Laird & Son Heating & Air Conditioning reviews (272)

We used Laird and Son as the previous owners of our house had the furnace installed by them. I'm not sure if this was normal, but they re-scheduled our maintenance appointment 3 times after not having it written down on their work order during the first visit. The rescheduling was somewhat problematic, as there was not a lot of notice in each case. When they finally showed up, the first person to inspect the furnace, commented that the previous installer (now a former Laird and Son Employee) did a really poor job installing the furnace. I had to ask him to repair a number of issues with the ducting and poor joins. When he was done the maintenance he stated that there was a leak in the gas line and he had to get someone else in to repair the leak as he couldn't do it himself. The second person showed up and said that the fitting was old and they would have to replace it with a more recent type and left. They nicely provided me with Electric Space heaters. In the afternoon, two older service men showed up, took a look, tightened the pipe and said it was good to go. I asked why the first two guys couldn't fix the leak, they said that they didn't know - they simply tightened the valve and it was fine. This experience did not inspire confidence in their operation or the types of people that they are employing. UPDATE - Laird in Son did manage to get a hole of me, I spoke with their sales manager who did indeed offer to 'make it right'. An appointment was booked, the two technicians came by on time - as promised and plugged up the holes in the duct work around the furnace. This has led to better heat distribution and less wasted heat in the furnace room. I appreciate the fact that Laird and Son followed up and were willing to correct what needed correcting.

Laird and Sons installed a Lennox furnace for us 23 years ago. When it was time to replace the old furnace we called back Laird and Sons and had a new 95% efficient Lennox furnace and new A\C installed. The work was carried out by their own staff and not sub-contractors. The installers came on time and completed all the work in one day. The installers left the house clean and tidy. There has been and alot of improvements to furnaces in 23 years and I would recommend upgrading to the new high efficient model. In addition you can get about $1,700 back on grants. Dave from Laird was very helpful in setting up the paperwork for the refunds.I understand it takes a few months to get the refund.

The entire experience from the sales call to the installation was conducted with professionalism. The sales person (Dave) was prompt and very knowledgable. The installation team were prompt, pleasant, and curtious. The workmanship was excellent and they completed the job within the time they stated. Even the Sales person came to check on how the work was going.... Very Pleased with Laird and Son

I am really gratefull that a friend of ours recommended Laird & Son, and I also like to praise the great work of Sam (the service tech). He saved our life and discovered a major defect with our 20 year old furnace. Our boiler was producing a very high level of carbon monoxide, the venting for the boiler had also been corroded and developed a whole. Unlike the previous technician from another company whom inspecetd our boiler, Sam paid alot of attention to detail and safety. We came to the conclusion that it was best if we purchased a new boiler. Sam walked us through and explained every detail and was very humble in his approach. We like to thank Laird & Son on their great work and also like to thank Sam, our saviour.

We had our 11 year-old troublesome furnace replaced by Laird and Son with a Goodman GMV95 Furnace. Dave B. in sales was a pleasure to deal with. Laird and Son responded very quickly to our furnace installation to get the heat back on in the house. The installers Dave and Isaiah were very professional.We are very happy with both the installation and the new Goodman furnace and would recommend these guys to anyone looking for a heating/cooling contractor.

They people are amazing. They delivered and installed on time and without any fuss. The technicians were fast, clean and very polite. I would highly recommend this company to anyone.

Dave and Isiah were courteous and pleasant during the conversion of our furnace and removal of our oil tank. They cleaned up after the completion of the work and, as expected from past experience, Laird delivered as promised.

Our A/C failed last summer in the middle of a heat wave. One call to Larid & Son and salesman Dave came out. Dave was professional and curtious gave us a great quote, and the service was excellent!

From Dave in sales to Paul and Ken who installed we were very satisfied. They knew their stuff. Paul even corrected an old problem with the duct work. We would recommended them to others.

I was very impressed with professionalism and good nature of the service rep, Brian, who came to do the cleaning and tune-up! Highly recommend!! Very cost competitive too.