Reviews

0/10

Brock Doors and Windows installed new windows and a new front door in mid-December 2022. Unfortunately, Brock did not install the door we had ordered (which had a glass insert), and instead installed a solid door. Consequently, our entryway has been dark and unpleasant. It took 8 weeks from the installation date for the correct door to be manufactured and ready for installation, but the service appointment was cancelled day-of because the installer was ill. The make-up appointment was scheduled two weeks later and was also cancelled day-of because the installer was ill. The third appointment (two weeks after that) was supposed to be between 11:00-1:00 but the installer did not arrive until after 1:00 at which point I was unavailable due to a work conflict. It's been over 5 months and we still do not have the door we ordered.

Approximate cost of services:
$10,000.00
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Company Response

Ned, we understand this has been a frustrating experience for you and we apologize for the inconvenience that these delays have caused. We have offered the date of May 2nd to return and complete the work; however, we have asked that you please inform us of any road closures in advance as our technician was unable to reach your home due to your street being inaccessible.

We have asked our Warranty Department to please touch base with you tomorrow to confirm if May 2nd will work for your schedule.

Thank you,
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

10/10

I hired Furnace & AC Experts to install a new air source heat pump and gas furnace to take advantage of the Greener Homes Grant. Asif did a thorough job explaining the options and recommending a system that would suit our needs and qualify for the grant. The installers were professional and a pleasure to work with and I was happy and surprised they were able to complete the entire job in two days. I would definitely work with them again.

Approximate cost of services:
$15,000.00
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Company Response

Hi Ned,
Thank you so much for your feedback! We’re really glad you enjoyed our service.
Thanks again for the review and for being such a great customer.

10/10

Cargo Cabbie was fast, professional, and friendly. They also offered to help me reassemble my furniture at our new home which was nice and not expected. Would not hesitate to hire them again or recommend them.

Approximate cost of services:
$1,300.00
5 of 5 people found this review helpful.
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Company Response

Hi Ned!

Thank you so much for writing a review for us about your moving experience, it means a lot! We are very happy you had a good experience and that everything was completed to your satisfaction. We wish you all the best in your new home and hope to assist with any other service you may need in the future!

Kind Regards,
The Cargo Cabbie Team 🏆