Drain Rescue Plumbers

Rating: 4.5 out of 5

Drain Rescue Plumbers reviews (769)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 May 2011

    Kitchen Faucet

    After installing a new kitchen counter I wanted the new faucet installed. I called Drain Rescue Plumbers to come and give me a quote. A plumber by the name of Gord came to my home. The first question he had asked me when I told him I had installed a new counter top was when I had it installed. When I had told him that it was installed today, he advised me that it should sit for 48 hours before installing the new faucet in. He explained to me that it needed to sit that long in order not to shift. He then called his office and arranged another appointment to come to my home when it was convenient for me. Thanks to Drain Rescue my new counter was not damaged and saved me a lot of money.

    Answer from pro:

    Thanks Evis, we wanted to thank you for taking the time to share your experience with our company. It is rewarding to us knowing our customers are completely satisfied with the work that was done. We look forward to servicing all your drain and plumbing needs in the future. Thank you for making Drain Rescue your drain and plumbing company.

    Reply created 26 May 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 May 2011

    Sewer Line replacement and Weeping Tile/Waterproofing

    Very fast, professional and experienced team from the people working on the house all the way to head office. This was a big item for a small house and the work was carried out promptly with a minimum of discomfort. At the end of the work, the clean-up was so professional that it looked better than before the construction began. I would highly recommend this company. They may not be the lowest in price, but they guarantee results, are polite, respectful and friendly, and they show up on time ready to work. Clearly, they represent the professionl's professional.

    Answer from pro:

    Thank you for your review Robert. We will be sure to pass on to the office staff and crew of your praise for them. It was our pleasure to service your drain needs.

    Reply created 12 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 May 2011

    Sewer back up; replacement of main sewer line and replacment of lead water line

    We discovered a small sewer back up in the basement. We called around for various quotes and some people attended and others did not. Dwyane was at our house within an hour of our call and completely inspected the line and conducted locates to show me where all the root penentration was. He was very helpful in explaining the various options and giving his own reasoned recommendations. Within a day or two, Dwayne had a crew on site who worked diligently for 2 1/2 days and removed the old sewer line and lead water pipe and installed new lines with 25 year warranties. The work consisted of having to hand dig two 11 foot holes into the ground and tunnel underneath the landscaping. At the completion of the project, the crew cleaned up both the inside of my basement and the garden to the state that it was in before the work. Drain Rescue did the job they said that they would do, at the price they quoted and on time. I would recommend Dwayne and his crew to anyone.

    Answer from pro:

    Thanks David for the great review. We will be sure to let Dwayne and his crew know of your praise. It was our pleasure to service your drain needs.

    Reply created 6 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2011

    Leaking Pipe

    I was in a pinch as I was moving a found a leak in a pipe in my basement. I called Drain Rescue and Explained the situation to their customer service. As I had a set time I needed to be out of the house they booked an appointment for me. Terry came to my home fixed the problem with time to spare for me to be out of the house. Great job. Carol

    Answer from pro:

    Thank you for your kind words Carol. We will be sure to pass on your praise to Terry. It was our pleasure to service your plumbing needs.

    Reply created 12 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 May 2011

    Basement drain was overflowing

    I had Drain Rescue come out because my basement was overflowing. They sent out Dwayne. He was very knowledgeable and helpful. He came out quickly and got right to work. He found tree roots in our drain. We ended up doing an excavation and replacing the whole drain line. Dwayne had a crew out bright and early the next day to get started on the job. Both Dwayne and the crew were unbelievable! I really felt like they would have treated their own home with such respect.

    Answer from pro:

    Thank you for your kinds words. We will make sure that Dwayne knows of your praise for both him and our company.

    Reply created 2 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2011

    Toilet and Shower

    My husband and I had our basement toilet and shower backed up. I called Drain Rescue. The technician that was at our home was very professional, courteous and completely thorough. Definitely a two thumbs up experience. Beverly

    Answer from pro:

    Thanks Beverly for your kinds words. It was a pleasure to service your plumbing and drain needs.

    Reply created 2 May 2011
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 26 Apr 2011

    Clogged drain

    This company has sent a person to fix my clogged drain. He put his camera first and then snake and after 1 hour try he said issue can not be fixed and he marked a place on my driveway and suggested through his written report that we should excavate that place for the cost of $2500. So I said I will get back to you by tomorrow. I called another company and they came over and fixed my issue they showed me with their camera that nothing is wrong in that place that they wanted to dig and charge me $2500. One of the worst experience that I ever had with a contractor I tried to call a manager , left 2 messages with no respond, will take the matter to small claims court

    Answer from pro:

    After snaking over 100 feet, the blockage was found to be on the city’s property. I had recommended to the customer to call the city first. We recommend this to prevent our equipment becoming stuck in the larger city drains. I explained to the customer that the camera would not pass the 68 foot mark which is the city property line. I further explained to the customer that the city may require an outside clean out be installed. If this was required, we could install one at 9 feet deep in the driveway at a cost of $2500.00 + hst including the fee of the service call. We at Drain Rescue take the time to explain to our customer’s exactly what we have found and the best solution to their problem. When we leave an estimate we also let the customer know that any further questions that they may have regarding it, to feel free to call us anytime to further explain to them what they don’t understand.

    Reply created 2 May 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2011

    Plumbing repairs

    Drain Rescue always does a great job when I call them. The plumber who did the repairs this time, was pleasant, friendly, informative and informed, went over the available options, was patient and polite and answered all my questions. I would recommend them for your plumbing needs if you want the job done well and right. Simar, Milton

    Answer from pro:

    Thank you Simar for your kind words.

    Reply created 26 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2011

    Leaking Faucets

    We had Wayne from Drain Rescue at our home and he was able to fix our faucets thet have been leaking for weeks now. Finally someone who was fast, efficient and also a very friendly gentelman. Ken and Anne, Mississauga

    Answer from pro:

    Thank you Ken and Anne for your kind words about our plumber Wayne. It was our pleasure to service your plumbing needs.

    Reply created 26 Apr 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2011

    Leak in the basement

    We had a slow leak in my basement and the technicians on the job did a great of fixing the problem, and then cleaning up. We were very impressed throughout the process, and then very relieved when we saw how tidy they left the area. Drain Rescue is very reliable and I would recommend their services for any plumbing problems to anyone else. Steve, Richmond Hill

    Answer from pro:

    Thanks Steve for your kinds words.

    Reply created 26 Apr 2011
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