Belyea Bros Limited reviews (628)

Hello, Thank you for taking the time to write this review. Our team greatly appreciates it !

The deep cold (-21˚C before wind chill on Friday Jan 5) created many frustrating situations for clients and unfortunately Mr. Chu’s rental property was one of these instances. We were called out for a “no heat” boiler and Mr. Chu was obviously anxious because of his tenants. When our technician, Deo, arrived he quickly determined that there was no gas to the boiler and explained to Mr. Chu that it was likely the meter had frozen in the extreme cold and that he would have to call Enbridge out. Deo also explained to Mr. Chu that because he had a natural draft boiler that requires an annual Carbon Monoxide (CO) test, Enbridge would likely issue a “Red A-tag” (and shut down the boiler) once they restored gas to the property because the unit had not been maintained or tested since 2013. Deo also noted the pressure relief valve had been leaking all over the floor, so he gave Mr. Chu pricing for maintenance, a CO test and replacing the PRV. Because there was no gas to the unit, Deo could not perform the maintenance or CO test at that time. He instructed Mr. Chu to call Enbridge and to call us back once gas had been restored. When Mr. Chu called us back in the late afternoon, all technicians were on other emergency calls and Mr. Chu was offered emergency service at after-hours rates that night or on Saturday and he declined. This situation is an important example to landlords for why annual maintenance is so crucial. If the boiler had a current CO tag for the winter of 2017-2018 then Enbridge would simply have turned the boiler back on once they were able to restore gas to the property and the immediate issue would have been resolved.

Mr. O had emailed Lorraine in our service department on Dec 4, 2017 confirming an appointment for Friday Decmber 8th, 2017 because Enbridge had tagged his mother's water heater. He was quoted a diagnostic charge of $130 + HST and told that repair charges would be quoted on site. Our service technician contacted Mrs. O on December 8th to confirm his arrival time. Our technician confirmed the Enbridge Red Tags Mr. O had emailed us and inspected the tank (this is the $130+HST diagnostic charge). He quoted Hilde $275 plus HST to make the repair and she initialed his paperwork to proceed. Our technician completed the work and told Mrs.O that he would take the Enbridge tags back to our office for processing. She signed his paperwork and provided a credit card number. We had no indication from Mr O that he wished to be quoted the repair charge rather than dealing directly with his mother. Mrs.O gave no indication that she wanted to check the charge with her son, and gave no indication of being incompetent to make the repair decision or instruct our technician to proceed. Our pricing system is not based on time and material so, as our Service manager explained to Mr. O, the repair charge of $275 + HST breaks down as approximately $137.50 made up of the price of picking up the necessary parts and materials, installing the materials, and our warranty coverage; $110 goes toward our overhead which includes the service department staff in the office, fleet management, 24 / 7 after-hours call centre, accounting, insurance, licensing, technical training, and administrative processing (for example, the process of submitting the Red Tag to Enbridge to be cleared); the final $27.50 is our profit. The HST, of course belongs to the government. The diagnostic charge breaks down in approximately the same way. Mr. O seems fixed on how much he has found material for online and how long he is guessing our technician was on site which unfortunately does not reflect the full cycle of the start-to-finish service process that our service manager has described to him. I apologize if Mr. O feels we were not clear with him about how we charge. We are careful to explain our charges with every call, but perhaps he misunderstood. Similarly, if he had instructed us to contact him for repair approval we gladly would have done so. Neither he, nor his mother gave any indication this was necessary or desired. As a gesture of good faith, we would happily provide Mrs.O with a 50% discount of a future furnace maintenance in 2018. Our current price for this is $164+HST.

Thank you Mark for the great comment. Wilson and Daryl will appreciate the review. Thank you from the whole team at Belyea Bros !

Thank you for the great review. I'm very happy to read we were there to assistance you on the coldest day and get you heat very quickly ! From the Belyea Team, enjoy the new system and warmth :)

Thank you Deb for the review ! We really appreciate.

Thank you Les for the review.I'm happy to read how professional we were throughout the process. Thanks again from all of us at Belyea Bros Limited.

Thank you for the great review on Zahid.

Tim, Thank you very much for the great review on David F, Paul A. and Mark. They will be very happy to read this. I know you will enjoy the Veissmann combi boiler. It's a fantastic product. We would love to see in a few months how much you saved this winter on our heating bill. Thanks again for choosing Belyea Bros Limited for your heating and cooling needs.

Hello Erika, We really love the comment about being "true professionals". We train very hard to excel on product and technician skill sets. Thanks again from all of us at Belyea Bros Limited