Reliance Home Comfort

We had no hot water and called reliance home comfort in Whitby.the operator that took the call was understanding and assured us that a tech would arrive between 10-2 .Chris Shaw employee #2472 called 15 minutes before he arrived at noon.
Chris quickly diagnosed the check valve as requiring replacement and performed the repair without incident.
He was professional and polite we appreciate that he removed his shoes and cleaned the area when he was finished .there was no sign he had been there but we have hot water again.
We received a call just after Chris left to make sure things were taken care of to our satisfaction.
Great service!

John & Suzanne

Pat (employee RCH 1278) arrived quickly and resolved our issue within hours - even with a trip out to Burlington to pick up parts! We are so thankful - a cold cold day to be without heat! I phoned Reliance at 12:45pm and the heat was back on well before 4pm. So impressed! Thank you Pat!

2 years ago, they installed a water heater for me. About 6 weeks ago, the local gas provider was inspecting my house, and gave me a RED TAG for improper installation of the water heater (wasn't grounded). Took about 2 hours on the phone to get Reliance to come out and fix it. After the THIRD time, they sent the right technician. He told me that he needs to fill out the RED TAG and send it to the gas provider. I was assured that I have nothing to worry about, as they will take care of everything. Long story short, they never sent it in, and the gas provider has shut of the gas. When I called and asked them why wasn't it done, they said they will look into it, to see if the report was sent in. In the mean time, I've got 90+ y/o grandparents at the house, that I need to send to the hotel, because it's 7C inside the house! Extremely unhappy with the service.

I pay monthly for service plan on my gas furnace. This included yearly maintenance call plus all costs for repairs including parts and labour. Well worth the $14 approx per month. Service people are always courteous, efficient and respond quickly . I would recommend this service plan to everyone, Thanks to Amber employee# 1620 for today's service call!

I came home from work today and tried to take a shower, (no hot water) so at 3:55 called Reliance and at 4:10 the driver Chris called and said he was on his way. The workmanship, quality, and Chris and Jerry professionalism was the best.. Reliance is very lucky to have two very nice and hard working men with them.. Replace water heater and had my shower... Very Very Happy
Jamie

Good job Mr. Frank Amirrajab, we liked and is satisfied with your service. Good job Mr. Frank Amirrajab, we liked and is satisfied with your service. Good job Mr. Frank Amirrajab, we liked and is satisfied with your service. Good job.

These guys have been fantastic whenever I have had to call about my furnace, AC or water heater. They really know their stuff and get the problem solved quickly. They make sure they don't make a mess and I always learn something when they make a call. Great service!

We called Reliance for a leak from the rented hot water tank as it caused puddles of water. Joe Green (#2512) came promptly to the appointed time and fixed the problem quickly and skillfully. His knowledge and ability to explain the problem in layman's terms was helpful and reduced much stress of what had happened. His attitude and helpfulness made the experience dealing with Reliance easy and good.

Our furnace broke on Friday just before the weekend and we called Reliance immediately. They scheduled an appointment the next morning at 8 a.m. The Service Technician John Saliba arrived at my house on time and was able to repair our furnace within 2hrs. John was very professional and explained exactly what was wrong to me. He was very careful with the repair understanding that if he removed the part incorrectly it would result in a new furnace as the vendor (Carrier) no longer manufactures the part in question. I was very glad to see that John was dispatched to my house as he repaired my furnace the previous year. Overall, we were very happy with the prompt and professional we received from Reliance.