Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13481 reviews)

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Susan French from Prescott
Susan French from Prescott
1 review Prescott, ON
0/10

Annual furnace inspection

I recently signed up for Home Comfort maintenance program for gas furnace (owned) and water heater (rented through Reliance).
I called Reliance to perform annual service check on my furnace and water heater.
There were no problems with either.
The contractor was Charlie Murray A.W. Heating and Cooling
in the Prescott area. Mr. Murray contacted me by telephone and
said he would call back and arrange an appointment time..
He never called back, and I forgot about it for a time.
My husband finally called Reliance again, and I believe he stated he was upset with the service. He made an appointment for the service check. The Murrays (father and son) came at the appointed time and date. They made no apology for not following up themselves. They conducted their inspection. Made a slight alteration to temperature of hot water heater, and changed the furnace filter. They spent less than 1/2 hr on this maintenance check.
Prior to this, I used another company who spent a great deal longer to perform these procedures.
I am doubtful that the Murrays did a thorough job, however we continue to have an efficient working furnace and water heater.

If an emergency arises, would these men be reliable to call for prompt service?

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

I'm sorry to hear about this disappointing experience Susan and would like to learn more. Can you please contact me with more information at rmassingham@reliancecomfort.com and I will investigate. Thanks in advance. Rich

Thomas W Minard from Amherstview
Thomas W Minard from Amherstview
1 review Amherstview, ON
10/10

Furnace/AC/Humidifier

Had a sales rep to my house to look into replacing my 21 year old furnace and air conditioner. She looked at what I have, verified what I needed and we discussed buying vs renting. I decided upon renting. The next day I had a tech rep in to do some measurements, and the next day my furnace, air conditioner and humidifier were installed. Total of three days from talking to being heated bu my new system. WOW

Approximate cost of services:
$8,000.00
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Company Response

Great news Thomas. Thanks for choosing Reliance Home Comfort, we sincerely appreciate the time you've taken to share your great experience. Rich

Frederick Harttrup from Waterloo
Frederick Harttrup from Waterloo
1 review Waterloo, ON
0/10

Rental

I have been paying for the rental of the furnace for 10 years now and it's still the same cost ?? Tried a few month ago to talk to someone in charge, but no luck. Never had a reply. After 10 years the cost should be reduced for a unit of that age. Very frustrated and thinking of getting out of the agreement

Approximate cost of services:
$0.00
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Company Response

I would be happy to follow up and have someone contact you to discuss your concerns Frederick. Please contact me with more information at rmassingham@reliancecomfort.com. Thank you. Rich

Bob from Simcoe
Bob from Simcoe
1 review Simcoe, ON
10/10

Maintenance Check-up due

Got a call from Reliance to set up my appt for Maintenance check. I asked her to call back in 2 weeks so I may get AC done also. She was polite, respectable and nice.

Approximate cost of services:
$0.00
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Company Response

Thanks for sharing Bob. We value your business and appreciate the opportunity to assist. Rich

Flavian from Brampton
Flavian from Brampton
1 review Brampton, ON
10/10

Furnace service and humidifier install

Frank from Reliance home conform called for my furnace service and was very promt in coming over for my appointment. He was very professional and ofered me great service on the two occasions he had come over, the second was for installing a humidifier.

great job Frank

Approximate cost of services:
$400.00
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Company Response

Thanks for choosing Reliance Home Comfort and sharing your the kind words Flavian. We appreciate it. Rich

Mike from Burlington
Mike from Burlington
1 review Burlington, ON
1/10

Water Heater

I lost all hot water pressure in my house this morning, cold water works fine so there seems to be an issue with the tank. Called Reliance and a service technician can't make it until tomorrow, I understand that a company this large gets busy but you would think that they would have enough people on hand to take care of emergencies. The customer service agent on the phone was nice enough and could understand my frustration, but knowing I was angry still tried to sell me the service plan for my furnace/AC. I was not impressed. I think it's about time I bought a hot water heater, it may cost more to fix but this is not worth the frustration and inconvenience.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

I'm sorry to hear about your frustrating experience Mike and would like to investigate. Could you please contact me with more information at rmassingham@reliancecomfort.com and I will be sure to look into this. Thank you. Rich

Marina from Scarborough
Marina from Scarborough
1 review Scarborough, ON
8/10

furnace

They sent Canadian Air Systems out asap to take out the 10yr old furnance and replace it with a new high efficency one...all done within 3 hours...the work and the men were courtious and very knowledgable... they cleaned up after them selves... I would definately recomend CANADIAN AIR SYSTEMS to all who need help ....

Approximate cost of services:
$0.00
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Company Response

Thanks so much for sharing Marina, we appreciate your business. Rich

Mike from Hamilton
Mike from Hamilton
1 review Hamilton, ON
0/10

Furnace

As of right now i am very upset with this company because my furnace broke down last night and i called Reliance this mourning when i woke up and they told me i had to wait for next day for service. Right now my house is really cold beacuse it is a older home. It sucks when i pay my bill always on time and never miss a payment and this is the poor service they give me. If this is how they treat their customers then i would suggest people changing company and not have to put up with this poor service!!

Approximate cost of services:
$0.00
2 of 2 people found this review helpful.
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Company Response

Hello Mike, I apologize for the frustrating experience and would like to investigate to better understand what caused the delay. Could you please follow up by email to provide me with more details? Once again, I can be reached at rmassigham@reliancecomfort.com. Thank you. Rich

Judi Burns from Trenton
Judi Burns from Trenton
1 review Trenton, ON
1/10

Customer Service

Reliance phone and set up a yearly service call on our Goodman Furnace.for 27 Mar, Serviceman called and changed to 26 Mar but forgot to bring a filter, DUH, He said he would be back the next day but he failed to show up, wasting a day of mine. I called Reliance and spoke with a man in the Philipenes he was sorry and made an apt for early March 28, again no one show up. I called again and received an apt for Saturday March 30, again a no show.Now I am very frustrated and call Reliance again. This time I spoke with Amanda in the Customer Resolution Dept. Amanda arranged for a Serviceman to install a filter on WO#RNK5479369. Mr Barry Greer arrived promptly and installed the filter in 5 minutes. Both Amanda & Barry were professional, knowledgeable and extremely polite. Both these two employees should be singled out as roll models. Obviously some of your employees need lessons in customer & company protocol. I am very disappointed with Reliance Service. Summer is just around the corner and I dread the service call for our air condition system

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Judi, I sincerely apologize for the inconvenience this has caused you. In an effort to investigate, could you please send more information to me at rmassingham@reliancecomfort.com and I will have this situation escalated to better understand this frustrating experience. Thank you. Rich

Darryl Flint from Brant
Darryl Flint from Brant
1 review Brant, ON
0/10

water heater

What a joke, technician (Wally)changed the tank valve with something that looks like my mechaninally impaired buddy made in his garage and the leak was worse when he was done. The second technician told me that the first only did half of the job. Turns out that he fogot to change the pressure relief valve at the same time, AND the new valve that he did install was really loose. Three and a half turns to tighten it.

Approximate cost of services:
$0.00
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Company Response

I'm very disappointed to hear this Darryl and would like to investigate this situation. I would appreciate it if you could email me more information at rmassingham@reliancecomfort.com. I will escalate this issue in order to address this with our Service team. Thank you. Rich

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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