Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from John Floyd
    Rating: 4 out of 5
    Review left on 10 Dec 2018

    Great installers

    Only part im not satisfied with is theres a window trim on back order and issues with shutter sticking on patio door. Been over a week and i am waiting to hear back on the issues. Installers were awesome!

    Answer from pro:

    Hi, John! Please do not hesitate to connect with our Reputation Manager, Steavi Potter, at 1-800-449-3808 ext. 208, or by email at spotter@brockwindows.com if you have any questions or concerns. She would be more than happy to assist in rectification. We are happy however to hear of your satisfaction with your Installation Team. All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 8 Dec 2018

    windows for home

    This is the second time, with Brock windows. Both time there were delays in installation dates or something else. Hard to get through to managers. While the product is pricer, it's good. Also, the salesman Scott was great in his recommendations. He took time with us, appreciated. Some did follow up after the installation, no compensation offered.

    Answer from pro:

    Hi there, Thank you for your honest & constructive feedback. Our team truly appreciates it, as it helps us to improve on our services going into the future. If you do have any questions or concerns, please do not hesitate to connect with our Customer Relations Manager, Natalie Wynter, at 1-800-449-3808 ext. 1106 or by email at nwynter@brockwindows.com. All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    Excellent Service for window installation

    Our installers Stefan and Jorge were friendly and courteous from the moment they walked into our home. They left all the rooms and areas clean and tidy after the installation. They did an excellent job. John and Arthur took their time out to come and see how things went today with the installation. Our rep Arthur was very helpful when we had to choose the windows. Well done Brock windows for an excellent team.

    Answer from pro:

    Hi, Jay! Thank you for reviewing your recent experience with Stefan & his team. We're happy to hear that everything went exceptionally from the very beginning through until completion. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from Arnold Prasad
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    Very impressed at quality, service and price.

    Really a 4.8 stars if I could. Very impressed with Brock's professionalism, quality of product, installation and price. I'm always skeptical when dealing with contractors in general but I must say Brock exceeded expectations. From the sales to installation they were very professional and the price for the entry door I had replaced was 15-25% cheaper to similar companies. I like the fact that they are a one stop shop for sales, manufacturing and installation. The only thing keeping me from a five-star is the clean-up. It was good but not perfect. They are aware of it and have addressed it. That said I would highly recommend them and use them on future projects.

    Answer from pro:

    Arnold, Thank you for your 9 star review. We're very appreciative of your honest & constructive feedback, as it helps our team immensely in the long-haul. We would like to apologize if the clean up was subpar, as we do pride ourselves on our ability to leave your home in better condition than we began with, and for that we're very sorry. We are happy that everything has been addressed by our team, and would like to thank you again for your feedback. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from Lorna Dikken
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    Window replacement

    Had seven windows replaced on November 30, 2018. More than pleased with the entire installation. Crew arrived on time, drop sheets placed throughout house, friendly installers, very informative as work was being done. Cleanup was to our satisfaction, the new windows are amazing. I will highly recommend Brock to anyone looking for an exceptional job.

    Answer from pro:

    Lorna, Thank you for your 10 star review! We're very happy to hear of your overall satisfaction, and that you would recommend our services. All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Dec 2018

    Windows replacement

    High quality of windows. Good installation team. The bay window is a little bit of chanllenge for them, but all other windows are perfect. I would recommend Brock to other people for windows replacement.

    Answer from pro:

    Emily, thank you for you 9 star review. We're very appreciative of your honest feedback, and would like to apologize for any inconveniences experienced in regards to your bay window. We're happy to hear that your Installation Team ensured everything was installed to your satisfaction in the end. Thank you for your recommendation! All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from Brian Volkmann
    Rating: 4 out of 5
    Review left on 7 Dec 2018

    Brock Delivered

    We replaced our patio door and are enjoying the new door. It is exactly what we needed and wanted. Installation was quick and painless. There was a delay in delivery but our sales rep Alan was on top of this. He kept us informed and in the loop. Overall we are extremely satisfied with the quality of the product that Brock sold.

    Answer from pro:

    Brian, thank you for your honest & constructive feedback! It is always appreciated by our team. We're happy that overall, you had a great experience. We would like to apologize for any delays experienced, and are pleased to hear that Alan made sure everything was taken care of for you. All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from annette
    Rating: 1 out of 5
    Review left on 7 Dec 2018

    Too big to care about customer service

    Used them in 2015 when their service was excellent. Sad to see that as their repeat customer who spent a lot with them, they’ve now become too big to care about the needs of their customers. Utterly disappointed with their poor planning which resulted in me booking with them in July and the job getting finished in extreme cold yesterday, December 6. The windows themselves were expertly installed. But would you pay regular price for an installation that took place in winter?!

    Answer from pro:

    Annette, We're sorry to hear of your disappointment with the length of time it had taken for your project to begin, this unfortunately was a result of the Government Initiative that greatly affected all participating Window & Door companies and caused delays in manufacturing. We understand the inconvenience of opening your home up to the elements during the winter months, but we can assure you this in no way impacts the project in a whole. Hundreds of our clients undergo installation during the colder season by choice, and we'd like to apologize for the inconvenience this has caused as you did not wish to go through with a project in December. We have advised Upper Management, and your Project Coordinator of your review. If you have any questions, please feel free to contact our Customer Relations Manager, Natalie Wynter at 1-800-449-3808 ext 1106 or by email at nwynter@brockwindows.com. Regards, Brock Doors & Windows Ltd.

    Reply created 11 Dec 2018
  • Review from Tracey M
    Rating: 5 out of 5
    Review left on 6 Dec 2018

    windows

    Brock Windows was a very pleasant experience for us. From our first consultation with Justin, to the completion and installation, Brock was courteous, professional. The installers were friendly, fast, and their clean up was exceptional. We are very happy with the service we received from Brock Windows from start to finish.

    Answer from pro:

    Tracey, thank you for your lovely feedback regarding the services you recently received by our company. We will be sure to pass this along to Justin, and the Installation Team appointed to your project. All the best, Brock Doors and Windows Ltd.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2018

    Kitchen patio door

    We recently (last couple of years ) repaced our entire home with new windows, leaving only the patio doors. Brock windows kindly came out and gave us a very rereasonable quote. The work for 1 patio door was done with the same level of workmanship and quality as the first job for the entire house. Very pleased.

    Answer from pro:

    DP, thank you for your 10 star review! We're very happy to hear of your contentment with your recent replacement of your patio door and your past project when replacing all of your windows. Your loyalty to our company is beyond appreciated. Thank you again, All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
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