Reliance Home Comfort

This was our annual inspection for the furnace which is insured under the protection security services. Our representative, John, was very pleasant and very competent. I would welcome him back. Good and polite worker.

John (employee#1485, Sudbury) was very professional and the work area was clean after he left. He was punctual and phoned before coming. I called previous day to identify problem and John arrived next morning. Excellent! Thank you Reliance.

A big thanks to technician Stephan Soobrattee from Flan Air (Reliance Home Comfort) for coming within one hour right after our call for service on Mar 10, 2013. He solved our hot water problem within few minutes by cleaning and repositioning the flame sensor. His timely and quality service saved us from not having hot water for more than one hour during a cold winter day.

Stephan Soobrattee was very professional, informative, and customer-friendly. He also gave us some very helpful tips and advises on self-maintaining our hot water heater.
I am extremely satisfied with his service. Highly recommended.

Jason in Brantford solved our furnace issue within minutes and was extremely courteous and professional. He was on time and gave us some very helpful advice as far as products go, to help self maintain our equipment. Thank you, Jason.

Reliance contacted us about performing an energy audit on our furnace which ended up saving us $100 a month on our gas bill. The sales rep and furnace technician were professional, on-time, helpful, and informative. They guaranteed the furnace would operate as estimated in the audit with a clause in the contract for correcting any failures at no cost plus a $500 rebate for the aggravation. Overall a good experience.

A few years ago my water heater burst and flooded my basement. When we called for service we were told it was not a priority and because it was before a holiday we would have to wait till after the new year... Total bs then and today. Today I had to call for service because we have no hot work and the fan attached to the heater does not shut off and I was told we had to wait till Thursday for a service man to come out. I told the lady that was ridicules and if she would wait 3 days without a shower. Not priority once again only this time it's not a holiday. I don't understand they are in business of water heaters and whenever there is an issue it's not a priority. Home reliance service is the worst service when it comes to repairs, time to call in The other water heater company and switch over at least they have same day service, not 3 to 4 days

Kory and Ryan from Canadian Air Systems replaced our tankless water heater system for a third of the estimated price. They installed a new Rheem unit and got rid of the old unit. They were professional and got the job done right in half the time. I highly recommend them.

Ryon (Employee #1558) showed up to deal with a service call that I made concerning a horrible noise my furnace had been making for a few days. Turned out to be that the blower motor needed to be replaced. He made a call to the office to try and locate a blower and was advised that it would need to be ordered and arrive the next day. He decided to take a quick trip back to the warehouse to check for himself and came back with the much needed part so it was fixed same day. He was very prompt, courteous and professional. Good idea to have a service plan as it could have been a costly repair. Thanks Ryon.

Today I was given the opportunity to see the expertise that is still available by some dedicated workers. My Mom who is 92 was experiencing furnace trouble that required a service call. She has a home heating contract that some would think is not necessary but sure comes in handy when there is trouble.
We all know how some of the elderly are sometimes taken advantage of but that sure wasn't the case today. The technician who came to her house today was one of those that excels above others and makes himself an asset to his company. He handle the situation with professionalism and dedication.
His name was I believe Paul badge BEA2060. Be sure when you need the right man for the job to ask for him. I would bet he is real busy though.

Mr. T Zammit

Twice my hot water tank leaked. First time, the service people told me to put a hose fitting over the drain. The second time, the service people told me "it must be the pressure release valve" and I could "just put a bucket under it". Finally, when I woke up on January 26th with two inches of water in my basement, they decide to send someone out. After talking to several departments, I finally arrived at "Customer Resolution". I explained the situation to the person there and she simply implied that I was not being truthful about my dealings with Reliance. There is no way customer service would tell me to fix the problem myself. That was the point that I decided to end my Reliance relationship. The next bombshell really threw me off. I was informed that the technician coming to remove the old tank and install the new tank would be cancelled and I would have to schedule another day for removal! I was then informed, if I removed it myself, they would pick it up and charge me! (Or I could drop it off at their location at no extra charge.) I took a trip to my local hardware store to pick up a new tank and guess what? They had heard the same story from countless people about reliance. Customer after customer coming in to buy parts for their own quick fix at the suggestion of "customer service". After returning home with my new tank, the Reliance technician showed up with a new tank. Imagine his surprise! After explaining the situation to him, he was furious. He too had heard that customer service had been reluctant to send techs out for small leaks and such (Essentially saving reliance money and taking money out of his pocket!) Thankfully, he decided to remove the tank and inform his manager about the atrocious service I had received. Unfortunately, the tech had unplugged my chest freezer to plug in his pump to empty the tank and failed to plug it back in (by mistake I am sure). On top of that, his manager never followed up with any of it. In summary, $350 in lost wages for the day I took off, $400 for a new tank, damage to my carpet and items in my basement, probably close to $200 lost from my freezer and not even a follow up call from Reliance. So here we are two months later. Why write a review now? They just sent me a bill for Mar 27 to June 25 for a hot water tank that has been gone since Jan 26! With all the articles in the paper, stories from local hardware stores and reviews here, maybe people should think twice before deciding to deal with Reliance.