Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2016

    Front entry steel door & sidelites

    Walter, our salesperson, was very good at explaining the various doors and costs. He was friendly and we felt no pressure in the selection process. Pavlo was our technician and was superb with the installation . He was on time as promised and made sure that everything was sealed properly and that everything met to our satisfaction. Money well spent and Brock Doors and Windows Inc. is highly recommended.

    Answer from pro:

    Hi Bob! We are happy to hear that Walter was a great help in choosing the right door for your home, that also met with your specific budget. Our salesmen always want to ensure they're never pressuring their clients, and that you are always sure, satisfied and comfortable with all that you're getting. We're so glad that everything was seamless from start to finish. Thank you so much for commending both Walter, Pavlo and Brock! It is greatly appreciated by our team. Thanks Bob!

    Reply created 12 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2016

    Window Replacement

    Replaced two windows in one room. The salesman for the company came in and was very professional. He measured, gave us the quote and waited for us to decide. No pressure, no fuss, just honest and fair. Very different from all the other people. He was even willing to hold the price for us if we didn't want to make a decision right there. It was like a friend helping us out. The product is outstanding. Fit and finish is something that you look for in a window and these did not disappoint. Our installer put down drop cloths and cleaned up after himself. His efficient work went without a hitch. He explained everything that I asked and did not come across as bothered by the questions. Great product, fantastic service and price. How could you go wrong?

    Answer from pro:

    Hey Douglas! We're very glad to hear that you're satisfied with your salesmans professionalism. We never want to put any type of pressure on our clients when it comes to your ultimate decision with your project. Thank you for recognizing how different we are from other windows & door companies, we surely strive for excellence from quote to installation and beyond. Thank you so much Douglas!

    Reply created 11 Jul 2016
  • Review from Marcia Slater
    Rating: 5 out of 5
    Review left on 5 Jul 2016

    Garden Doors in Great Room

    Our Sales Representative Scott has a good eye for detail and design. His many years of experience in the industry were certainly of great benefit to us. We enjoyed working with him and were confident in his knowledge of Brock products. The quality of materials is impressive and is certainly far superior to the product and installation that the builder used. These are show stopping double garden doors at 7.5' tall with a big palladium window above. It was all designed to align with large windows on either side so it's a huge feature on an end wall that you can't miss when you enter the room. The quality of the materials is obvious. Adrianna was very helpful in coordinating installation and our installer Slavko was thorough, meticulous and took great care when moving this very large unit through the interior of our home. We couldn't be more thrilled with our new doors. Thanks to all at Brock.

    Answer from pro:

    Hi Marcia! Thank you for taking notice of Scott's meticulous attention to detail and design. We agree, having a knowledgeable salesperson is of course very beneficial to the impending project! Not to mention crucially important. We're so happy to hear how much you love your brand new, beautiful garden doors with a custom palladian window above them. We hope that you notice not only the beauty in the design, but most importantly the heating and cooling efficiency it will provide for many years to come. I will be sure to let Scott, Adriana & Slavko know how grateful you are for the services they all individually provided for you. Thank you for taking the time out to leave us your feedback!

    Reply created 6 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2016

    Replacement windows

    Great service all around from quote, installation and final service call. The windows look fabulous, the color options are a must use. Very competitive price for the quality and service.

    Answer from pro:

    Hey Y! What great comments. We're so happy you love your new windows appearance, we know you'll love their energy efficiency even more! Thank you for taking the time out to commend Brock.

    Reply created 5 Jul 2016
  • Review from Pauline Clarke
    Rating: 5 out of 5
    Review left on 4 Jul 2016

    An Advertisement that speaks for itself.

    My condo co-peration chose to use Brock Doors and Windows to change our sliding doors and windows. This company was without a doubt everything that they advertised. Workers were on time and very respectful of your home. Good quality, neatly finished work was done by the end of the day. And your house was left just like how they found it, except now I have brand new windows and door that I absolutely love. I would recommend this company to anyone out there that is looking for good quality for there $$$$$$$.

    Answer from pro:

    Hey there Pauline! We greatly appreciate the acknowledgment towards our advertising that we always stand behind. We strive to ensure all of our clients receive the utmost care and respect, and that their projects be carried out carefully and accordingly, providing the best customer service possible! We're glad to hear your installers were punctual but ultimately respectful of your home. We'd hope that they would treat it as they would their own. Thank you for the amazing feedback Pauline! We're so happy you love your new windows & door. We're so grateful for your recommendation of our company.

    Reply created 5 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jul 2016

    Replacement Entreway

    Recently , in June 2016 we had a complete entreway installed in our home. What a great job , can't thank you enough ; in particular salesman Steaven , installation Supv.Nick and team Benon all professionals in their own way . Both my wife and I couldn't be happier , keep up the good work .

    Answer from pro:

    Hi Barry, this is excellent feedback. I'm so happy to hear that you and your wife couldn't be any happier with your recently completed project! Thank you so much for commending not only Steve, but Nick & Benon as well! They are very much professionals in their field and we appreciate to recognition towards that and everything else you've said. Thanks Barry!!

    Reply created 4 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2016

    Window replacement/Front door trim fixed

    Kitchen window was broken - Nick was very professional and have the new one in place in less than half hour. The trim on our brand new front door and he fixed it for us. Thanks Nick!!

    Answer from pro:

    Hi there Robert! Thanks for commending Nick for his quick and efficient work. He takes great pride in his installations and his communication with clients, always being both professional and courteous. Your feedback is very important to us, as we are a company that is growing more each and every day. I will let Nick know how happy you were with his services, Thanks again!

    Reply created 4 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jul 2016

    Put four new Windows in our house

    Wow, what a great job. From the time Adam came into our home. We felt he knew what he was talking about. We interviewed four other Companies before we hired your company. Harry and his Assistant were great. They were on time and worked within the time frame they gave us in the beginning. They were very respectful to our needs. I don't like fireworks and now with our new windows we can hardly hear them. We would like to thank Brock Windows and Doors for hiring such great Employees.

    Answer from pro:

    Hello Lorne! Thank you so much for commending everyone for their job well done. We're so glad that your new and improved windows provide the perfect sound barrier for eliminating those obnoxious, and ultimately unwelcome sounds. You're the best, thank you for the wonderful feedback.

    Reply created 5 Jul 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 1 Jul 2016

    windowkitchen

    Brock gave good quick quote that outshone the competition. They came to install on time and did a good clean job. We also had a small colour mistake on the paperwork which was corrected by them before manufacture so no problems. I would use them again.

    Answer from pro:

    Hi Bob! We're happy to hear our quoting was far better than our competitors, and that it was provided quickly for your convenience! We do apologize that there was a minor issue regarding colour, but are glad we rectified the situation for you before your product was available. We would be very happy to work with you again Bob, thank you for the feedback.

    Reply created 4 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jun 2016

    2 Windows Replaced

    I called Brock Doors and Windows to replace two windows on the upper level of my home and was very happy with their service. Philip the salesman explained everything clearly and was very pleasant to deal with. They were on schedule as promised for the install, and Eugene the installer did a fantastic job - the new windows look great. He also ensured that he left everything very clean around the property. I would definitely go with Brock Windows and Doors again, and would certainly recommend them to anyone. Great job!

    Answer from pro:

    Hi Lorenzo! What great feedback. We appreciate you commending Philip, Eugene and his team. It's great to hear your experience was pleasant and that you love your new windows! We would be more than happy to work with you again on your next project! Thank you for the recommendation.

    Reply created 30 Jun 2016
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