Excel Homes

Rating: 3.3 out of 5

Excel Homes reviews (234)

  • Review from Customer of Excel Homes
    Rating: 0 out of 5
    Review left on 13 Jul 2024

    DO NOT BUILD WITH THIS BUILDER

    DO NOT BUILD with this builder in COBBLESTONE CREEK . Starting with the sales Center, at first everything seems wonderful. After deposits are wrapped up, things started to be missed, duel zone thermostats being our biggest one. Opps is all we got. Reading the contracts after you make changes is time consuming, yet its a must because they say one thing and then do another. This is explicitly a lack of knowledge from the sales staff, and customer service is nonexistent when you have paid. We didnt have glass in my master bathroom shower on move in. When it was installed, they drilled the hoses in the wrong place and smashed out tile to fix. The inconvenience this causes alone after move in is crazy. We have had a pot filler installed that stoped working on the coldest days in March and then started working again after it warmed up. I believe the only thing that would cause this is freezing. After hounding they have documented this. But again, will they fix when it freezes and floods a brand new home? If you are wanting to do any sort of landscaping be prepared to be given the run around over and over again. Once this builder has your money for the sale of the home they drag there feet to the point summers almost over and your unable to do anything despite taking possession in early January and have a solid 5 months of good weather to be able to preform these items. I believe this is next to criminal, as you have paid in full for something that needlessly takes months to rectify. Your lot will be left a mess, with garbage, construction debris and beer cans for you to find come spring. The site superintendent does the best he can with what he has to work with. I cannot stress this enough for anyone looking to buy in cobblestone creek with excell homes. Do not waste your time, the emotional exhaustion will do nothing but ruin your experience trying to get them to Finnish a home that you will cost you a small fortune. Its sad that builders this day and age, cannot seem to deliver a good, timely project and complete what they say they will complete in a timely manner.

    Answer from pro:

    Hello, Thank you for taking the time to leave your review, we are sorry that this has been your experience. Excel Homes is not able to offer a dual-zone furnace due to the complexity of obtaining permits through the City of Airdrie. We sincerely apologize for the misunderstanding and the inconvenience that this may have caused. Unfortunately, Excel Homes was faced with navigating supply and trade shortages, and at the time of your possession, we were dealing with the shortage of shower doors. We hope that you can understand that the shortage was out of our control, and our staff made sure to go above and beyond to rectify the issue as soon as possible. It is our process to document all deficiencies in a home, and upon inspection, if an item is warrantable, we will fix it. Due to the number of homes that need seasonal items to be completed when favourable weather permits, we are transparent with our homeowners and state in every Sales Contract that Excel Homes has up to 12 months to complete seasonal items. We schedule these seasonal items to begin after the May long weekend every year (weather dependent), and excessive months of rain such as June can cause further delays. Our team works diligently to complete all deficient seasonal items on each Excel Home during their 12-month contractual status, as we take pride in our Customer Service. If you would like to discuss this further, please do not hesitate to reach out to our Customer Service team. Thank you.

    Reply created 16 Jul 2024
  • Review from Customer of Excel Homes
    Rating: 0 out of 5
    Review left on 27 Jun 2024

    Paint ,

    Hi we bought the brand new house from excel homes , but I have a issue with paint in my whole house it looks they hired the unprofessional guy who did the paint ,after 3 months appointment we show them everything whats the problem to the warranty guy , he didnt do anything ,also what issues after 3 month they didnt fix it ,now 1 year appointment , we are very disappointed , how you feel when you spend lots of money to your house , you put every where blue tape.

    Answer from pro:

    Hello, We are sorry to hear that this has been your experience. If you would like to discuss this matter further, please reach out to our Warranty Department with your name and address, we would like to look into this right away. Thank you.

    Reply created 16 Jul 2024
  • Review from Customer of Excel Homes
    Rating: 0 out of 5
    Review left on 4 Apr 2024

    Not good people to deal with

    Dealing with their builders were absolutely painful. Theyre disrespectful and the only thing they care about is their tongue.

    Answer from pro:

    Hello. We are sorry to hear that this has been your experience. If you could please reach out to us at info@excelhomes.ca with your address and more information, we would like to look into this for you right away. Thank you!

