Brock Doors & Windows Ltd. reviews (2820)

Hi there rboivin2008, We're sorry that your lockset was installed misaligned, we have diligently put together a service ticket for you and you can expect a call from your Installation Coordinator shortly in regards to your concern. We can assure you this was not intentional and we look forward to correcting this so that you can thoroughly enjoy your new door system. As for the review having to be thirty words or more, we cannot provide a thorough explanation of this- you would need to contact HomeStars directly. We assume this is so only valuable, detailed information is being relayed to consumers. We received confirmation that your service appointment was completed on the 13th of February. We received your review, responded, called you and had your service appointed booked all in a very timely manner. We understand we were in full communication with you and were sorry you feel let down.

Hi Kim! It's wonderful to hear that you found Mark Hill, your sales representative to be very professional and informative in relaying the best options for you and your home. We're also pleased that Mark your installer, was very personable and spent the time to ensure everything was done seamlessly! We truly appreciate your recommendation, Kim, it means a lot to all of us! Brock works diligently to ensure our customers are happy, thank you so much for your wonderful feedback, Kim. We hope to work with you again in the future!

Hi Tom & Lana! We're pleased to see that everything was executed perfectly and that your installation crew consisting of Mark and his assistant Chase informed you the whole way through of what exactly would take place. It is great to hear that Mark ensured he treated your home as he would his own, that is a quality we strive for each installer to have. We're glad you're finding your bay windows to be your favourite of them all, we hope that in the future we will be your choice to exceed your expectations yet again! Thank you so much Tom & Lana, please reach out to us anytime.

Erin, we're so happy to see how impressed you are with the services we provided for your home. Your recognition towards Philip and your Installation Crew is greatly appreciated amongst all of us here at Brock! For us to know that we've contributed to making your home a little bit better is wonderful, we're so glad we could join you on your home renovation adventure! We're so glad that you're appreciative of our children's playroom within our showrooms! We know that Mom's and Dad's need a little peace and quiet while making home improvement decisions! We look forward to serving your needs now and into the future and your recommendation means the absolute world to us- thank you Erin!

Hi Pam & Don, That's wonderful! We're glad you love your new entry door system, we bet it makes a huge difference in the appearance of your home. We appreciate you for commending Philip, Riza & Tony for their outstanding professionalism among the other great things you've mentioned. We appreciate your recommendation immensely, word of mouth is so extremely important in this day and age and for that, we're grateful! Thank you so much Pam & Don, your kind feedback means the world.

Hi Lisa! Thank you so much for visiting our HomeStars page to commend our team! We're so happy too see your satisfaction with your installation and everything in between. Bronson, Charlotte, Gino & Andrew are very appreciative of your lovely feedback regarding your communications with them- it put a smile on their faces! We're sorry you had a minor delay as a result of manufacturing times, but we're so happy that the end result was extremely satisfying! We always strive for our team to be as helpful, diligent and communication savvy as remotely possible and it is very wonderful to see your recognition towards all of those involved in your project. Thank you, Lisa, for your beautiful review. It is greatly appreciated amongst us all! Sincerely, Your Brock Solid team.

Hi Ilo! We value all our customers big or small, we're very appreciative for your recognition of the quality of our products. We strive to provide you with the highest quality items for an affordable price. It is wonderful to hear that your experience, all around, went seamlessly. You're absolutely right, service and quality COUNT! Thank you Ilo, we hope to work with you again in the future!

Cheryl, We understand your hopes of having your windows installed before the holidays. It is unfortunate that we could not, due to unforeseen circumstances, have them installed in a timeframe you were hoping for. This can not and will not excuse us, but we were at that time going through a transitional period with coordinators, and unfortunately the communication might not have been up to its usual high-standards. We have the start date in our system as January 18th through till the 20th, and due to required service as a result of an unfinished job we had another installer visit your home last night to correct anything left unfinished or of concern. All installers within our company take direction from their coordinator, if they did not they would have no coordination of how they would complete their work in a given timeframe. We have absolutely no record of a door being offered to you at any given time, that unfortunately is not something we have ever offered clients to compensate for any inconveniences in the 27 years we've been in business, we wish to know who you spoke with that offered this to you & your husband. It's unfortunate that you find our products to be low quality, but we guarantee that we provide one of the highest quality windows & doors in the Canadian market. We tried to offer you affordable pricing, for a very high quality product but unfortunately could not satisfy you. We're glad you found your second installation crew to be very helpful and we wish we could've done more to satisfy you and your husband, you are absolutely right that you deserve a fast and friendly flow of communication throughout your project but given the transition of coordinators some communication was lost and for that we're sorry.

Hi Ian! We appreciate you extending your praise to us, it is very nice to hear of your happiness with the overall outcome of your project. Your recommendation means the world to us! So thank you, Ian, for reaching out to Brock through our HomeStars page, we're so glad that everything went exceptionally well.

Hi there Julie! We're so pleased to hear of your satisfaction not only once, but twice with our company. We appreciate all of your kind feedback; it gives us that opportunity to continuously flourish as a company and endlessly provide high quality Canadian products. We look forward to joining you on your next home renovation project!