Brock Doors & Windows Ltd.

Rating: 4.6 out of 5

Brock Doors & Windows Ltd. reviews (2820)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2018

    12 New Windows + Patio Door

    Overall, our experience with Brock Doors & Windows was excellent, and we are very happy with our 12 new windows + patio door. We had a little concern arise when our installation date was changed the day before our scheduled installation; however, Adriana quickly rectified and managed to get our job rebooked within the week. The installers were an amazing crew - Gino, Kirk and Adam - professional, knowledgeable and friendly. On the installation day, I also received a call from Brock to make sure everything was going smoothly and to our satisfaction. I would highly recommend Brock Doors & Windows.

    Answer from pro:

    Lesley, Thank you for you 10 star feedback, and for choosing Brock Doors & Windows for your 12 window and patio door replacement project. We're pleased to hear that although there was an initial concern with your installation date, that your Project Coordinator was able to quickly rectify it alongside yourself. We will be sure to pass your feedback onto Gino, Kirk & Adam, as we know they'll be very pleased to hear. Thank you for your recommendation! Kindest regards, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 3 out of 5
    Review left on 28 Nov 2018

    Windows

    Very pleased with the windows they make the rooms warmer. The installers were very friendly and polite, however, the cauking job was uneven and they left finger prints for us to clean. In their defence the day was very cold and it snowed heavily while they did the garage. Not a good day to install windows.

    Answer from pro:

    Hi there, We're very happy to hear of your overall satisfaction with your recent window replacement project. It is wonderful that you've already noticed how your new windows have effected the temperature in the rooms within your home, we know it will help to significantly lower your monthly energy bills for many, many years to come! We would like to apologize if your windows were left with fingerprints or any deficiencies, as our teams have all been trained to conduct a thorough cleaning job following installation regardless of the outside temperatures. If you do have any further concerns, we do advise you to reach out to our Customer Relations Manager, Natalie Wynter, at 1-800-449-3808 ext 1106 or by email at nwynter@brockwindows.com. Kind regards, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 0 out of 5
    Review left on 27 Nov 2018

    unfortunate experience lead to refund of deposit

    Initially I had a good visit for in home estimate. I went down hill after that. After confirming my order and providing my deposit of over $2k, I waited 4 months before I reached out to check in on what was going on. I had to follow up 3x before getting my official measurement in home meeting. After that I didn't hear anything for weeks. Expecting install for October I had to call again to find out, still no response. Finally I got in touch with my initial representative only to find out they were having issues internally with my project. Another month went by, I continued to have to chase until I finally asked for my $ back! no window not a positive experience with this company. Nobody seemed to know what was going on!

    Answer from pro:

    Hello, We would like to extend an apology for the inconveniences you've experienced. We would like to discuss your review with you further, but due to your review being posted privately, we cannot verify who you are. Please feel free to connect with Natalie Wynter, our Customer Relations Manager, at 1-800-449-3808 ext 1106 or by email at nwynter@brockwindows.com. Regards, Brock Doors & Windows Ltd.

    Reply created 11 Dec 2018
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 26 Nov 2018

    doors and windows

    Stefan, Ben and Jorge were very professional, knew exactly what they were doing and worked well as a team. They answered our questions and explained the workings of the products to us. Left our home clean.

    Answer from pro:

    Hello, Thank you for your 10 star review! We're very pleased to hear of your satisfaction with your appointed installation team under Stefan. We're happy to hear that they answered any and all questions you had during your installation. All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2018

    New storm/screen door.

    My experience with Brock Doors and Windows was quite positive. The salesman was informative and friendly and about a week later, measurements were taken as promised. My only concern was that it took almost four months ( July 19 to November 16) to install the door and that I had to call twice to set up a date for installation because no-one called back after the initial contact. Regardless, the overall experience was great. The door is perfect and the installer was more than capable and very friendly. I would certainly recommend your company and I have no hesitation in calling again. Well done, Brock! Kevin O'Connor

    Answer from pro:

    Hi there, Mr. O'Connor! Thank you for reviewing your recent experience with us on HomeStars. We're very appreciative of your feedback, and are happy to hear that everything with your project went seamlessly upon installation. We would however like to apologize for any delays experienced throughout your project, and gaps within the overall communication. It is always in our best interest to communicate effectively with our clients from beginning to end, and it is evident that we did not do that efficiently and for that we're sincerely sorry. Your recommendation is greatly appreciated, and we do hope to have the opportunity to work with you again on any future projects. Regards, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from Raffaele Marchione
    Rating: 5 out of 5
    Review left on 24 Nov 2018

    New Patio Doors and Thermal windows

    Best price, great Service, steady communication and an installation team (Corey and Ziggy) were second to none! Thanks for the great work, effort and the turnaround time you provided for me!

