Reliance Home Comfort

My tank broke and reliance came to replace it. Then the rent price goes up 12dollor/month without any notice. It is not free for repair so why I rent it. Don't rent tank from them it's waste.

Very very disappointed. Im a new customer but their way of solving my concern is very slow. I called multiple times about an update for my recent electrician service but there is NO work has been done. Same as my problem on my recent purchase of water softener, they have not yet contact me to solve the problem.

I am quite dissatisfied with the service I've received from Reliance.

There are 3 groups of tenants in the household and they have had intermittent hot water over the course of the last week and a half.

Last week Reliance had sent two hot water technicians to the house and initially said it was an electrical issue causing the breaker for the tank to turn off.
We had a Reliance electrician visit the property which they concluded that there is no issue with the electrical and it is in fact a hot water tank issue.

Reliance had then sent out another service technician to the property which was supposed to call and explain the situation with a remedy. I followed up for 2 days with customer service and they were unable to locate the file and the technician notes.

After being on hold for 45 minutes with customer service I was finally connected with Jennifer who assured me that the issue would be resolved within the day and I would receive a follow up call to explain the situation.

I patiently waited for a phone call, but no one has called.

My tenants are still without hot water and we are no closer to resolving the issue.
I followed up yet again and was told an appointment was made for yesterday November 27th. I am presently on hold for 30 minutes with customer service and they are unable to locate the appointment.
I've asked to speak with a manager and have been put on hold for over an hour for them to say they will call me back.

Horrible experience thus far.

My interactions with Reliance Home Comfort Services and Rental Equipment have been consistently disappointing. The conduct of some of their staff, particularly certain technicians, has been concerning due to their unethical and unprofessional behavior towards customers. While acknowledging that some technicians are commendable in their service, I encountered a regrettable incident in the past. Despite this, I extended another opportunity, only to face a situation where a technician departed without resolving the issue, leaving equipment exposed and water running. This led to a flood in my basement, resulting in damage to carpets and other belongings.

My attempts to address these issues with Reliance have been met with extensive delays, prolonged waiting times, and inconsistent information provided by various representatives. After several weeks, I received a single email contact, but subsequent attempts to communicate and seek resolution have gone unanswered, despite multiple reminders.

I strongly advise anyone considering their services to thoroughly evaluate the contractual terms and reliability before entering into any agreements. Verbal assurances seem to differ from actual practices, which can lead to misunderstandings and disappointments for customers.

I got water rental plus coverage for maintenance. When I sold my house they charged me extra. They told me they will give me a refund by cheque and have called multiple times. The cheque never arrived. They always call you to upsell plans for you which I doubt will honor the commitment but I am not sure

I am very happy with JIMMY plumbing person who came today nov 25th 2023 evening 6pm to etobicoke to fix the water leakage in our kitchen .he saved us from further problems and fixed permanently by replacing pipe . Thank you JIMMY and reliance home comfort

I signed up for Home Comfort thinking Reliance will be there is case there is any issue with my Furnace. During the sign-up process, they did not come to see the condition of the furnace. All they ask to wait for a period if there is no issue within that period, they will cover me for ever as long as I continue to pay the monthly fees.
After two years in December, the time came!! My furnace broke early in the morning (7 am). I t was brutally cold weather. I called Reliance, they said someone will come but not until noon. Eventually someone showed up at 3PM!. Strange part is the technician came with a company! Big RED FLAG. I was told that he is a colleague, he is just going to watch. It was cold outside, so I let him in.
Then technician even did not ask me any question about what happened or what did I see. He start dismantling the furnace and went all the way to the heat exchanger. His goal is to say this heat exchanger is bad and I need new furnace!! He turned off the gas and said, nothing he can do. So I ask for help/suggestion. I was nervous & stressed. It was very cold and I have young kids. Then comes the next surprise!! The colleague came with the technician is actually a SALES GUY!!!. So they came fully prepared and exactly knew what they are going to do even before they saw the furnace or knew anything about it. Then the sales guy gave me a quote of over $5K and told me if I sign now, they can get it done by next day or two otherwise, they cant guarantee. I did not like there approach so far and felt being exploited. So I said, I'll confirm later. Then I call some other places for new furnace and eventually get a very reliable technician though a friend who is offered the exact same furnance with half the price with installation.

So next thing I did is CANCELLED the plan with RELIANCE which I paid for NOTHING and hired the other guys. I am running with the furnace for some time now. Absolutely no problem.
MORAL OF THE STORY: Stay far far away from RELIANACE and save that monthly fee in your own account as emergency fund. So you can buy a new furnace or pay for repair without wasting money with these guys for nothing. Also hire someone to do maintenance once a year.

Very dishonest company. My contract payment was $24.99. My first payment was for $35.93 without notice of change. I asked to cancel the contract which I was told I had to pay out the full contract for the full term. I have called the customer service department many times, spent hours on hold, constantly transferred, getting different information, from everyone I speak to. A truly HORRIBLE experience.
This should not be legal.

Freaked out so much with HVAC down last week. Reliance helped me out furnace, heat pump and hotwater tank replacement. All tounout was okay. Now so happy with Reliance's service. A couple of installation guys are awesome! All job happened in two days. Estimating, Auditing for the govetnment rebate and installation included. Thank you for Reliance team.

My experience with Reliance Home Comfort Services and Rental Equipment has been disappointing. When I initially engaged their services earlier this year, there was a lack of transparency regarding the rental terms, specifically regarding the inclusion of rental amounts on the property title. This information was not adequately communicated during the sign-up process, which led to unexpected discoveries later on.

Furthermore, my interactions with the sales personnel were not entirely satisfactory. There were instances where their sales approach felt pushy. Despite renting four products in March, I have been unable to fully utilize any of the services as intended.

The technicians assigned to address issues with the rented products appeared to lack adequate understanding of the equipment. Additionally, there were attempts to upsell additional products during their visits, which was not aligned with my expectations.

Regrettably, an ongoing issue that has persisted for over four months remains unresolved. Despite assurances, the area manager, who was meant to address these concerns, failed to follow up as promised, leaving me feeling neglected and without a resolution.

In conclusion, my experience with Reliance Home Comfort Services and their rental equipment has been unsatisfactory. I would caution others considering their services to thoroughly assess the terms and reliability of their equipment before entering into any agreements.