Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from Lucas sideris
    Rating: 5 out of 5
    Review left on 30 Apr 2024

    Replacing shower valve and unit

    Good day Must say finding this website HomeStars was a blessing. They directed me to the right company, with my issue. Drain works from start to finish was excellent! Speak to JP From the office was very kind and understanding to Chris The plumber was also Awesome, very friendly very professional in the quality of work he did. (Very Happy) Drain works gained a new client and I will recommend this company to my friends and family. Lucas

    Answer from pro:

    **Thanks Lucas** We can't thank you enough for taking the time to share your experience with DrainWorks Plumbing on HomeStars! It's always a pleasure to hear from satisfied customers like yourself, and we're thrilled to hear that your experience with us, from start to finish, addressing your shower valve replacement, was nothing short of excellent. It's our mission to provide top-notch customer service and ensure that every aspect of your plumbing needs is met with care and precision. It's wonderful to hear that DrainWorks Plumbing has gained a new client in you, and we're honored that you would recommend us to your friends and family. Your trust and confidence in our plumbing services mean everything to us. Thank you once again for choosing DrainWorks Plumbing. We look forward to hearing from you should you require plumbing or drain service in the future. 416 486-000 www.DrainWorks.com

    Reply created 2 May 2024
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 25 Apr 2024

    Consistently reliable work

    I've had DrainWorks in to my place several times for different repairs over the years (never repairs to their own work, which has been reliable). Both Chris and Armando have been fantastic to work with. Thorough, timely, friendly and informative. We will only use this company going forward.

    Answer from pro:

    **Thanks** We greatly appreciate your review and thank you for taking the time to share your experience with DrainWorks Plumbing! It's wonderful to hear that you've found our services consistently reliable and our team members to be fantastic to work with. Delivering thorough, timely, friendly, and informative service is always our goal, and we're thrilled that we've met your expectations each time. Thank you for your loyalty, and we look forward to serving you in the future should you require plumbing service or drain service again. Thanks for choosing DrainWorks Plumbing! 416 486-0000 www.DrainWorks.com

    Reply created 26 Apr 2024
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 17 Apr 2024

    Basement & Front Yard Excavation and Sewer/Copper Replacement

    Thank you to Lou, Stefan and their team for your quick response and meticulous work. At our 70 year old home, what started as a kitchen sink that would not drain turned into a massive repair job involving 2 basement digs and a front yard excavation. Ultimately they removed the blockage, replaced the damaged sections of sewer drain under the house, and put in new sewer from our property line to the house. Since we had the front yard dug up anyway, we opted to replace the 1/2copper water supply with 3/4 to bring it up to todays standards. While the job was big, the team was amazing to work with. I called on a Saturday afternoon and the crew arrived Monday morning ready to investigate. Lou and his apprentice explained each step and provided various options. When it came time to excavate, I was pretty nervous as we had just redone our basement and they had to excavate in two areas. Stefan and his crew were incredibly careful and tidy. It was a lot, and I mean a lot, of mud and clay, but you wouldnt believe the meticulous job they did in protecting our furniture, carpet, etc. At the end, everything was back as it was leaving me with only some minor flooring repair and paint touch ups to do. Same with the yard, they went to great pains to avoid damaging our landscaping and to keep the mess to a minimum, which I greatly appreciated. In a month theyll return to tamp down the remaining clay and add some topsoil so I can sod. Weve worked with Lou and Chris from Drain Works before for various indoor plumbing jobs, so I knew theyd be great again for this job. Excellent customer service (thanks J-P) amazing work, incredible attention and care for property. I wouldnt hesitate to recommend to anyone for plumbing jobs big or small.

    Answer from pro:

    Thank you for sharing your detailed feedback about your recent experience with DrainWorks Plumbing! We're thrilled to hear that Lou, Stefan, and our team were able to provide you with quick response times and meticulous work, ensuring your 70-year-old home received the attention it deserved. It's wonderful to know that despite the magnitude of the repair job, our team successfully addressed the issues with your kitchen sink and sewer drain, including the replacement of damaged sections and upgrading your water supply to modern standards. We pride ourselves on offering comprehensive solutions tailored to our customers' needs. We're delighted that you found our team amazing to work with and appreciated their transparency and professionalism throughout the process. Protecting your home and property is paramount to us, and we're pleased that our crew's care and attention to detail left you with minimal disruption and cleanup. Thank you for recognizing our commitment to excellent customer service, and for trusting us with your plumbing needs once again. Your recommendation means the world to us, and we look forward to serving you for any future plumbing or drain projects, big or small. 416 486-0000 www.DrainWorks.com

    Reply created 18 Apr 2024
  • Review from Leslie Hodgson
    Rating: 5 out of 5
    Review left on 9 Apr 2024

    Amazing experience - highly recommend!

    A really great experience! From start to finish, DrainWorks impressed me. They booked an appointment for me the day I requested it and were very responsive throughout. We had a slow draining sink ever since we moved in 10 years ago and Chris went through the process to snake the drain. The situation was so bad, he ended up replacing the pipes in our wall/ceiling. Throughout it all, Chris was very professional, friendly and patient. He showed up when he said he would and did the work just as he described it. And he left no mess afterwards. An amazing experience - will definitely use DrainWorks again for my plumbing needs. Thanks a bunch!

