Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2009

    Blocked kitchen drain

    The service was great. An estimate was provided in advance, the call centre staff were well organized and courteous; two phone calls were made to me to confirm the time of the appointment since I had a way to travel from work to meet the technician; there was no financial penalty for working in the early evening; the technician protected and kept the kitchen clean during the work; he gave good advice and restricted his comments to matters about which he had knowledge; important details of discussion were put in writing. To top it off, the source of the blocked drain ended up being some roots which extended the job longer than expected. And again no penalty and the technician was not bitter! The snake got clogged with the roots and I expected profanities and a financial penalty - didn't happen. In my 56 years, this is my first positive story about plumbers or plumbing technicians.

    Answer from pro:

    **Thanks Wally**We are grateful for your kind words and are glad to know that we assisted in turning your plumbing problem into a positive experience. We look forward to being your plumbing and drain service provider in the future.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Nov 2009

    Bathroom Shower Tap Leak

    I've had good experiences with the plumbers from Drainworks in the several times I've had them come to my house for a repair. They tell you exactly what to expect in terms of price and what the job or work consists of. They do their work efficiently and thoroughly. I would definitely reccommend them.

    Answer from pro:

    **Thanks Randi**It was a pleasure reading your review and we’re glad to know that all your experiences with DrainWorks have been good. Thank you in advance for any referrals you make on our behalf and thank you for choosing DrainWorks.

    Reply created 27 Nov 2009
  • Review from Angela Ho
    Rating: 5 out of 5
    Review left on 19 Nov 2009

    Bathroom plumbing repair

    Drainworks' service has always been excellent. This was our 3rd service call (all unrelated). I made an appointment the day before. 30 minutes prior to the appointment they called to give me notice. Armando was very courteous; the job (video inspection) was efficiently done. I do like the fact that the price is quoted up front -- when you call for the appointment. That way there is no surprise halfway through the job. Definitely would call on them again.

    Answer from pro:

    **Thanks Sally**We appreciate your review and thank you for taking the time to write these excellent words. We definitely look forward to being your plumbing and drain service provider in the future.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2009

    replacing shut off valves in kitchen

    Jeff was courteous, showed up on time, identified the problem quickly, wore those cool disposable covers on his shoes. He gave me the quote and explained everything to me. After our discussion he got right to work and completed the task efficiently and quickly. he is an excellent representative of Drainworks. I wouold recommend them to my family and friends.

    Answer from pro:

    **Thanks Colliepup**It was a pleasure reading your review. We look forward to being your plumbing and drain service provider in the future and thank you in advance for any referrals you make on our behalf.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2009

    Sewer drain snaking

    Basement drain sewage backed up and lead to foul odor throughout the house. I contacted Drain Works at 1115am. The tech arrived at 1225pm. He was very professional, informative, not pushy(appreciated), and very clean. The price to snake the drain 70feet reasonable. I am hopeful this will solve our problem. Unfortunately no warranty without a camera inspection. All in all....highly recommendable!

    Answer from pro:

    **Thanks Mona**It was a pleasure reading your review. It’s always great to hear that our technician’s are professional and informative. We appreciate you taking the time to write this review and look forward to assisting you in the future with your plumbing or drain needs.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2009

    Removal of Garbarator Waste Disposal Unit from Sink

    We contracted Drainworks to remove a broken garbarator waste disposal unit from our kitchen sink. I found Drainworks on Homestars and they were able to accomodate me quite well with timing. The plumber was professional and did a nice clean job of removing the unit and replacing with new plumbing. A nice touch was he cleaned up all the debris (even with a wet cloth) after he was finished. I would definitely recommend drainworks again. Thanks!! JB.

    Answer from pro:

    **Thanks JB**We are grateful for your review. We look forward to being the plumbing and drain service providers that you rely on and thank you in advance for any referrals you make on our behalf.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2009

    Blockage in the kitchen sink

    The water in the kichen sink was not draining, Michael did a great job and looked for the problem carefully and did the job diligently and kept the place clean when the job is done. I am very satisfiend with his work.

    Answer from pro:

    **Thanks Hazel**We appreciate your review and thank you for taking the time to share your experience with us. It is rewarding to know that you found our services diligent and were satisfied with our work. We look forward to hearing from you in the future should you require our services.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2009

    Sewage Pipe

    For over four years we have had a smell of sewage every time we used the dishwasher or it was cold outside and windy. I called Drainworks and the team was awesome. They found the problem and were back in two days to do some major work. The were extremely clean. We spent many years with other companies trying to get to the bottom of the problem. Drainworks solved it. Thanks to Chris, Jeff and the team of plumbers to solved our stinky problem! Karen

    Answer from pro:

    **Thanks Karen**We are grateful for your review and look forward to being your plumbing and drain service provider in the future.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Nov 2009

    installation of floor drain

    In November I had a floor drain installed in my furnace room. Mike took the extra time to ensure the drain was where he thought it was…and he was right! This ensured no extra digging of trenches and kept costs to a minimum – which were reasonable because I did have more than one quote. Using drawings, he also explained to me exactly what was involved. Care was taken to keep the traffic area leading to the furnace room protected and all the work area was neatly cleaned upon completion. I also appreciated use of the camera a second time to check on the condition of all pipes involved. Excellent work! Special thanks to Mike and Eric: friendly, professional workmanship.

    Answer from pro:

    **Thanks Nora**It was a pleasure reading your review, thank you for taking the time to share your positive experience with us. It is a pleasure knowing that you were satisfied with our services. Thank you for choosing DrainWorks.

    Reply created 27 Nov 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Nov 2009

    Unplugging my drains

    I've used them twice already. They provide great service and are 24x7. Very friendly, helpful and their plumbers take the time to really explain the issues and what to look out for. I'll keep going back to them for sure

    Answer from pro:

    **Thanks Felix**We appreciate the review and look forward to being your service provider should you require our assistance again in the future.

    Reply created 27 Nov 2009
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