We needed all the windows and doors in our older home replaced and met with several companies. We were on a tight budget so we had to decide on retrofit vs. brick to brick and sliders vs. casement.
We were disappointed with each company we met - the lack of customer service, knowledge and respect, and some that were just downright rude, condescending and dishonest. We almost gave up until we met with Dmitri from Galaxy Windows & Doors. Honestly, he was the last company we met with, and we wish he were the first. His presentation was unlike any other. Dmitri truly took the time to educate us on the manufacturing of the windows, showing us a model of the window and explaining every detail. He listened to the problems we had (birds chirping at 4 am, the 24/7 “yeller/screamer” neighbour, etc.) and gave us options without any hard sell, always mindful of our budget.
We had a lot of questions and Dmitri answered every single one with the utmost patience. No question was too silly to ask! We were also in the midst of other renovations and believe in doing our research and taking our time to decide. At the end of our meeting with Dmitri, he asked us to contact him if and when we decided to go ahead and I signed up right then and there, shocking my husband, and even myself. I was confident of the workmanship and service we would receive!
Alex (the installer) called as Dmitri said he would, and met with us at a time that was convenient for us to measure our windows and doors. He was extremely courteous and very competent. He left us his phone number in case we had any additional questions. Alex also called us back a few weeks later to arrange an installation date.
Anyone whose had renovations done can tell you it’s a stressful experience - a few weeks prior, we had contractors and installers in our home for another project. They were arrogant, disrespectful and sarcastic, leaving our home in total disarray and filthy beyond expectations, along with damaging our door frame and handle. They didn’t even bring drop sheets. Thankfully we decided to replace our windows and doors “AFTER” this particular project.
Alex, Vlad and their assistant Roman installed 7 windows, our front door enclosure area (front door, storm door, side light and transom) and our back door and storm door. They were in our home for a total of 12 hours and within that time frame, they treated us, and our home with the utmost respect, unlike any other installer or contractor we’ve had or heard of! They answered all our questions, they didn’t mind when we watched to learn what they were doing (we always stayed out of their way), and they constantly cleaned up. I’ve actually never seen a team sweep up and vacuum throughout the process. They were mindful of our home and took care of it during the installation. At one point, we turned on some fans because we turned off our A/C since all the windows and doors were wide open. Alex was very conscientious, even suggesting we turn the fans off, as they would just blow dust around.
Even more surprising is that Dmitri stopped by in the afternoon and checked if everything was okay (of course it was), and asked if we had any concerns or questions. There were some very minor details, and Dmitri took care of them right away, no debate, no questions, just reassurance! He checked the condition of the windows and screens, showed us how to operate them, removed the blue tape on each window, and checked the crank handles on the casement windows, tightened and adjusted any necessary screws. He presented us with our warranties, trusting us to just leave the final payment with the installers when they were finished the job, and asked us to contact him if there were any questions or concerns.
Dmitri really knows how to run a business. He responds to every call and email in a timely manner, and this visit was what I would describe as “VIP” treatment! We even had several neighbours stop and look at the installation and ask for business cards. It’s been a few days since our installation and we still have neighbours gawking at our gorgeous windows and doors!! We just had a consultant come to our home to give a quote on window treatments and she commented on how beautiful our windows and doors look. Yesterday we had a contractor in our home for a quote on siding and he also commented on the workmanship and quality of our windows and doors.
Back to the installation, it started to rain heavily later in the day, and we thought the installation would have to stop, but Alex assured us everything would be ok and they waited it out for a short time. But Vlad was working on our back door and storm door, even during a torrential downpour. He kept working! We opened the back door to check on him and there he was, working away, while the rain was pelting down! He was literally soaked through! We felt so bad and he never once complained, he just kept working and we noticed he wasn’t in a huge rush to get the job done.
When the project was completed, the team was still cleaning up, sweeping our garage and driveway and taking away every single item to be disposed of. It was as if they were never there, except leaving us with beautiful windows and doors! It was late and the team was tired, but they weren’t in a hurry to rush off after we gave them the final payment. They thanked us and just wanted to ensure that “we” were happy.
We are so glad we chose Galaxy WD, and to have such amazing installers in our home. We are extremely picky and waited a long time to start our renovations because we didn’t want to skimp on craftsmanship. Their prices are very reasonable, and Dmitri will work with your budget, and we were on a huge budget, BUT, we decided to do it right and get brick to brick windows installed. We chose the “Hometech Contour Series” windows; they are THE highest standard in vinyl windows and we wanted the best! We noticed the difference with our casement windows right away. When they’re just inches from being closed tightly, we can hear the suction and any outside noise is literally gone. Unbelievable!
This review is very long because I want other consumers to be informed and learn from our experience.
Thank you Dmitri, Alex, Vlad and Roman!