HomeOwner
Pool Repair
Answer from pro:
Hi Mr. Teixeira, we appreciate you taking the time to leave a review. After a pressure test was completed at your property, in which it determines an approximate location of the largest leak, a quoted price was given to you for what it would cost to complete the repair on the underground pool plumbing. At which point you contracted us to complete the repair, which confirms the authorization to charge for the service. During the first visit, the first cut did not expose the leak and another cut was required to find the leaking plumbing. Although we use top of industry equipment, it is always a possibility that the leak will not be pinpoint to an exact location as it is determined through sound vibrations. While these situations are unfortunate, it is something we cannot control. Once the second cut was found on the same day, the repair on the underground plumbing was completed, everything was left exposed to ensure the leak was confirmed fixed, and the service was charged for as is custom process with repair services. Indeed the electrical conduit that was plumbed adjacent with the underground plumbing (not normal practice) was accidentally cut during the dig. The technician applied a temporary fix to see if it would hold. As the material was that of a sprinkler hose (again not normal practice), the temporary fix did not solve the issue, and once notified, we returned to the property to apply another fix. Although you were vulgar and rude to our staff in store, at your property, and via email, it should be noted that you did not in fact pay for the service in full.
Reply created 30 Sep 2021