    Answer from pro:

    Hi there, Raffaele! Thank you for your 10 star feedback - we're very happy to hear of your contentment with your recent window and patio door replacement project. All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 24 Nov 2018

    new patio door

    So far I am pleased with my new patio door. It seems to be more energy efficient than my last one. The price was comparable to other companies. The installers used drop cloths which I appreciated.

    Answer from pro:

    CD, Thank you for entrusting Brock Windows with your recent patio door replacement project, we can assure you that your new patio door is energy efficient and that you will see the difference on your monthly energy bills. We're very happy to hear of your contentment, and would like to thank you again for your feedback. Kindest regards, Brock Doors and Windows Ltd.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2018

    Bay window

    I am very satisfied with their work. From the sale person to the coordinator & the installer. They are very professional, courteous & offer their services if needed if you have any problem. The quotation was done in details. The installers are miticuolos in their work & clean the premises after the work was done.

    Answer from pro:

    Purita, thank you for your review. We're very happy to hear of your overall satisfaction with your project. We do hope to have the opportunity to work with you again. Regards, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2018

    A Pleasant Window Install

    A first time pleasant renovation has prompted me to write my first review. We need to replace 10 rotting windows unit in our house in Unionville. The Ontario GreenON rebate was also an incentive. After talking to friends, doing research, getting quotes from contractors, we decided to enlist Brock windows for the job. The North Star windows are top quality. The Brock windows team is what made this experience pleasant and bearable rather than stressful and hair- pulling as with previous renos. Phillip, from the Scarborough branch, helps with the window selection and was honest about the whole process. The price for the windows and installation was good. The window measurer came on time. The scheduler accommodated to my schedule and tells us how to prepare for the installation. The installation crew laid down carpet and floor protecting mats. They installed the 10 window units, cleaned up all the mess and left midafternoon. All the windows fit perfectly. The trim material and workmanship was excellent. There was even an after service call just to check if there was any issues. Tashi from head office help me with the Ontario Green claim. I would use Brock Windows to replace the rest of the windows in the future. What a great team of people.

    Answer from pro:

    Hi there, Mr. Wong! What a lovely review. Thank you for your 10/10 feedback! It is wonderful to hear that everything from start to completion went seamlessly, and that Philip, Tasha & your appointed Installation Crew provided top of the line service all around. We do hope to have the opportunity to work with you again on your next window and/or door replacement project. All the best, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
  • Review from Customer of Brock Doors & Windows Ltd.
    Rating: 5 out of 5
    Review left on 22 Nov 2018

    Garden doors, Patio door and Front door

    We had 3 doors replaced in our home and love them! The process with Brock Windows has been a good experience, our salesman answered our question and was very helpful. Unfortunately I had to contact Brock windows to find out when they would be coming to install as it was months and hadn’t heard from them. Our installers were efficient and out in a timely manor, but the cleanup could have been better. They did use drop cloths but the floor was crusty with mud and the vacuuming job was not the best. They left behind wood and some cleanup outside as well. The caulking job outside is a little messy and on our siding but overall the job itself looks great!

    Answer from pro:

    Hello, Thank you for choosing Brock Windows for your three door replacement project. We're very happy to hear that your overall experience was good, and that your Sales Representative was consistent in answering all of your questions. We would like to apologize for any inconveniences experienced as a result of delays and issues with the final clean up of your home. We do pride ourselves on the precautions we take to ensure your home is left in better condition than when we began, so we're sincerely sorry that the tidy up was not up to par. Thank you for your honest & constructive feedback. We greatly appreciate it. Kindest regards, Brock Doors & Windows Ltd.

    Reply created 28 Dec 2018
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