Bremner Pool & Spa

Swimming Pools, Spas & Hot Tubs
ON
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84%

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Reviews by rating (past 12 months)

Reviews for Bremner Pool & Spa

Average customer rating:
9.6 10 (37 reviews)

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Jason  in Toronto
Jason in Toronto
1 review Toronto, ON
2/10

Poor Customer Serive and Bad Attidude

Have been using them since we installed the pool for regular opening and closings since 2017. No issue there on the work they have completed. However this year we have found there customer service, responsiveness and attidude have signficantly delclined by Geoff .

I've always held the opinion if you have nothing nice to say don't say anthing at all. So i wont go into details other than we have severed our 5 year relationship and have moved our business to another company to service our pool needs moving forward.

We have recommeded to our friends to consider the same. Its a shame that professional service declined. We referred so much business over to them over the years.

We just got our pool closed, an Omni Automation system installed and a new Hayward VS pump completed with another company and could not be happier with their service.

If you dont take care of your customers your compeitition will.

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Jason

We try our best every day to deliver excellent customer service, however, in this case, we have clearly failed. I’m really sorry that we have not met your expectations and disappointed you. I would love to talk more about your experience and get more details on what exactly happened and see what we can do to win you back. We do value you as a customer and do not like to lose customers. Here is my contact information. Please call or email me anytime to discuss further and I will try my absolute best to resolve the matter.

Imran Patel
imran@bremnerpool.com
905-831-2498

Tom Dunn
Tom Dunn
0 reviews Oshawa, ON
10/10

Bremner Service and Expertise

The team from Bremner came to my home today to conduct a leak detection test. From the moment they showed up, just the way we walked in I could see they had intention and professionalism. I was incredibly impressed with their work ethic and after a short period of time discovered the leak. I have been dealing with another Pool store up to this point and the difference was astounding. The other store I dealt with was lethargic and never showed up when they indicated they would.
After the diagnosis the team clearly indicated the next steps and quoted me the cost to repair the leak. The Bremner team was nothing short of a revelation and I would highly recommend them moving forward.

Approximate cost of services:
$1,400.00
0 of 1 people found this review helpful.
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Janet Humphries from Toronto
Janet Humphries from Toronto
1 review Scarborough, ON
10/10

New liner and repairs

Bremner Pool staff are amazing. We dealt with Imran who answered all our questions, followed up on all our needs from start to finish. He arranged for appropriate staff to fix our issues. We are very happy with all our dealings with all the individuals who looked after our pool requirements. Our liner looks amazing and the repairs all fixed.
Can't praise them enough.

Approximate cost of services:
$7,000.00
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Jason Sellakumar in Toronto
Jason Sellakumar in Toronto
1 review Toronto, ON
10/10

Pool Opening

I've used Bremner for the past two years to open my pool. Couldn't be happier with the services provided by the team: Professional, customer oriented, and strong attention to detail. Will continue to use them assuming they are able to retain their excellent team.

Approximate cost of services:
$650.00
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Sherry McMillan in San Francisco
Sherry McMillan in San Francisco
2 reviews Pickering, ON
10/10

Replace pool liner

We hired Bremner Pools to replace our pool liner. They helped us to pick out a gorgeous liner and installed it to perfection. The employees are friendly and very knowledgeable. They even gave me advise and tips on pool maintenance. When there was an issue the liner under warranty they showed up promptly and took care of the problem to my satisfaction. Not only that, they closed my pool at no additional charge. Believe me, if you hire Bremner Pools you will be well taken care of

Approximate cost of services:
$3,540.00
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Private User
Private User
1 review Whitby, ON
10/10

vinyl pool renovation

Our vinyl pool (installed in the 80's) was renovated this year by Bremner Pools Inc. From the beginning Don and his crew (including the accounting department) were very responsive to any questions we had. Their customer service was excellent. We are very pleased with our new pool and patio. Thank you Bremner Pools for our beautiful pool. Heather and Steve

Approximate cost of services:
$40,000.00
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Brent Jeffreys
Brent Jeffreys
12 reviews Toronto, ON
10/10

Pool installation

Bremner Pools have recently repaired and old pool that was crumbling. Did a great job of repairing the shell of the concrete, replaced the marbleite, new tiles, and new coping. It looks amazing and we are very happy with the work. Fair and honest pricing with professional work done. I would gladly recommend this company to anyone looking to have pool work done. Thanks!

Approximate cost of services:
$22,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Oshawa, ON
10/10

Replacement of pool liner

This company by far offered the best price and were incredible to deal with. They were friendly, efficient and very knowledgeable. The service we received was top notch and we are so thrilled with our new pool liner. I would totally recommend this company for any pool service required.

Approximate cost of services:
$4,000.00
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Private User
Private User
Private User reviews Pickering, ON
10/10

Great service

Used this company for several services, such as pump replacement, opening and closing of the pool and fixing a pool leak. Great customer service and very professional. I will be using them again.

Approximate cost of services:
$3,000.00
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neilfinlayson in Toronto
neilfinlayson in Toronto
1 review Toronto, ON
8/10

Pool Maintenace

Bremner are an extremely reliable and professional company. I have been using them for many years to repair and maintain our pool.

They make their clients priorities their priorities. They are my first choice for pool maintenance, repairs, renovations.

Approximate cost of services:
$500.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bremner Pool & Spa

Bremner Pool & Spa has been in the pool business for over 35 years and has established itself as a reputable, reliable and trustworthy pool service company.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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