Platinum Electrical Contractors Inc

Mark’s commitment to providing exemplary service won me over at our first meeting and was the deciding factor in my decision to sign up with Platinum to install my generator.
Mark was very helpful and supportive throughout the whole process. He returned my numerous telephone calls promptly and patiently answered all my questions. Mark even helped me with my mobile link set up after the installation.
I was concerned about doing the installation in the middle of winter but the weather co-operated and everything went smoothly. The four man crew worked diligently and completed the installation by 3pm.
I am confident that Mark and Platinum will continue to provide the same high level of aftercare service.

Platinum Electrical managed the installation of our 16-kW generator very well indeed. Mark took the time to fully explain the considerations regarding choice and placement of the unit. Later, he was understanding and helpful when we wanted to change the location due to an arborist’s concern about trenching in a tree’s root zone. Any emailed questions he answered swiftly and completely.

It was apparent from the start on installation day that we were in good hands. The crew was knowledgeable, professional, and tidy. At the end of a long day, the electrician demonstrated and described the generator’s workings in detail and answered our questions.

Each week when the self-diagnostic runs, I remember Platinum for their unquestionable competence and for being a pleasure to deal with.

I recently had a Generator Installed by Platinum and they did an amazing job! Very professional and always answered my questions.
I would definitely recommend them to my clients and friends!

Mark and his team at Platinum Electrical did great work. Everyone involved was very professional....efficient, courteous and punctual. I feel very comfortable recommending them to others.

We are very happy with our new generator!
Thanks Mark!!

This dealer is wonderful and has excellent customer service. He is very professional, knowledgeable, helpful and punctual. I was so happy with his work and highly recommend him to everyone.

Mark from Platinum Group was great right off the bat. He took the initial phone call for inquiry and many subsequent calls to answer all our questions. He made the 3hr drive to do the site visit, planning and laying out the job for his crews, along with fully explaining how everything was going to work. The unit was ordered and delivered as per the specified time line. The crew came out as per schedule and completed a neat, clean, and flawless install. From tip to toe, a great experience.

I had a fairly unusual problem and Mark stepped up. He helped me out when many other dealers (including local) were unable or unwilling, even though I was in another province! Thanks Mark!

I wanted to install a generac for my mother who requires power 24/7 for a medical condition. Mark Sarkosh was one of a number of company reps who came by the house to provide an estimate. Mark's attention to detail was by far the best I had heard. He answered all my questions over the following week, and presented a number of viable options.
After deciding to go with Platinum in July 2020, we embarked on a 3 month wait for Enbridge to upgrade the gas meter. Mark said this would be the case and warned us before we signed any contract. When it finally came time to upgrade the gas meter, Enbridge changed their minds and said we could go with the one currently installed after waiting 3 months (??) The reason I'm mentioning this at all has nothing to do with the service or work Platinum did, but if you're reading this, you'll want to know you should probably be prepared to follow up with Enbridge at least 5 times and take names and get what they say in writing.
Back to Platinum. On install day, the team (4), showed up on time, were professional, genuinely nice, informative and polite. The work was done quickly (7 hrs for a generator, excavation and panel work). I would recommend using Platinum Electrical Contractors without hesitation.

This contractor installed our Generac Generator we found him to be reliable, efficient, great work I would highly recommend this contractor.

After several power outages I became very concerned about the reliability of the power grid in my area.
I investigated portable gasoline powered generators but was not happy about storing gasoline in the garage, having gasoline going stale,
getting gasoline during a power outage (gas pumps don’t operate without power). My wife was not confident that she would be able to operate a gasoline powered generator in my absents.
I decided that a natural gas generator was the solution for me. During the huge ice storm in Quebec years ago the only service that did not suffer a disruption was natural gas.
After an online check I found Platinum Electrical. I consulted with them and decided on a 13 kW Generac generator.
Platinum was fantastic. The insulation was seamless. The technician was excellent. The generator has exceeded my expectations. It has saved the day many times. It dose a self test once a week. It requires only annual maintenance (done by Platinum). It is about as loud as a window air conditioner. During a power failure the transfer from the grid to the generator is completely automatic. When the grid is restored the transfer back is also automatic.
I have recommenced Platinum to several of my friends who were equally as happy with their dealings with Platinum.
I am thrilled I had it installed for the peace of mind alone.