After reading all these great reviews, I chose Sabat to do the architectural plans and permit applications for a rather large reno project. Initially we were quite impressed. Our contact Mehri was prompt, responded to all inquiries and even forwarded emails from the city to show us what progress was being made. We paid 50% of their total fee upfront (so about $2400 as the deposit), and were told to wait while the city reviewed the application. We were told there would be significant delays due to COVID, which is totally understandable. However, I have emails and texts confirming the applications were submitted in April of 2021. It's now been a FULL YEAR and I've heard nothing from Sabat. I would periodically message Mehri to check on the progress, and she would initially tell me the same thing every time "they're backlogged and moving slowly, just wait."
Eventually Mehri stopped replying to my texts, does not answer the phone when I call, and has not returned any of my many voicemails. I've tried calling Sabat's main office number, but there are only 2 options given by the automated answering system: talk to the construction manager, or the architectural manager. And when I choose architectural, guess whose voice inbox in takes you to? Yup. Mehri. Who still doesn't answer the phone. I've left messages for the construction manager too, in an attempt to get Mehri to talk to me, but have still heard nothing back.
So, short version, I've paid them $2400 for architectural plans and city permits, and a year later, still have neither. And now they won't talk to me or be held accountable. Please save yourself the time, money and stress, and DO NOT CHOOSE SABAT if you actually expect them to deliver.