Dyson Canada Ltd. reviews (119)

I broke my vac hose SUNDAY AFTERNOON, called Dyson not expecting a person on Sunday.. THEY HAD PEOPLE ON SUNDAY !! I told them of my damaged hose, and asked "where do I bring my vacuum for service ?".. They said nothing to bring in, Dyson will cover the warranty with a brand new replacement hose COURIERED TO ME !! Besides the great product, paying more for a Dyson is worth the service and no ring-a-ma-roll to claim a Warranty.. Because of this, I bought a DC31 handheld vac as well.. My dream is to own AT ANY TIME, all 3 classes of Dyson product: large vac, hand vac, and heater fan !! They call Dyson "The iPhone/Mac of vacuums", I can see why with great design, and superb service.. I am as passionate about my Dysons as people are about their iPhones or Vitamix blenders !!

I love the vacs and it is definitely better quality than most vacuums on the market. I had a bissell and it is also a great vac, but we just use it for the basement since cleaning it out is abit messy and we don't use the basement enough to vacuum often there.

Dyson's customer service is everything mentioned in other reviews - arrogant, defensive and difficult to find. I have been without my DC35 in working order for almost 4 months, multiple calls, finally I was told to send it back (my time, my effort to find a box etc), sent it 3 weeks ago by courier still no replacement. Customer service like this combined with questionable product reliability (at least in this product line) are a terrrible combination. Too bad they don't seem to care.

Owned this vacuum for 2 months used it twice. It had such a high pitched squeal that I neeced hearing protection. Called Dyson they could even hear it over the phone. Sent it away for repair. It was the same if not worse when I got it back. Called Dyson again and had sent it away again to be replaced. New one came ... same thing. Thank goodness I was able to return it for a full refund.

Worst Vacuum I have ever owned!!!! Heavy and very awkward to use, The power head shuts off constantly. The hose kinks far too easily.and there is no on board storage for the extra tools. It also loses suction. It worked fairly well for the first few months but after two years it is an expensive piece of plastic junk. I empty the bin regularly as well as cleaning the filter. Dyson has yet to respond to my email. It is still a bad vacuum and not worth the price,

Avoid Dyson Completely Dyson DC24 and their other crappy models are nothing but a fancier piece of plastic. It's head does not have clearance to go under chairs or tables, the brush is too sensitive and stops working on its own. My wife hates it, the cleaning lady hates it and refused to use it. Overpriced, overhyped piece of Junk. The worst part is their customer service department are very arrogant and unwilling to recognize their misleading process. The worst experience ever.

this vacuum is heavy and really hard to handle around corners. It's ridiculously overprice in its market and when the cheap plastic around the canister breaks, finding a needle in a haystack might be easier than getting thru Dyson's customer service.

Bought Dyson from two Reps working in the Costco we visited before the holidays. We were assured this vacuum would out perform the competition and would be very easy to use. We have two dogs and while I do find the suction very good, it is not consistent. As soon as the canister starts to get dirt in it, the suction capacity decreases. We were not expecting the mess involved when emptying the canister or the constant need for emptying it - it is extremely frustrating. The unit is awkward on the stairs. It was built to hug the stairs (hands free) but I have found through experience that I need to keep a leg in front of the unit in case it falls. The hose does not secure properly around the unit as it should making storage of the item an issue. Overall, I am disappointed that I bought this product.

Love Dyson. I have had my vacuum now for lost two years. The suction is stellar. It truly is an amazing vacuum. I never thought I'd get so excited about a vacuum but it works so well it's hard not to love it. The suction never slows don and is always strong and powerful. It is easy to clean and empty too! They were super people to deal with and I have recommened them to many friends.

I had an old vacuum having been using for 5 years, then i decided to purchase a new one as a christmas gift for myself. Being attracted by the commericals of Dyson products, I bought a Dyson vaccum cleaner. As I recently purchased a new set of carpet, and the fluff came out unexpectedly, i used it for a trial, it was all gone after vacuuming several times. I could not believe how the dyson picked it up so effective like this, with a container full of the fluff. My carpet looks much nicer and handsomer now. The suction of the Dyson is awesome and the bagless feature is unbeatable. I found it really worths its value and i am very satisfied with the design and quality of it, i would love to recommend it to others who need to purchase a new vaccumer.