John S. from Reliance came this morning and was polite and knowledgeable. He fixed my thermostat problem right away. I was using the NEST but after 3+ years it started going wonky where when the heat kicked in, it would go way past the set temperature and the only way to turn it off was to shut the power off to the thermostat (NEST). Apparently the NEST works best when there is a 'common' wire dedicated to charging it. However speaking with John, most homes only have 4 wires and not 5. Though NEST is made not to require 5 wires, the trickle charging didn't last past 3+ years for our NEST unit. Anyway trying to weigh my options with NEST. By the way, book your appointments very early because I called them at 8am in the morning on Wednesday October 8th and they didn't have anyone to send until Friday October 10th... Though I had no heat!
- Approximate cost of services:
- $100.57
- Company Response
We appreciate this candid feedback Daniel. Thanks very much for choosing Reliance and for sharing this experience. ~ Rich