Phantom Screens / Ontario Screen Systems Inc.

Rating: 4.8 out of 5

Phantom Screens / Ontario Screen Systems Inc. reviews (303)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 31 May 2024

    install phantom door

    I am commenting on the customer service and work ethics of this company. Very impressive. They have gone beyond their company requirements to assists us with our concerns. In rectifying the door handle and making a second installation appointment to make sure we were completely satisfied of which we are. I would not hesitate to call this company again for future door installations. Helen & Rory

    Answer from pro:

    Hi Rory, We hear you and apologize for any inconvenience you may have experienced. To provide some context, Phantom Screens are produced in BC and custom-made to your specific needs, which can make the waiting time feel long – we're actually producing the exact requirements for your installation. This morning, one of our team members spoke with you, and we’re excited to offer handle options and show you different techniques to open the door comfortably for your particular situation. Also, regarding the billing, you were charged about an hour after the installation was completed. Your home is scheduled for a follow-up this week. Please feel free to call us with any additional questions or concerns. We're here to help and aim to make your experience as great as many of our other customers. Thank you for choosing Phantom Screens for your home. Best regards, Phantom Screens Ontario Customer Service

    Reply created 3 Jun 2024
  • Review from Ron Parkinson
    Rating: 5 out of 5
    Review left on 6 May 2024

    Retractable Screen Door

    Gilson (sales) was knowledgeable & responsive to our questions. Dave (installer) did a really good job installing the Retractable Screen door on our condo balcony and shared operating & maintenance tips.

    Answer from pro:

    Hi Ron, Thank you for choosing us for your home. Our team members are thrilled to assist you! Thank you so much.

    Reply created 10 May 2024
  • Review from Ron Patterson
    Rating: 5 out of 5
    Review left on 26 Oct 2023

    Great product

    Screen door for my condo balcony They made the quote, install easy and quick. A quality product with warranty

    Answer from pro:

    Hi Ron, Thank you very much for your kind words and high rating. We are delighted that you have appreciated our services and products, and we thank you for selecting Phantom Screens for your home. We hope your Phantom retractable screens provide you with many years of fresh air. Enjoy your screens! Phantom Screens Ontario Customer Service.

    Reply created 27 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2023

    Screen Door

    I chose Phantom Screens for a new screen for my back door, and am very happy with both the customer service and the product. I highly recommend them.

    Answer from pro:

    Hi Michael, Thank you for choosing us for your home and for sharing your positive experience with us. We hope you are enjoying the fresh breeze coming through your back doors. Enjoy your screens! ?

    Reply created 15 Sep 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2023

    Great screen, excellent service!

    I love my Phantom retractable screen door. The increase in air flow is fantastic and reduces AC costs.

    Answer from pro:

    Hi Heidi, thank you for sharing your feedback with us. We're thrilled to hear that you've noticed a decrease in AC costs and improved airflow in your home since installing our Phantom retractable screens. Our screens were designed to provide these exact benefits, and we're delighted that you've experienced them firsthand. Thank you for choosing us for your home, and we hope you enjoy a refreshing breeze throughout the upcoming hot months. Thanks, Phantom Screens Ontario Customer Service

    Reply created 21 Jun 2023
  • Review from Trudy Butler
    Rating: 5 out of 5
    Review left on 21 Apr 2023

    Great retractable screen and customer service

    From the first phone call to inquire about a retractable screen, to the measurements, show room visit and quick installation it has been an amazing experience. I would happily recommend Phantom Screens to anyone looking into any type of retractable doors or windows. We are looking forward to enjoying our retractable screen spring, summer and fall!!!!

    Answer from pro:

    Hi Trudy, we're so happy about your testimonial. Thank you for your kind words and for choosing us for your home. Happy bugs-free year round with your Phantom Screens! Phantom Screens Ontario Customer Service

    Reply created 27 Apr 2023
  • Review from Customer of Phantom Screens / Ontario Screen Systems Inc.
    Rating: 5 out of 5
    Review left on 10 Sep 2022

    Screen door

    Phantom screens came to measure and then a few weeks later they installed our screen door. They were professional and very knowledgeable. The door was installed quickly and cleaned up afterwards. We highly recommend Phantom Screens.

    Answer from pro:

    Hi, we're glad to learn about your experience. Thank you very much for choosing us for your home! Enjoy your screens! Phantom Screens Ontario Customer Service

    Reply created 28 Mar 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2022

    Replacement Screens

    Absolutely the best products and service second to none. They were able to make them brand new and the service was excellent. Definitely worth the money.

    Answer from pro:

    Hello! Thank you so much for your4 kind words and for choosing Phantom Screens for your home! We wish you great times with your Phantom Screens! Kind regards, Phantom Screens Ontario Customer Service

    Reply created 24 Jul 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 8 Jul 2022

    Screens

    Very unprofessional would recommend going to another company they came and did measurements give me an estimate approved it they screwed up charge me another $700 Then they tried to charge me another $1000 dollars on top for their mistakes. Very disorganized and unethical Company. No customer service whatsoever.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2022

    Absolutely Terrific Product - Terrific Customer Service

    I have had and throughly enjoyed both for esthetics and functionalit back and front door Phamthom screens for 17 years. The magnets, mesh and handles were showing their age so I called to have them serviced. I was asked by the very competent receptioniSt for my telephone number. Within a minute she confirmed all my personal details (obviously still in their records), name, address etc. She set up the appointment and advised my handles and magnets are lifetime warranty and would be replaced free. I could not believe it. The service technician was fabulous. He overhauled the mechanisms, replaced the mesh, handles and magnets and was on his way. My doors now look brand new again. I realize there are similar products on the market but the quality and value for your investment - Phanthom in my eyes cannot be beat. Love them.

    Answer from pro:

    Hello and thank you for taking the time to share your kind words. We're so appreciative of your loyalty to Phantom Screens products, and are thrilled that you are so happy with your service call. We're sure you will experience many more years of fresh air from your screens. Sincere thanks and regards, Phantom Screens Ontario Customer Service.

    Reply created 24 Jun 2022
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