Pool Craft reviews (166)

An amazing company. Months of research paid off when we decided to go with pool craft. Team was very professional and kept us updated frequently. They knew what questions we might have before we even asked. Their pool building team is the best there is. Just watching them work had even my neighbours amazed. Much thanks to Rick, Chris, Bobby and the entire team at pool craft for making our backyard dreams come through.

When looking for a pool contractor we headed to Homestars to research companies and see what past clients had to say. We recognize that skill, customer service and most of all integrity is what sets companies apart. We appreciate that budget is always at the forefront of most decisions however this should not be the determining factor. Our search for a reputable company began in the winter of 2021. We interviewed 5 reputable pool companies. Pool Craft was the only company that provided an onsite visit as part of the quote process at that time. Rick was a true gentleman; he took the time to educate us and offer his knowledge and skill to design our dream pool within budget. After this meeting we realized why Pool Craft had such positive and consistent reviews and decided this was the right company for us. Our projected start date was May 2022. While we waited for May to come Pool Craft took care of permits, drawings and all the stresses. Our project managers where Chris, Bobby, and Jessica (each had their own department). Theses 3 individuals are experienced, extremely hardworking, and trustworthy. All Pool Craft crews were courteous, diligent, and meticulous. It is evident that the workers were respected by their company and a mutual relationship exists. (Just a side note: Pool Craft provided a porty potty on site for the duration of the project -1 month for their employees. That says a lot about a company that takes care of their employees). A special thanks to the hardworking crews led by Glen, Tlyer, Brandon and Eugene these workers are relentless, working in extreme temperatures to always get the job done (stonework, grading, sodding and fencing etc.). Chris daily emails with following days projections (all targets were met on time with no issues or concerns) were very reassuring and confirmed all the positive statements on Homestars with respect to customer service/communication. Over the past year we have come to know of a many people who have ordered pools and not one has had the positive experience we encountered. We have heard of people waiting for different sub-contractors, ongoing delays, and no communication. After our pool was complete, Chris provided a couple of hours of pool school. This was an opportunity to educate us on the day-to-day operations, importance of pool maintenance and what to do to ensure our pool in running, safely and properly. Thank you to everyone at Pool Craft who helped us get our dream pool and make the experience both fun and painless. I will be singing your praises to anyone who is in search of a pool company that delivers! Gabe Rea

PoolCraft was incredible to work with and our pool is perfect. Every person we dealt with was responsive, helpful, honest and professional. They set very clear expectations from the beginning about costs and timing and provided us with a lot of advice every step of the way - choosing pool size/features, permit help, liner selection, and maintenance . Its a well run Company with amazing staff and quality products.

From start to finish, the pool craft crew was knowledgeable, professional & great to deal with. Everything completed on time & as planned for the most part. Such a project can be a scary endeavor for most with a lot of unknowns and anxious moments but trust in Poolcraft because they will guide you through the whole process and allow you to make the right decisions for your family throughout.

The PoolCraft team was exceptional. From the initial sales engagement with Rick, to the completion of the project with the great pool team, led by Chris, and landscaping by Jessica, Poolcraft was very attentive. Most importantly, they are reliable. They respond quickly to complete things. They don't leave things hanging for weeks. Their entire team is very friendly and professional and the quality of their work is world-class. They did an incredible job of transforming our back yard into a 5-star resort. I would definitely recommend them to anyone thinking about putting in a top-tier vinyl pool system.

Pool Craft is a top notch Pool Installation company! Excellent service, extremely professional, very prompt pool installation went absolutely seamless!! Highly recommended!

Very well organized company. Updated regularly on progress and what to expect moving forward. Staff very hard working and professional. The speed in which this project has moved is outstanding. Easy to see why Poolcraft is at the top of pool building industry!!

My husband and I have been planning this backyard complete renovation for quite some time, and this took place during the pandemic with planning process started in 2020. From the point when we first reached out to Pool Craft, which was quite some years prior the pandemic, Rick from Pool Craft truly left us a great impression of the professionalism from the company and very knowledgeable. When it came to the time that we were ready to commit to the pool/backyard reno, we re-connected back to Pool Craft right away. From getting in touch with many pool companies and other trades during the pandemic, Pool Craft was consistent and responsive during the entire planning process. Throughout the construction stage, communication was made timely and accurate that we were very comfortable throughout the entire working relationship. Also, through the workmanship of their own staff and trades they are associated with, we can truly see how they pride themselves differently from the rest of the vendors in the market. We were glad that we chose to work with them as we could feel how they cared for each of their projects as their own and they truly put their name behind each step. We have now been enjoying our backyard oasis for almost 4 months now and never regretted a single moment during this entire process!

Great, Amazing, Spectacular all of the rest of the words are all the same for a company that is run with heart and soul. So dam happy.

Very incredible journey Pool Craft was fantastic, The final product was absolutely worth every penny