Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Sep 2019

    Sliding door installed in our bungalow

    We contacted Brock Windows for a quote and we were drawn to the quality in the products used and the Northern Comfort warranty. The safety features and durability were perfect for our young family. We were contacted earlier than the commited date, and the workers arrived on time and performed a quality job and even managed a wasp nest right above the job for us. We were very impressed and the space was left clean and the patio door is the quality we had hoped.

    Answer from pro:

    Hi there, Lucky_Shamrock32! Thank you for your feedback. We're very happy to hear of your contentment with the North Star Windows & Doors warranty, as well as the safety features and overall durability of the product. We're happy to hear it turned out exactly as you hoped, and more so. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 6 Sep 2019
  • Review from Miranda Travis
    Rating: 5 out of 5
    Review left on 6 Sep 2019

    Amazing transformation

    We had our 2 large picture windows done and bathroom and our patio door. The bedrooms are quieter and patio door opens and closes like a dream. The installers were polite, effiecient and clean. I was very happy with the results.

    Answer from pro:

    Hi, Miranda! Thank you for your feedback on our HomeStars profile. We appreciate you entrusting us with your home renovation project, and are delighted to hear of your overall satisfaction with the results and functionality of the product installed. We hope to have the pleasure of working with you again. All the best, Brock Doors & Windows Ltd.

    Reply created 6 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Sep 2019

    5 windows

    This is the second time we used Brian our sales rep and Brock Windows. Totally satisfied from quite to finished produce. Communication was top notch. Installers were on time efficient, and clean up was amazing. Love my Brock Windows. Will be calling again next year.

    Answer from pro:

    Jeannie, thank you for choosing & entrusting us for both of your recent replacement projects. We appreciate this feedback very much, and are pleased to have provided such exceptional service. We look forward to the possibility of working with you again in the near future! Kindest regards, Brock Doors & Windows Ltd.

    Reply created 5 Sep 2019
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 4 Sep 2019

    5 Windows Installed

    We had 5 windows installed by Brock Windows and Doors of Barrie. The service rep was great, answered all our questions. When we went to the showroom, we compared other companies we visited, and they had what we wanted and we could see the quality of the window and how it would look when done. The installers were quick, clean, and showed us the work when they were done. We had an issue with one of the outside caps and they were here within two weeks to fix it. Great company - love the windows!

    Answer from pro:

    Hi, Joan & Bob! Thank you for entrusting us with your recent five window replacement project. We're pleased to hear of your satisfaction with our Innisfil showroom location, and that you were able to clearly see the quality and functionality of the products you were interested in. We apologize for any inconveniences surrounding your service appointment, but are happy to hear of your contentment and understanding with the process. Thank you again for your honest remarks. All the best, Brock Doors & Windows Ltd.

    Reply created 5 Sep 2019
  • Review from Raven Hnatiuk
    Rating: 5 out of 5
    Review left on 3 Sep 2019

    New doors

    This is the 3rd time we have used Brock and I highly recommend them, they are professional and efficient. Still planning on using them next year for the next project.

    Answer from pro:

    Hi, Raven! Thank you for being such a loyal customer of ours over the years. We appreciate this feedback dearly, and are delighted to hear that everything went exceptionally well and that you're already planning your next renovation! We absolutely look forward to joining you again. Kind regards, Brock Doors & Windows Ltd.

    Reply created 5 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2019

    Amazing Experience

    We had two windows installed in our home. The Brock team was professional and friendly from start to finish. Communication was excellent. The sales agent explained everything to us and made suggestions as to what type of windows we needed or would look best in the room. He was spot on. The install team showed up on time and went through everything with us. They completed the install at the time they said they would be finished. The members of the time were very polite and very tidy with their work. We would certainly use Brock again.

    Answer from pro:

    Hi, Jennifer! Thank you so much for the excellent feedback. We're absolutely delighted to hear of your contentment with the project in a whole. We appreciate your recommendation immensely, and look forward to joining you again! Kind regards, Brock Doors & Windows Ltd.

    Reply created 5 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2019

    Brick window replacement

    Very happy with the product.Excellent sales rep Dora.Did not feel pressured. Dora has been very helpful. Installation crew did a fantastic job. Courteous and punctual. Showed up when they said they would. Very professional

    Answer from pro:

    Hi, Dman! We're so happy to hear of your contentment with your recent window replacement project. We will extending this feedback onto Dora, your Sales Representative, as we know she'll appreciate it immensely. We appreciate your feedback, and hope to have the opportunity to work with you again! Kind regards, Brock Doors & Windows Ltd.

    Reply created 5 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2019

    Window Installation

    We met with Bill twice before deciding to go ahead with the installation. He was great at explaining everything and responded promptly to phone calls and text messages. We were told it would take 6-8 weeks for the windows to be made, but it only took 5 weeks. The installers were quick. They got the job done, but did not do a great job at cleaning up. I have a few more windows to replace next year and would definitely use a rock again.

    Answer from pro:

    Hi, Renee! Thank you for contributing this feedback on our HomeStars profile. We're happy to hear of your satisfaction with the timeline given for your projects commencement. We will be sure to let the team know of your disappointment with the effort put into clean up. We pride ourselves on meticulousness, and leaving your home in better condition than we arrived, so we surely are disappointed to hear that we did not live up to our own standards. We do look forward to the opportunity to work with you again, and appreciate your honest remarks. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 5 Sep 2019
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 29 Aug 2019

    Install two sets of patio doors.

    Father and son team arrived as planned and quickly and efficiently removed the old doors and installed the new ones. They used tarps to protect our floors and left the job sight clean and tidy. We were very pleased with the workmanship.

    Answer from pro:

    Hi there, Thank you for contributing this 10-star feedback! We're grateful for your kind words, and are pleased to hear of your satisfaction with your appointed installation team. Kind regards, Brock Doors & Windows Ltd.

    Reply created 5 Sep 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2019

    Window replacements

    this is the 2nd time we had Brock Windows installed in our house, they are a 5 STAR Window company and know and understand the customer needs. Sales do not oversell, they educate you in what is the best choice for your home. Easy to work with and highly recommend.

    Answer from pro:

    Hi, Carlo! Thank you for entrusting us with your home renovation projects time and time again. We appreciate both your business and feedback immensely, and hope to have the privilege of working alongside you again. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 30 Aug 2019
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