. The actual reno took only 1.5 days so that was very good. Even though it was fast, the quality of products and workmanship was excellent.
From the initial sales consultation with Christine, to the design/measurements meeting with Eric, and finally Tomasz and crew for the installation, everything went smoothly and everyone was very friendly, professional and accommodating.
Although the cost was more than I thought it would be when I was shopping around, the end result is amazing and I'm thrilled with the results. So for me, it was worth it.

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Company Response

Thank you for the great review Tania, we are happy to be of great service

Private User
Private User
Private User reviews Halton Hills, ON
0/10

Shower Reno

5 Star Bath Solutions is easily the worst company I have had the misfortune of dealing with. If you are looking for a company that provides exceptional customer service and a great product, I suggest you keep looking.

It started in September of 2019. I requested a quote for a shower remodel so they sent over a sales rep. After she put the quote together it turned to a high pressure sales meeting. She basically wasn't going to leave without us agreeing to the quote. She even threaten that if she left we wouldn't be able to get the same rate later. It did seem like a good price so we agreed and gave the required 30% deposit on signing. That was the highlight, it went down hill from there.

They told us 4-6 weeks for install. After rescheduling the install 4 different times with 4 different excuses it was January 2nd 2020 before they actually showed up to do the work. We thought great this will finally be completed, wrong! The installer didn't bring all the pieces so he couldn't finish the job. He said we could wait 2 days until the glue dried and use the shower, wrong! When he installed the new faucet he messed it up and we only had cold water. We called them 3 times to report the cold water and missing pieces of the shower. Just kept getting the run around and delays. Finally 3 weeks later they came with the missing pieces and fixed the faucet. No appointment, just showed up.

This company will take your deposit, 30%, and tell you 4-6 weeks for install, but it’s more like 4-6 months. They have the worst customer service experience I have ever seen. At every issue they prove that they really don’t care, they have your deposit, they will get to it when they get to it. I even had our sales rep tell us that installs was very busy so she was not surprised that it has been days without an update….Seriously?

In the end if you want a shower that looks and feels like a cheap hotel shower and don’t mind waiting 6 months to get it, then these are your guys, otherwise I would advise you to RUN AWAY.

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Company Response

This is a fraudulent email or review. We never have any such issues with customer.

kindly investigate further.

Thank you.

michasibuch
michasibuch
2 reviews Mississauga, ON
10/10

Bathroom Renovations

From the beginning of this journey the guys at 5 star Bath Solutions all deserve 5 stars!! My initial meeting with Eric to design and plan was great. Lots of fantastic advice and recommendations. Though we hit a few hurdles- issues with the condo- once the job was started it ran smoothly & Craig, Tomasz and Ernie made sure everything was done to the utmost perfect standards. No cutting corners.
Tomasz was our main worker and her was kind, patient & an incredibly hard and diligent worker!! No matter what he came across he explained & made sure it was all done amazing. Craig was great to keep in contact with and always kept me in the loop with proceedings and accommodated my timing.
They also ha e no issues with pets! Poor Tomasz, Ernie & Tom’s cousin - who came to do electrical work were all sniffed every single time by our dog Bailey- but they were all very kind.
Cannot day thank you enough for our new bathrooms! Everyone who has seen my posts on Facebook & Instagram are beyond impressed!
Highly recommend these guys!
Thank you so much!!!!
Michelle & Jeff (Bailey, Dobby & Buddy)

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Company Response

Thank you for the very kind words. Your job definitely had some challenges but the end result looks absoloutely amazing. We certainly appreciate clients like yourself and why we love what we do when we know how happy our customer is at the end of the project.

parisa
parisa
2 reviews Markham, ON
10/10

All

On time, clean work, beautiful product, fast service, reliable, friendly, life time guaranty, great extra features such as liability insurance....

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Company Response

Thank you for the kind words! Short and sweet! We hope you enjoy your new shower. Please keep in mind our Triple Win Referral Rewards Program

Chloe123
Chloe123
2 reviews Toronto, ON
10/10

Bathroom Renovation

They gutted the whole master bathroom to verify that there was no mould or water problems before they installed their product which gave me a piece of mind that there were not any issues behind the walls. They ensured all my expectations were met which included installing the vanity, vanity sink, vanity mirror, vanity lights, flooring and toilet. They even came back when I needed them to do any necessary fixes in a very short time. I was so pleased with the master bathroom renovation that I am going to have them do the main bathroom renovation in the Spring.

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Company Response

Thank you so much for the kind words and the trust you have put in us to take care of your second bathroom as well.

sl
sl
0 reviews Vaughan, ON
10/10

Bathroom reno

Everyone was very punctual and friendly. The work done was neat and finished within the quoted time. I would highly recommend this company

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Company Response

Thanks for giving Five Star Bath Solutions the opportunity to renovate your washroom, and for the review. Greatly appreciated.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Five Star Bath Solutions GTA

Five Star Bath Solutions of Oakville is a full service bathroom remodeler specializing in bath and shower remodeling and installations. We offer leading solutions for bath and shower remodeling, including custom bath-wall systems, new bathtubs or tub to shower conversion, walk-in bathtubs and much more. We provide quality bath and shower remodeling at an affordable price.

CATEGORIES
Bathroom Renovation
SERVICES
Bathroom Remodeling, Shower Conversions, Walk-In Tubs, Wall Surrounds, Shower Doors, Tub Enclosures
WEBSITE
https://bathsolutions.ca/oakville-on/
BONDED
Yes
WRITTEN CONTRACT
Yes
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