Pool Craft reviews (166)

I called Jason at Poolcraft with both pool pump and heater issues. He was amazingly quick at getting Geoff on the problem, and I had both a new pump and heater installed and working THE NEXT DAY! Knowing how busy pool companies are, I was truly amazed! Incredibly happy with the speed & quality of the service from Poolcraft. I would recommend them to anyone who has a pool, such great support!

They are always helpful in maintaining the quality of our pool. Either through water analysis or providing advice or onsite service.

The trol and perfect max work perfectly in my 70000l pool and the pool craft staff are great in helping my production selection.

We have been dreaming of our backyard oasis for a long time. We chose Poolcraft for our project, and they made our dreams come true! We are so happy with the quality workmanship, products and professional staff! We would totally recommend Poolcraft for your backyard dreams! Thank you Jason, Rick, Julie, Jess, Mike, and Darryl and the entire Poolcraft Team!

I am here to tell you that I did not hire Pool Craft and I regret it! This is an enormous expense, and trust me when I say you want a professional that specializes in their own pool build. Now that I understand and have experience an utter nightmare and incurred expenses well past Pool Craft's initial quote ... it is not worth it to try and save money up front. Jason was straightforward, professional and knows what he is talking about. I regret my decision and tell friends and neighbours to hire Pool Craft. Everyone that has used them are extremely happy.

I wish to commend the entire team for a fabulous job. Continuously responsive and providing genuine answers. Chris is particularly logical knowledgeable and approachable. He also worked cooperatively with my exceptional landscaper Bruning Group.

Poolcraft for sure is not your bargain basement pool company. If your looking to have a pool done on a budget these guys are not for you, but if you care more about quality and custom work then you won't go wrong. Poolcraft completely re-did our backyard including an inground pool, outdoor shower and bathroom, pavilion, fire feature, interlock, fence, and a shed. Everything was custom-made to fit our backyard and the crews (Johnny, Chris the Carpenter, and other Chris our Project manager) were so accommodating. Our design had to change a bunch of times, Pool Craft never said no to us and always found a solution to accommodate our needs. Everyone who see's our backyard loves it, and its so nice to entertain friends and family in our new backyard oasis.

In general, excellent service. They helped us finalized the design of our backyard. The project started on time as promised. Work crews were considerate and always cleaned the work area at the end of the day. We were getting daily updates of work progress. They were responsive to our request and questions. Friendly atmosphere.

We've been waiting for a number of years to finally get to this major reno, luckily and with Poolcraft's smart planning, we bought most of the expensive items last year when we locked in with them for this project. The way we found Poolcraft (PC) was thru their very high ratings on Homestars & Google Reviews, also their website is beautiful (completed projects etc.) As this is a big ticket item, I'll try and provide a thorough review for others looking to make this major investment in their home. We worked with PC, Stonecraft (Landscaping) and Timbercraft (Carpentry). We enjoyed working with everyone, but a special shout out to Rick (Sales) and Chris (Pool project mgr), as they were truly top notch individuals! Rick has a very calming and reassuring presence, Chris provided an email update daily on what was done and the plan for tomorrow! I will try and upload a few pics, the work done was - Julie helped us come up with a wonderful design for the project - Pool and large patio - Floating steps down to pool with garden on each side - Putting green with astro turf surrounding it - Moving stairs from right side of the deck to left - Flagstone front porch, garden and driveway banding We were supposed to start work Apr 1, but due to weather and other issues the work didn't start till May. The landscaping team who had the most work to do, were doing their best but got delayed a few times due to many other concurrent projects. As such we finished in mid-Aug but these days that's par for the course. Discussing details of the plan, especially when changes were required was not stressful, everyone had great ideas and we relied on their vast experience. I didn't have to spend much time chasing after people, and also only once or twice was anything not 100% correct, that I had to work with the team to correct. For a project this size, this is pretty amazing. We had new grass put in, in the 1st week after it was in, looked fairly brown but the team reassured me with the sprinkler system running it should come back and if it didn't they had my back...it did in fact come back beautifully! So all in all, I can 100% recommend PC for a project like this, they are definitely one of the top companies in this field! I cannot say it is cheap but if you want to minimize stress and headaches, and $$ spent in the future repairing items then it's best to go with a top company like PC! Finally I'll add, we also had a good experience with their pool support team, they explained why our concerns with elephant covers are unfounded as long as you have a reputable company install them and they did a great job closing the pool!

We hired Poolcraft to create our backyard retreat based on the recommendation of friends of ours and we were not disappointed with the experience. Every aspect of the company from the sales/office team, pool install crew and lastly the landscape team were outstanding. Professional conduct and results from start to finish. We would recommend Poolcraft to anyone. You will not regret it!!