    Answer from pro:

    **Thanks Leslie** We appreciate your review and thank you for taking the time to share your wonderful experience with DrainWorks Plumbing! We're thrilled to hear that our team was able to impress you from start to finish. It's fantastic to hear that Chris's professionalism, friendliness, and patience made a positive impression on you. We do strive to provide prompt and exceptional service while maintaining a clean and tidy work environment, so it's rewarding for us to have our efforts acknowledged by you. Thank you for entrusting DrainWorks Plumbing with your plumbing needs. We look forward to hearing from you should you require plumbing or drain assistance again in the future. 416 486-0000 www.DrainWorks.com

    Reply created 10 Apr 2024
  • Review from Kailen Wolfe
    Rating: 5 out of 5
    Review left on 18 Mar 2024

    Cracked Drain Pipe Repair

    We had a cracked drain pipe from our upstairs bathroom which had a slow, consistent leak into our kitchen. I could see where the leak was coming from based on the water damage, and upon speaking with JP, he said if I am able to open the ceiling, it would save an exploratory charge, as long as the leak was visible. High five there as it saved over $100. Chris came out to do the assessment and immediately saw the crack, pointed out our pipes (being over 90 years old) would have a chance on cracking a seam down the line. He then explained his 35+ years experience and that he isn't too worried and confident in his work and skills. You can just tell when people really know what they are doing, and he is one of them. We agreed to the quote and he cut out the cracked pipe, did a fantastic job retroing ABS to our iron pipes, was super clean and very efficient. I would 100% look to using Chris and Drain Works if anything else happens in the future.

    Answer from pro:

    **Thanks Kailen** Thank you so much for taking the time to leave such a detailed and positive review of your experience with DrainWorks Plumbing! We are thrilled to hear that JP and Chris were able to provide you with the excellent service that we strive for. Our team takes great pride in their expertise and experience, and it's wonderful to hear that Chris's 35+ years of experience instilled confidence in you. We understand the importance of cleanliness and efficiency when working in your home, and we're pleased to hear that Chris maintained a tidy work environment and completed the job to your satisfaction. Thank you for entrusting DrainWorks Plumbing with your plumbing needs. Should you encounter any future issues, please don't hesitate to reach out. We look forward to serving you again! 416 486-0000 www.DrainWorks.com

    Reply created 19 Mar 2024
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 12 Mar 2024

    Replacing drainpipe

    Had 2 drain problems. Received reasonable quotes. Work started immediately and finished within 4 hours.

    Answer from pro:

    **Thanks** It was a pleasure to read your 10 star review to learn that you were happy with our plumbing services. Thank you for taking the time to share your feedback, we really appreciate it. SO glad we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing! 416 486-0000 www.DrainWorks.com

    Reply created 12 Mar 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2024

    Toilet replacement and other services

    Chris and Drainworks have come to our rescue on multiple occasions now, Im always amazed how friendly, quick and efficient they are. Highly recommended.

    Answer from pro:

    **Thanks Fin** We appreciate your review and thank you for taking the time to share your experience on the toilet replacement service provided. It is rewarding to know that on multiple occasions you have been so happy with our plumbing services. Thank you for the high referral and for continually choosing DrainWorks Plumbing. We look forward to hearing from you should you require plumbing or drain service again in the future. 416 486-0000 www.DrainWorks.com

    Reply created 6 Mar 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2024

    Toilet Plumbing

    Called Drain Works to investigate discolouration on ceiling. They sent a plumber within 30-40mins. Chris from Drain Works provided a diagnosis and quote before starting the job. The toilet plumbing issue was fixed on the same day. His work was thorough, clean and dependable. Would highly recommend Chris to friends and colleagues.

    Answer from pro:

    **Thanks Jay** We are very grateful for your review and thank you for taking the time to share your experience regarding the ceiling leak repair. It is rewarding to know you were happy with the quick arrival and the quality of the leaking toilet repair. We value your high referral for our plumbing services. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you require plumbing or drain service again in the future. 416 486-0000 www.DrainWorks.com

    Reply created 4 Mar 2024
  • Review from C T
    Rating: 5 out of 5
    Review left on 28 Feb 2024

    Good polite service

    Chris took out our broken faucet, our old leaky water filter and broken soap dispenser. He installed our new faucet that we had bought ourselves. He listened, took a quick look, then gave us options with prices. He was up front with pricing and reasons for those prices. We decided to stick with installing what we had bought. When there was a decision to be made, he waited patiently for me to contact my husband and did other things while waiting. After we decided he agreed with the decision and I felt that I had made the best choice. Everything looks great, works well and it took about a couple hours to finish.

    Answer from pro:

    **Thanks C** We really appreciate your review regarding the kitchen faucet repair service Chris provided. Customer service is top priority and we strive to provide the best plumbing experience possible for every client, so it is very rewarding to know that you were so happy with our work. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing! 416 486-0000 www.DrainWorks.com

    Reply created 28 Feb 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2024

    Outdoor faucet and interior pipe replacement

    I needed my outdoor faucet replaced but my local, standby plumber said that he couldnt do it. After calling Drain Works, Chris Leger examined the problem, offered me the options and then repaired the damage, replaced the faucet and was scrupulous in making the opening in the basement drywall as small as it could be. He also left a detailed, illustrated outline explaining how to turn the system off in the winter. Best plumbing service I have ever had.

    Answer from pro:

    **Thanks Kathleen** It was such a pleasure to read your review and learn how happy you were with the plumbing service provided. Thank you for taking the time to share this experience here for all to see, it is much appreciated. We strive to provide the best customer service experience matched with quality workmanship; it is rewarding to have our efforts acknowledged and called out by you. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing! 416 486-0000 www.DrainWorks.com

    Reply created 17 Jan 2024
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