Reliance Home Comfort

I called Reliance Home Comfort when my rental hot water tank wasn't working at all. A company called Hot Sauce Heating & Air (cool name!) came out to fix the problem. He arrived on time and even wore booties over his shoes...nice touch. Nick the tech was awesome and returned with the required part in under three hours....before we knew it we were back in business with lots of hot water. Thanks to a great job by Hot Sauce and Reliance....what a super team!

Our Hot Water Tank wasn't working. I called Reliance and they sent Flan=Air and their Technician Steve. Steve was punctual and came earlier than the allocated time. ( Which I was very happy about.) He is very friendly and professional. He did a thorough job and was informative.

My Home Comfort Advisor was John Bielas. Our appointment for him to come to my home was for noon on June 27th. He called earlier in the morning to confirm the appointment and was very prompt. I found John to be a very friendly, knowledgeable man. I am a retiree who is alone and I know very little about furnaces and air conditioning. He was very patient in explaining everything to me. I told him I would not make a commitment today as I need to discuss this with my adult children before deciding. That was absolutely no problem except the deal he was offering was only good until June 28th so he filled out all paperwork and took it with him, promising he would wait to submit the order until tomorrow when he is at meetings in Toronto thereby giving me time to talk to the necessary people to make sure this is what I should do. I make my own decisions but on something large like this I always like to discuss it with the kids as they are younger and more savvy about these things than I. If I decide to go ahead with the rental agreement John put together for me, my new equipment will be installed Wednesday July 3, 2013. All in all this was a very pleasant experience. I am always dubious about letting these type of sales people into my home but have had good dealings with Reliance in the past so decided to give them a try. There was no pressure on John's part. John is, in my opinion, a great ambassador for Reliance Home Comfort.

Reliance installed new AC & furnace in 1 day. Jeff 1023,Bill S 1098 worked hard & did a great job,full install, cleanup & explanation of entire system. Scott Dressler was our advisor & showed us the many advantages to leasing as opposed to buying, I would seriously advise anyone to look into this option.

Steve was prompt, quickly found out the issues, it was greatly appreciated since my furnace and air were not working. The air is very important this time of year. Excellent all the way around, answered my questions and concerns. Thank You!

After a very cold, wet spring when I tried to fire up my air conditioner I found that it was not working. I call Reliance and was given an appointment the same day by Michael. Steve arrived at the appointed time and assessed by situation. He was very polite and started his assessment of the problem. He answered my many questions with expertise and within what seemed like a short time was able to identify and address the breakdown and have it up and running, leaving me to enjoy the cool air. He was very patient with all my questions and had a very extensive knowledge. He was very professional. I would be happy to have him help with any of my furnace/air conditioning needs in the future. Your customer service is outstanding. GREAT WORK Steve!!!

Our HWT was not working. I called Reliance and they sent, Flan Air and their Technician Steve. Steve was on time, courteous and very friendly at the same time doing his job in a professional and thorough manner. My family was very happy and satisfied. He is knowledgeable about his job and very informative. I highly recommend Flan -Air and Steve. ( our hot water tank is on Rental ----so I had to put an amount in the cost or my review won't post.)

John Bilas from RHC was early for our appt. ( which I liked) and very helpful
Efficient in presentation and concise.
If all goes well RHC is on the top of the list for purchase of this AC unit
Thanks John
Regards
Paul Corey

Our furnace was approximately 11 yrs old and Reliance had a deal advertised. Norman Wong came to the house and explained all the aspects of a Smart Air Systems thoroughly. We made an appointment to install the next week. The 2 men who did the installation were very good and explained how everything worked. Norman came back and did a follow up to ensure we were satisfied.