Theresa Zimmerman in Scarborough

Really nice installers so I hate to write a bad review BUT, finger prints and glue left on the sills. Poor caulking of the holes. One piece of wood is loose and can be moved, plus the outside isn't primed like the others are. Piece of metal sticking out and cut my finger (minimally). Holes left on wall at bottom of one window which I will have to fill, sand and paint. Guys were nice and put a screen up for me that wasn't part of the job. They worked hard all day. They didn't bring the paperwork so I had to sign on a piece of paper. Hard to get a hold of anyone to assist. No one answers phone so I have to leave messages (3) which no one has returned so far. I was suppose to pay over 2 years but because they didn't have the paperwork, I have to speak to someone (who phoned and left message) to confirm. Hopefully the two men will call me and get things fixed for me. I'll keep you posted! Jan.3/19. Waited two months for team to fix errors. Installer came and said his partner was sick so couldn't do the job and it should have been booked as full day but was not. So he cleaned up one window and left. Called Brock to rebook - have to wait two more weeks. He also said that the parts needed were special order and he wasn't told that so didn't have the parts. Next appointment (two weeks later). They called 40 minutes before they were due and cancelled cause they didn't have an installer. Next appointment Sat. Let's see what happens. . I had to remind them it's a full day two person job (they are sending one person). Promised me $450 off by the big boss (Mike?) who didn't pass on the info to the person I was speaking to and she had $225. Have that straightened out I think. I've missed three days work so far. Very expensive 3 windows. I'll follow up. DON'T USE BROCK. It's a prolonged headache dealing with people who you can tell really don't care. Next I call Global News.

Called Poolmaster because of the good reviews on Homestars. Big mistake. I started to speak to Mark the beginning of April 2016. He seemed knowledgable and sad having the heater installed and pool running by the May long weekend was "definitely do-able". Great. I sent the photos of the house, yard and pool equipment as requested Apr. 17. Mark forwarded the photos to the gas technician. Said he would have more info for me early the next week. Texted him April 25 and asked if he had a quote yet. Only had an estimation. The gas technician Oakley came right away and he was fantastic. He got the gas line installed and hooked up to the heater quickly and efficiently. Called Mark a week later May 1 asking for a quote and if he still thought the job would be completed by the long weekend. I already had another company come to open the pool and the filter was running. I had asked Mark if Poolmaster could open my pool and he said that "it would be better to get another company to do it as Poolmaster would be too expensive". What? Mark said they were coming May 26 as the heater was back ordered but it would be delivered May 25. No one showed May 26 so when I texted to ask if they were coming he sent a text saying there was a rain delay and I should call Talon to re-schedule. I called Mark and the office to many times to list with no one returning my calls. The one bright spot was Victoria who actually tried to get answers for me and was very apologetic when they kept not showing up. I think about 3 times, maybe 4. One time because a worker had heat stroke. That I get but just call and let me know so I don't wait the whole day. So Mark wasn't answering my texts but May 27 he sent me a text in error to "Mr. Hoy". Texted back I wasn't Mr. Hoy. So I know his phone was working. So I called Mark from my work number so my cell number wouldn't come up on his phone. He was quite upset and said I shouldn't be calling him. That I should be calling Talon. I said no one was calling back!!! So obviously they have too much business and not enough workers to handle it. I wish they had just been honest with me and said they couldn't do the job until June. I would have been good with that. So June 1 the guy came to hook the heater up. He didn't put the sod back over the ditch he dug. When he left I checked the connection. It was steadily dripping. I called Talon and he said that "it couldn't be dripping". I assured him it was. So he came over without the proper equipment and had to borrow my hair dryer. It didn't work so he came back around midnight with the proper equipment and fixed the pipe. What a stressful and horrible experience. Was I treated poorly because I am a female? They did bill me quickly though. I waited a week before I paid them just in case there was a problem.

I needed a huge dead red maple cut down. Got three quotes and Wayne's was the best. Wayne was terrific to work with and soon he sent his three man crew to take down the tree and grind up the stump. They worked quickly and efficiently. They cleaned up my yard and even moved out an old heavy broken bench for me. They also cut down a little tree that had just fallen over for free., They also cut up some of the wood for my Dad to use in his fireplace. Just lovely, hard working, nice guys! Would not hesitate in recommending this company!!!

I had a chair from my sister who had recently passed away. It was a very emotional time and I really wanted the chair to be something special. The first place I went to for a quote (she was found on Homestars too), the woman was so rude and unhelpful. I called Keith and right away I liked him. I went to meet him and he was so kind. After going through his vast selection of sample books, I still couldn't find what I was looking for. He said I could bring in my own fabric. So I did and the chair turned out so beautifully. Even better than I anticipated. My sister would have loved it. He price was reasonable and his workmanship incredible. But more importantly Keith is a class act. I'm gonna bring him another chair and eventually me couch. He is my upholsterer for life so he can't retire!!!! Oh yes, and his delivery guy is terrific too!

Had a problem with the first plumber they sent. Spoke to the company and they sent Siavash who was excellent. Changed the cartridge and will come back to put the fixtures in when I buy the fixtures. Even though the cost will be more then the first plumber quoted, Siavash said he will charge me only the difference. I'm impressed that this company was so eager to make me happy with their service. I would recomment them.

I needed my asbestos siding removed and replaced with vinyl siding. Russell and Serge came on time, worked effeciently and had the job done quickly. There quote was way lower then the other quotes I got. My siding looks fantastic. These two men were a pleasure to work with and I wouldn't hesitate in using them again!

Unfortunately I didn't learn my lesson the first winter and gave them a second chance after they promised (in writing) todo a better job. When they did come they did a horrible job at snow removal. Only would do part of the driveway and porch. Didn't even clear around the car. Only got a message machine when I called to complain and they never called back. What ever you do DON'T HIRE THIS COMPANY!