We recently a year ago moved our business to Total Tech Pools. We had been with another smaller supplier, and frankly were sold items for our pool that we clearly didn't need. This poor experience had left a bad taste in our mouth with regard to any pool company.
However, we have had the complete opposite experience with Total Tech Pools. We had faith in their team right away, and we ended up buying a new pump and heater, which we are very pleased with.
Plus one thing that people don't often think about, but even the outside professionals who they recommend are top notch. The electricians who they recommended were light years better than any other electricians that came to do work for us. I think that says something about a company.
Okay, here is the main reason I have decided to write today.
Unfortunately, I have been out of work for a few months, and as such, the last thing we need are extra expenses. When last week I shut off my pump, and it made a funny noise, and then would not come on again. There was an error message that came up.
When I went into Total Tech, I told them of the problem and the error message, and they were convinced that something somehow had gotten stuck in he impeller.
Like every company, they have a service charge to come to your house to make a call. I told them I really couldn't afford the charge because of my current circumstance, and I asked if someone could show me what I needed to do to fix the problem myself.
At that time, Joshua whom I was dealing with asked if I would be home tomorrow and that he would send someone to fix the problem at no charge. I was blown away, as I was not expecting that at all.
Anyway, their service man did come out, and my wife said he was super professional and had our pump up and running very quickly. And indeed there was a small wood chip that was stuck in the impeller.
Anyway, a big thank you to Total Tech Pools, as they truly understand the meaning of Customer Service and Support!!
