Reliance Home Comfort

I contacted Reliance for a review of my heating system as I felt my home was not as warm as it should be and my system is 10 + years old. Todd, one of their home comfort advisors, came out to our home quickly and did a review of my heating system. He was exceptionally helpful and knowledgeable and took the time to answer all of my questions. I really appreciated the fact that there were no high pressure sales tactics. I felt that he was being honest about our best interests and wasn't just interested in selling us the most expensive equipment available.

I noticed a leak from the Overpressure Release Valve on my Instant Hot Water tank about 5pm on a Thursday night. I called reliance, and they gave me tips about how to prevent more leakage, and scheduled a worker out for first thing in the morning. When the repairman arrived at 8am the next morning, the repairman was very friendly, personable and didn't let my 7 year old son drive him nuts. He listened to his questions and answered in a kid friendly way. He fixed the Overpressure valve very quickly, and was on his way. He explained to me why this happened, and how to prevent it in the future.

A leak in your house, no matter where it is, is a stressful situation. and Reliance made a little less stressful with the promptness, great customer service and I would recommend their service to any of my family and friends.

This is the fifth item I have rented from Reliance, and the third that was installed by Arctica Heating from Mattawa. The price is reasonable, and the service defines professionalism. I have always come away from dealings with them feeling that I was their highest priority. Their work increases the value of my properties. I could not reccomend them more.

Requested that 6 year old tank be drained, check relief value and anode rod. Says they will charge service for this not part of 'contract'. First time came to my house, didn't make the first appointment window. Then didn't make second appointment window that ended at 5pm. Then got a call at 8:25pm saying they were coming while I was in the bathtub. Was out and gone in 10 minutes.

I would like to thank Reliance for their outstanding knowledge and customer service. The sales staff was great and the installer was very proffessional and clean. They performed the job on time and were very proffesional. I would highly reccomened Reliance to my friends and family.
Lindsay Tate

We recently retained Reliance in Brantford to install an HRV unit in my personal residence. We had been struggling mightily with condensation build up on the base of our window sills. I had previous experience with Reliance (hot water tanks) so I figured I'd give them a chance with the HRV. Although I had concerns about the install (had to be reinstalled and rewired), I DID NOT have concerns about my contact at Reliance (Todd Downey). He was professional, courteous and very punctual. He was confident and knowledgeable about the product and promised if it didn't conform to my expectations, he would work to ensure we were satisfied.
Any questions, please just ask.
Greg Stewart
gstewart@wlu.ca