Reviews

10/10

Dan and his team have done quite a bit of work in our house over the last few years. Last year we did a major renovation, and his team was polite and made sure we were happy with all of the work and new installations. The most recent repair was handled quickly and efficiently

Approximate cost of services:
$1,000.00
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Company Response

Thank you very much for your kind review.
It was a pleasure being a part of your project.

10/10

I cannot say enough good things about Tony and the entire crew. They have serviced my pool for many years. This year after opening my pool itdeveloped a leak in what ended up being the liner. Pool Doctors went above and beyond and helped me immediately by pressure testing my system and then calling in Dave the diver. I cannot thank them enough for taking care of this so quickly.

Approximate cost of services:
$300.00
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10/10

I had the pleasure of meeting Steve and Linda yesterday and itwas refreshing to experience great old fashioned customer service. I called in the morning and they came in the afternoon to look at my dryer. They had me back up and running in 45 minutes and best of all I got numerous tips on appliances and extending their life. Steve and Linda you deserve all the 10 star reviews and I am so happy I chose you to repair my dryer.

Approximate cost of services:
$150.00
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Company Response

It was a pleasure meeting you. Steve and I pride ourselves in helping people maintain their appliances. Glad we were able to help

10/10

Best service experience in years. Arfin helped me pick out a suitable system for my pool cabana and did the BEST looking installation. His customer service is the way all customer service should be. He takes great pride in his installs. I would recommend him to everyone that is looking for a system install. P. Hess

Approximate cost of services:
$600.00
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10/10

I have been a customer of Gasfix for the past 15 years and when my pool heater needed service they came on time and got me up and running as quicly as possible. Dwayne explained the problem and what was needed to fix it and they did the repair on time as scheduled. This has been my experience for the past 15+ yearswith Gasfix. They show up and get the job done on time at a reasonable cost. Thank you Gasfix for keeping customer service your top priority.

Approximate cost of services:
$300.00
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Company Response

Thank you Petra for your review and being a customer for 15+ years. We have serviced your Raypak pool heater and Heatilator fireplace on multiple occasions over the years and we do appreciate the repeat business. Our technicians, like Dwayne, provide quality service and come prepared for whatever tasks required. Should you require anything in the future, please do not hesitate to contact us as our office support staff can be reached Monday to Friday between 8 AM and 6 PM. ~ Jason ~

0/10

I have used Total Tech for numerous years with a lot of questionable service along the way but my most recent experience will be my last. I contacted Total Tech on May 7 to schedule a service call for May 22. I sent them a picture of my filter and told them the problem and to please bring the part with them when they come so that they do not need to make a second service call. I called them on May 22 at 10 AM and was told that I was scheduled for my repair. I called again at 4 PM and was told that yes they were still coming. I waited and called again at 7 PM and spoke to Gary who had arranged the service call for me on May 7 and he told me basically to bad our crews are done and by the way we do not even have the part for your service we need to order it. At no time over the 2 weeks did they tell me they needed to order the part and that it would take time. I asked to be put through to Dave the owner but was told that he was to busy to talk to me. Then I spoke to Jessica who told me that I could source that part myself if I thought I could do better then them. Well no problem getting the part myself and it is installed less then 24 hours after this disaster with Total Tech. WORST CUSTOMER SERVICE EVER. I have a new pump and a new heater that were installed by Total Tech so this is a company that had me as a very loyal customer. There are a lot of pool companies in the Burlington/ Oakville area. Take my advice and stay away from Total Tech.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We always strive to provide the highest level of service and have people who genuinely care about our clients.The part Petra needed was on order and we were hoping it would arrive on an afternoon shipment on the day her service was booked.We have a large selection of in stock parts but there are thousands of parts from many manufacturers and in some cases take time to arrive.We explained this to Petra and that it would be delayed 2 days .Unfortunately she got extremely upset and was very abusive to our staff on the phone and threatened to " come to the store " and continue.She further stated that she would not pay for the service.This was not acceptable as it was unwarranted and had several staff members very upset.We have a thousands of wonderful clients for whom we work very hard and do everything in our power to look after and is is truly unfortunate that Petra chose this path.

10/10

I have been a customer for 10 years with Alarmforce. They just came and replaced my equipment after 10 years at no cost to me. My customer service experience with them has always been a 10 plus and the techs that have been to my home are courteous, efficient and most of all they show up on time. I would not even consider another home alarm company.

Approximate cost of services:
$0.00
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Company Response

Hello Petra,

Thank you for being a long time customer. We hope to continue this great relationship for another 10 years! I hope you enjoy the upgrade. If you have any questions, please don't ever hesitate to contact Technical Support directly at 1-877-267-2004 or myself jesi@alarmforce.com

Have a great day,
Jesi

10/10

My older pool heater need replaced and I called Gasfix to do the install. They were able to come immediately and found I needed a custom order part made. The got this done quickly and came back and did a perfect install. The entire experience was on time and professional. I have used this company for over 10 years and would not let anyone else do my gas line work for me. They are the best and they show up when they tell you they are coming.

Approximate cost of services:
$550.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you, Petra, for your review and for choosing Gas Fix to install your Raypak pool heater. We take a lot of pride in doing things the right way as per the code which shows in the workmanship. By upgrading the bonding and installing a check valve, we have limited issues that you could have in the future and can ensure that your pool heater was installed as per manufacture's specifications. Should you require anything in the future, please do not hesitate to contact us. We also service furnaces and water heaters including the tankless models. We appreciate your business over the past 10 years which also includes servicing your Heatilator fireplace. At Gas Fix, experience is the difference! ~ Jason