Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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84%

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Reviews for Reliance Home Comfort

Average customer rating:
8.8 10 (13489 reviews)

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Private User
Private User
Private User reviews St. Catharines, ON
10/10

HVAC installation

We had a new furnace and A/C installed. We shopped around, as you do for these big ticket items, and landed on Reliance for the best combination of price and support. Rashid, the salesman made the clearest and most detailed explanation of how the HVAC system works. He was unfailingly professional, polite, friendly and supportive. Ultimately, Rashid made the decided us on going with Reliance in what is a competitive market.

Approximate cost of services:
$13,000.00
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Company Response

Thank you for choosing Reliance! We appreciate you taking the time to share your experience with us.- Gemma

moe
moe
1 review London, ON
10/10

Furnace Installation

Quite pleased with my choice in Reliance. Joe came to the house and went through everything with me to make sure I got what I needed for the house, explaining all the options . The installers arrived on time on the day, and completed the process , explaining all I needed to know to get the most out of my new unit, even explained the thermostat settings options. It is nice now not to have to worry about having any troubles.

Approximate cost of services:
$4,800.00
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Company Response

Thank you for the wonderful review and for choosing Reliance Home Comfort. - Gemma

Js
Js
1 review , ON
10/10

BOYD IS EXCEPTIONAL AND AMAZING

The electrician Boyd had done exceptional work in my home. He is so amazing at problem solving and so customer friendly. He is very professional and just all around amazing. I am so satisfied with the work that was done that I will be telling all my neighbours and friends to choose reliance for all their electrical needs!

Approximate cost of services:
$900.00
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Company Response

Thank you for taking the time to share your positive experience with us! We're grateful for your kind words and glad to hear that our service met your expectations.- Gemma

Eve
Eve
2 reviews Brantford, ON
10/10

AC / FURNACE Maintenance Service

John from Reliance Home Comfort is amazing technician who i can rate as OUTSTANDING! He is friendly and very thorough while completing the job. He was very polite while explaining the details of what was done. I would definitely recommend Reliance and John to friends and family.

Approximate cost of services:
$0.00
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Company Response

Thank you for choosing Reliance Eve! We appreciate you taking the time to share your maintenance experience with John.- Gemma

Robert
Robert
3 reviews Mississauga, ON
0/10

Installation Nightmare

Reliance Home Comfort installed my furnace on a Sunday, but the heat pump could not be finished until the following day due to a "rare" breaker they did not have with them (the "rare" breaker was actually available at a big box hardware store 5 mins from my house). They promised to come back the next day to finish.

Long story short, I emailed/called the sales rep and called their customer service many times over the next 10 days.

On day 10 someone finally called, even though I was promised that someone would call after each time I reached out.

As for the installation, it was finally completed after 12 days!

Be very careful with Reliance Home Comfort, you are only important until you sign the contract.

Approximate cost of services:
$14,000.00
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Company Response

Hi Robert, I’m sorry to hear about your disappointment. Please email me with your account details to gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Furnace and water heater installation

From the maintenance technician, Milad, to their wonderful agent, Momo, Cam who arrived early to measure and assess the situation and then their installers, Zeman and Tomic......who clearly knew what they were doing.....10 all around.
Very happy with the work and Momo's recommendations for the tankless water heater.

Approximate cost of services:
$5,300.00
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Company Response

Hello, thank you for choosing Reliance Home Comfort and thank you for your support! - Karen

Private User
Private User
Private User reviews Burlington, ON
0/10

Furnace maintenance

Very inexperienced technician, who obviously is not ready to work independently yet, gets sent over by Reliance, makes furnace that worked perfectly non operational. Would NOT recommend the company at all

Approximate cost of services:
$862.00
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Sanjeev in Brampton
Sanjeev in Brampton
1 review Brampton, ON
0/10

Poor customer service

They damaged my kitchen faucet. The technician ruined the faucet pipe and now its leaking and they wont fix it

Approximate cost of services:
$500.00
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Company Response

I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

Private User
Private User
Private User reviews Brampton, ON
0/10

Air Conditioner/Heat Pump Purchase

I got overcharged by their sales rep Harpreet. Do not do business with this guy. He sold me an air conditioner with a heat pump for an outrageous sum of money. The deal involved me giving them my rebate for a reduced cost of the unit (some reduction in cost!!!). My gas bill used to be app. $180 in the winter and my energy bill used to be $60. Today my gas bill is $180 and my energy bill is $160 because the heat pump runs when the furnace is running. I don't think you could call that energy efficient. In summary I am not running my heat pump in the winter therefore I have purchased something that I overpaid for and have no use for

Approximate cost of services:
$10,500.10
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Company Response

Thank you for your feedback. If there is anything I can assist you with please email me with your account details to gwillson@reliancecomfort.com - Gemma

Private User
Private User
Private User reviews Etobicoke, ON
0/10

Terrible experience

Terrible experience. Way too expensive. Will leave you hanging. We waited over a week for parts to fix my furnace during sub-zero temperatures. Even though I rented from them, they refused to replace the unit and wanted to wait for parts instead. Nice right? And they charge way more than the mom and pop HVAC companies with the position that they offer great service. Ask yourself, if your furnace broke down and there were no parts in stock, what would your expectations be? Replacement since there are replacements are easily accessible in their warehouse? Or order parts and wait days during freezing temperatures?

I can't understand how there are positive reviews on this site. Other sites have really poor ratings. Take a closer look at the positive reviews. They are very light on details or for very basic things like annual maintenance. A company is judged on the difficult stuff, not the basic customer service calls.

I do not recommend.

Approximate cost of services:
$9,000.00
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Company Response

Hello, I am sorry to hear that you have had a troubling experience. If you would please email your account details, and a further description of your situation, I would be happy to help. Thank you, Karen – KBisson@reliancecomfort.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Home Comfort

At Reliance, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are synonymous for and want you to know that we are here for you when you need us.

Reliance Home Comfort has been delivering high quality home comfort products and services for over 40 years. Specializing in furnaces, air conditioners, water heaters and plumbing, we provide our customers with peace of mind and are with you every step of the way. When you choose Reliance, you’re choosing one of the largest HVAC providers in Canada, with over 1.7 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year. With one of the largest networks of licensed technicians in Canada, we respond to over 500,000 service calls each year.
After all, we believe you are investing in much more than home comfort equipment, you’re investing in a relationship and your satisfaction is our top priority.
888-837-1451 is a TOLL FREE No., please feel free to contact!!

CATEGORIES
Heating & Air Conditioning, Plumbing, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Air Purifiers, Boilers, Water Softeners, Equipment Protection Plans
SERVICES
Installation, Service, Repair, Plumbing
BRANDS
Carrier, Goodman, Rheem, Amana, Smart Air, Rinnai
WEBSITE
https://reliancehomecomfort.com/hvac-flash-offer/?mediaid=CTC-HS&utm_source=homestars&utm_medium=affiliate
PAYMENT METHOD
Cheques, Cash, Credit Card, Pre-Authorized Payment
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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