Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 26 Nov 2008

    Dig out and replacement of part of clay sewer pipe

    We used Drainworks to replace part of the clay pipe in our sewer line. Tree roots have been an ongoing problem in our house, necessitating the sewer line be snaked out every year or so. The company was quick and efficient. After digging a large hole and replacing the pipe, they did a good job cleaning up and making sure I approved the final result. They arrived on time, as promised, and completed the job on time.

    Answer from pro:

    **Thanks Laura** We appreciate your positive review. Thank you for taking the time to share the details from your service with DrainWorks that has made you a satisfied customer. Thanks for choosing DrainWorks.

    Reply created 26 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2008

    Toilet drain clog

    Everything was very professional and well done. When I called to book the appointment JP was very friendly and got my appointment booked for the next morning. Drainworks actually calls you 30 minutes before your appointment so you don't have to wait around. Armando was my service technician and he came in with booties even though my floor wasn't spotless. He gave me some options for dealing with the clog and remedied the issues. He also offered some additional services (wasn't pushy at all) and checked out some other drains. All in all a great experience even though I learned an expensive lesson, not to flush Q-tips down the toilet!

    Answer from pro:

    **Thanks Lori** We appreciate your review and are glad to know you had a great experience from start to finish with DrainWorks. We look forward to being your plumbing and drain service providers should you require our assistance again in the future.

    Reply created 26 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2008

    Major plumbing repair due to improper installation in new home

    Drainworks fixed a major break in our connection to the main line which should never have happened in the first place but we have the satisfaction of knowing it will never be a problem again. They are not the cheapest in town but they were very professional and communicated with the customer every step of the way.

    Answer from pro:

    **Thanks Normin** We appreciate your review and are glad you have experienced first hand the value in the service we provided. Thank you for choosing DrainWorks, we look forward to being the plumbing and drain service providers you rely on.

    Reply created 26 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2008

    Backed up toilet

    We've got an old house with a single ancient toilet that likes to get itself backed up. This is a bad situation. We've had DrainWorks handle this for us twice now. The process is simple, the price is stated up front (two quotes, one if the toilet doesn't have to be removed, a second if it does -- as always, the toilet had to be removed), the staff are prompt, skilled, with a truck full of tools and parts, and a sense of humour. These guys do a great job. We'll continue hiring them, without worries, for everything that we need done that they can do. Terry Cord, the owner/founder of DrainWorks used to do general contracting work. He did an outstanding job for us then, and he's carried those high standards of his into this business.

    Answer from pro:

    **Thanks Lynn & Bob** We are certainly grateful for the review, thank you for taking the time to write it. You are a valued customer and we look forward to providing you with the same high standards of service that you have come to expect from DrainWorks should you require our assistance again in the future.

    Reply created 26 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2008

    Severely Plugged Drain Pipe

    Awesome. From the original phone call to the meeting at the door, we knew we were dealing with professionals. They were courteous and congenial and had all the necessary equipment to do the job (very unusual based on prior service experiences we have had). They fixed the problem AND cleaned up the mess from the backup. We'd recommend them to friends and family without hesitation. This is our first testimonial and we truly believe this company is deserving of your and my business.

    Answer from pro:

    **Thanks Jean and Garry** Such a pleasure to read your review. We certainly thank you for writing this testimonial and sharing your incredible experience with others. At DrainWorks we aim to exceed your expectations, and it seems that our efforts were really appreciated. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you rely on in the future.

    Reply created 26 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2008

    Removal of old lead flange & drain and replaced with new ABS flange & pipe. Replaced antiquated leaking basement laundry faucet with new wall hung faucet

    Our 60+ year old house came equipped with an old lead flange & drain and were definately on borrowed time. Chris Leger attended our home, assessed our situation, and had an indepth conversation with Joe discussing the actual work, and provided a reasonable quote. My husband also asked Chris about our old style laundry tap we had a hard time replacing. Chris assured Joe that was also a job he could do at the same time. The day of the job, Chris was prompt, professional, wore his protective booties, and cleaned up after himself. He also completed the 2 jobs within the timelines he projected. We would not hesitate to use DrainWorks again or recommend them to friends and neighbours.

    Answer from pro:

    **Thanks Joe & Heather** We appreciate your review and are thrilled that you were satisfied with the service Chris provided. We thank you in advance for any referrals you make on our behalf. We look forward to being your plumbing and drain service providers in the future should you require our assistance again. Thanks for choosing DrainWorks.

    Reply created 26 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2008

    Kitchen Drain Plugged

    When I found out that my drain was plugged & was unable to clear it up by simply using draino & a plunger I knew I needed an expert. Drainworks came to my rescue. I would definately recommend them as they were quick, clean, efficient & proffesional.

    Answer from pro:

    **Thanks Zoe** We appreciate your review and look forward to being your choice for plumbing or drain related situations in which you require the assistance of professionals. Thanks for choosing DrainWorks.

    Reply created 19 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2008

    Water service replacement from the city installed line to the house

    This company was polite, organized and professional. All the people I dealt with from the original inquiry to the final inspection were easy to work with. They came on time, completed the job as described and cleaned up afterwards. After a two year wait with the City's contractors this company was a pleasure to work with. Many thanks for a job well done.

    Answer from pro:

    **Thanks Gail** We are grateful for your positive review. Thank you for taking the time to share your experience with others. We are certainly glad to know that you found DrainWorks a pleasure to work with. We look forward to being the company you rely on for future drain or plumbing related issues.

    Reply created 19 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2008

    Plugged Toilet

    We had unsuccessfully tried to clear the toilet ourselves. We called Drainworks and they scheduled someone to come between 12:00 til 2:00. Lou arrived at 1:00 and snaked out the trap retrieving a lollipop stick that had been thrown down the toilet by one of my darling children. Lou was quick and courteous and I would use their services again.

    Answer from pro:

    **Thanks Robert** We appreciate your review and we look forward to being your plumbing and drain service providers. Thanks for choosing DrainWorks.

    Reply created 19 Nov 2008
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2008

    Drain replacement

    Drain Works responded quickly to my call. Everyone I dealt with was friendly, efficient and very professional. They took the time to explain to me everything they were going to do. They also gave me quotes and options before they began the work. I was pleasantly surprised at how quickly they finished the work and at how clean they left my place. I also liked how they sent another employee over afterwards to inspect the work and go through everything with me.

    Answer from pro:

    **Thanks Sarah** We appreciate your review and are glad to know you were satisfied with our service. We look forward to being the plumbing and drain service providers you rely on.

    Reply created 19 Nov 2008
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