Reviews

10/10

I contacted four companies to quote us on replacing our eavestroughs, soffits and facia, as well as boxing in a wooden bay window in vinyl siding. Our old eavestroughs were leaking in multiple locations during heavy rainfalls, and creating ice rinks on walkways during the winter. Endri came in well priced, explained what he would be doing in the update/upgrade and we felt confident in choosing him to complete our project. His team did a great job, and the work came out exceptional. The before and after look is like night and day and updated the outside of the house greatly. I would highly recommend his team.

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Company Response

Hello John,

It was a pleasure working on your project!
We appreciate you taking the time and writing this review. We wish you and your family all the best!

Thanks,
Endri
EMR Renovation Services

10/10

We used Arby Cartage after doing residential moves ourselves two times in the past. They were recommended to us from friends who used them in the past and this was money well spent. We left all of the moving to them, and it went off without any issues. All of our belongings arrived as expected and they disassembled and reassembled any furniture they needed to for the move. They did run into a spacing issue when trying to get the sofa down to the basement. But prior to them trying to go any further before damage might occur, they let me know and I agreed and understood the logistical issue they were facing. Overall, a great team, great attitude and exceptional service. I would highly recommend them.

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Company Response

Thank you John for calling us back again to help with your second move.

10/10

We replaced our front steel door with a fiberglass door and 3/4 length glass, along with our garage door into our house with Direct Pro Windows and Doors in December 2016 and we couldn't be happier. We received three quotes to do the same job, and Direct Pro had the best price, and one of the best experiences when door shopping. The doors were installed as scheduled and the quality of their fiberglass door is second to none (is also manufactured here in Ontario). Our friends have installed a fiberglass front door less than six months before us with a different company (also on homestars, but I don't want to mention in case my review gets removed for that), and the dark brown coloring is coming off of their door in many spots. Our door from Direct Pro has not had any of the problems our friends who purchased their door from another company has had. We had one minor issue with a small gap between where the corner of the door sweep and frame meet. Direct pro sent a technician to come and fix the problem within the next few days of calling them. Problem was fixed and I haven't had any other issues. A family relative needed a new sliding door and windows to be replaced at their home. They asked us about Direct Pro and what we thought, which we highly recommended based on price, service and quality of product. They ended up using them as well and had the same stellar experience. I would highly recommend Direct Pro based on my experience and when we decide to replace our windows we will be calling them first.

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Company Response

Hi there! This is wonderful feedback. It really is great to hear that our team was able to meet all your needs and perform an excellent installation for you and your family. We're so glad you weren't disappointed, we would be more than happy to work with you again. Thank you so much!

1/10

We've had hometurf lawn care servicing our lawn with their complete program for the past three years and I recently cancelled my service with them due to poor service. The first year we noticed a good improvement in our lawn, and we were anticipating an even greater improvement in our second year. However, the condition of our lawn stayed the same and I just chalked it up to a dry summer causing very little improvement. This past year (third year) their service was horrible to say the least. Their service was late each time, I contacted them multiple times in the spring and early summer to follow up when they would complete the aerating and grass seed. Every time I questioned the status on this part of the service, it was "going to be done soon". I finally contacted them in regards to this part of the service again in October, and the grass seed was finally completed on Oct 30. How is grass seed supposed to germinate at this time of year? In addition, their application of weed control was non-existent. Each time the weed control service was done, I could only see spot spray control done, whereas large parts of the lawn wasn't even completed. I notified hometurf in the summer that our lawn was covered in weeds and requested an additional weed control application, and this did not help because it was applied in spot locations as well. Our lawn as of 10/31/17 is still full of all types of weeds, yet hometurf technicians who were at my property 10/30/17 did not note that in their report they left me. I followed their recommendations this year, de-thatch the lawn - done, grass not water enough, installed in ground sprinklers - done. For each report this year it was noted by hometurf there wasn't anything wrong, grass cut height correct, watering correct, thatching correct, no insects etc. Yet why did my lawn look much worse than my neighbors who use a different company yet have the same number of visits? When requesting an analysis and quote from another company, they indicated my lawn was malnutritioned and having bare spots, this being the same day that home turf visited my location earlier in the day. If we have a professional company servicing our lawn with their "top of the line" service for three consecutive years, our lawn should not look malnutrioned or have bare spots EVER! As a result of their poor service I would not recommend hometurf based on my experience with them. Their price might be a little better than their competitor, but you get what you pay for. And if I'm going to pay for professionals to complete a job, I would expect to be happy with their service not waiting for the services I paid for in advance to finish ASAP.

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Company Response

Hi John, we're very sorry to hear that you didn’t enjoy your experience with us this year. We would love to resolve this issue and talk to you about how we can improve our services. Please call our office and ask to speak to our customer service manager Desiree, so we can discuss this situation and resolve it ASAP!

0/10

Corrected review in 2017. We started with Hometurf this past year after giving up on my lawn which was in very poor condition from the previous owner. We immediately noticed a change in the lawn, it was greener, the grass-less patches were gone, and the weeds were kept in control much better than I could do (and I tried for a year prior). We received compliments from our family and friends on the drastic change for the better in the condition of our lawn. Also, the price was very competitive with other companies in our area, and hometurf offered more services included than the competitors could. I hope that our lawn will get even better next season with using hometurf again next year.

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Company Response

Hi John, thank you for your review. We are happy to hear that you had great success this year. We do our best to keep our pricing competitive while including everything your lawn needs in our programs, we are glad to hear that this was the case for yourself. We hope that we can continue to provide you with a lush, green lawn over the coming years. If you ever have any questions do not hesitate to contact us. Thank you for your patronage.

10/10

Our 15 year old builder's shingled roof was showing signs of deterioration on our west side and we contacted at least 6 roofing contactors. Out of the 6, 2 contactors said they would quote us, and never showed up, whereas Mario called me immediately after requesting a quote to setup an inspection. After meeting with Mario, he explained what needed to be done, they type of product that was going to be used and a timeline of when the project would be completed by. His quote was the most reasonable, and after contacting his references and seeing their work beforehand, we booked with Mario. They completed their job as promised and we couldn't be happier. I would easily recommend Royal Roofs to anyone. Thank you for the great job, and keep up the great work.

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