Brock Doors & Windows Ltd. reviews (2820)

Hi Christine, thank you for posting your concern. We understand your coordinator has been in contact with you via email- she does have an appointment open for you early next week. She will be in further contact with you to correct the issue, and ensure the date works for you. We apologize for the inconvenience the faulty lock & deadbolt have caused. We guarantee your project will be handled accordingly and look forward to the updated review! Update- I do apologize if you felt I was irritated on our phone call, that is not at all how I wanted to come across to you, I was not irritated in anyway I just wanted to ensure everything was being handled for you! I also felt badly for interrupting you when you were trying to go on your break. We're glad you enjoyed the follow-up from your technician, and hope the repair is done to your liking. Let us know if you need any further assistance!

Hi there Joe! It's great to hear that after multiple quotes from other companies, you chose Brock. Although our prices were comparable for your specific job- the final finishing touches far exceeded your expectations. All projects should be completed both properly and beautifully, and we're more than happy to hear yours was. Thank you for commending both Harry and Bill for their professionalism. Thanks for the recommendation!!

Hello Len! We're so happy to hear that Nick was courteous and an overall help in restoring your door to its proper working condition. Thank you so much for the feedback!

Hi there! We greatly appreciate you commending Eugene and Diane for their exceptional work with your project. We're so happy you love the final product, have an excellent day!

Hi J from Thornhill! It's nice to hear that you feel the quality of our windows comes at a reasonable price- and that the quality of our service comes as the cherry on top! We're glad to know that set us apart from the other companies you had dealt with, and that our salesman was able to give you that confidence to move forward and start your project. We understand the commitment it takes doing any home renovation, you need to be able to trust your contractor. Our clients are our foundation, without all of you we couldn't be the company that we are. We'd like to thank you for helping us in our progressive growth as a business! We value you, and appreciate your time reviewing your experience with us.

Hi Lana! Thanks for taking advantage of our Free Triple Glass Upgrade promotion, we hope you like the energy efficiency this upgrade provides! It's great to hear that our Sales Representative was able to come by the next day and speak to you more about the appropriate style of windows that would best suit your home and budget. Thank you for recognizing Riza for his excellent process of installation!

Hello, it is unfortunate to hear of the experience you felt you had. Situations like this (i.e. our clients being dissatisfied) do not happen often, when we do come across circumstances like these, we take them quite seriously. It is to my understanding that you came into our Brampton office quite upset and cursing. We apologize that we could not refund your deposit as your product had already been ordered, but we would be happy to reschedule and have one of our trusted installers- install your garage door. Our installers take great pride in their work, and are more than capable of completing the job successfully. Like any installer, they have all the proper necessary training to complete all jobs correctly. The installers we work with ensure they take all the precautions necessary to complete a job to our client’s satisfaction. If you would like to continue working with our company on your project, we will gladly install your garage door for you. Thank you Dan for your feedback, please get back to us if you do change your mind!

Hello! Thank you for commending Phil for the great job ensuring you understood the entire process that comes with a window and door home renovation. Also, thank you for your comments regarding Zoran and his team, providing a very efficient and clean installation. We apologize that our manufacturer did not supply a window as ordered but are very happy we could rectify the situation accordingly and have it corrected quickly and professionally for you. We greatly appreciate your feedback. Thanks again!

Hi Skip & Rosalie! We're glad everything went as planned for you. We have a commitment we stand true to; to provide our clients with the utmost excellent customer service. In every aspect from quote to install and aftercare service. Thank you for your feedback and recommending Brock!

Hi there! This is wonderful feedback. It really is great to hear that our team was able to meet all your needs and perform an excellent installation for you and your family. Thank you for commending both John and his wife Beata for their exceptionally organized and neat work they performed on your home. We're so glad you weren't disappointed, we would be more than happy to work with you again. Thank you so much!