    Reply created 5 Apr 2024
  • Review from Azeez Bolaji
    Rating: 5 out of 5
    Review left on 15 Mar 2024

    Home

    Marika and Rachel are so professional and knowledgeable in their job. They patiently provide you with all information needed leaving no stones unturned. Great job guys

    Answer from pro:

    Hello. Thank you for taking the time to share your experience. We are so happy to hear that Marika and Rachel were able to make your journey with us that much better! Thank you for trusting us to build your home and choosing to become apart of the Excel Homes family!

    Reply created 19 Mar 2024
  • Review from Customer of Excel Homes
    Rating: 5 out of 5
    Review left on 1 Mar 2024

    Best place to build your dream home

    Best builder to extrust your new home building dreams. I highly recommend this builder.There staff are amazing

    Answer from pro:

    Hello. Thank you for taking the time to leave your feedback. We are so happy to hear that you had a great experience with our staff. Welcome to the Excel Homes family!

    Reply created 19 Mar 2024
  • Review from Inderpartap Cheema
    Rating: 2 out of 5
    Review left on 28 Feb 2024

    Disappointing experience with Excel Homes

    My experience with Excel Homes during the home-buying process has been a mixed bag, marred by issues regarding snow-clearing commitments and a lack of responsiveness from the sales representative. Initially, I was pleased with the pre-sale discussions, which were informative and helpful. However, the problems began after the possession was completed. Despite assurances during the sale that snow removal for the shared pathway (which is 100 feet long) adjacent to my property would be handled by the city, I later discovered this information to be false. Attempts to address this discrepancy with the sales representative, Karen, have been met with silence, indicating a concerning lack of accountability. Furthermore, upon moving into the property, I encountered numerous quality issues that did not align with the price paid. While I appreciate that Excel Homes has been responsive in addressing these issues as they arise, I can't help but feel that more thorough testing and quality assurance measures should have been implemented beforehand, particularly for a first-time homebuyer like myself. I gave Excel Homes ample time, over a month, to rectify the situation before resorting to making this public statement. Unfortunately, their lack of action speaks volumes about their commitment to customer satisfaction and integrity. It is imperative that Excel Homes takes responsibility for rectifying these issues and improving their communication and customer service practices moving forward. In conclusion, I cannot recommend Excel Homes to prospective buyers based on my experience. The company's failure to address issues and uphold their promises has tarnished what should have been an exciting milestone in my life as a homeowner.
  • Review from Customer of Excel Homes
    Rating: 3 out of 5
    Review left on 30 Jan 2024

    Helpful staff but there is few things are still uncomplete even after

    Overall good experience with staff, but not very happy with the quality of house materials, sound insulation is very bad, doors locks are not properly fixed, bath tubs are small.

    Answer from pro:

    Hello, We are sorry to hear that this has been your experience. If you could please reach out to us at warrantycalgary@excelhomes.ca or warrantyedmonton@excelhomes.ca with your address and more information, we would like to look into this for you right away. Thank you!

    Reply created 1 Mar 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 22 Jan 2024

    Buyer Beware

    I would say buyer beware. Ensure you get a private home inspection prior to moving in. our home is only 7 years old and when we first moved in we found out they forgot to insulate our attic. Secondly we had to replace our hot water tank only 4 years in and we were told by the plumber that Excel did not use the right size piping. Now third we have mold in the basement that was found on the foundation walls. We have been told by two contractors now that this is a common problem with Excel homes. They do a poor job with insulating and installing the vapor barrier. We trusted this company and we have been nothing but let down and it is so unfortunate. Please when buying an excel home or any home be diligent it is your investment and builders just care about their pay check and bottom line. We have reached out to excel and they did take photos and yet we have heard nothing back and I'm sure it's because we are "out of warranty" and why should they fix their mistakes right?!

    Answer from pro:

    Hello, Excel Homes values our customers, and we always do what we can for them, regardless of how long they've been in their home. We're sorry to hear about your dissatisfaction with the result. From our records, our team has been in contact and did email you the Inspection Report with recommendations. Should you have any other concerns or questions, please reach out to us at warrantycalgary@excelhomes.ca.

    Reply created 1 Mar 2024
  • Review from rakesh parmar
    Rating: 5 out of 5
    Review left on 15 Dec 2023

    House

    I have purchased house from excel home and the experience was amazing. All process was in timely manner and they replied all the queries thoroughly. I will recommend excel home for your housing needs. If you want possession before time they are here to help. Also the small maintenance was done in very much short time and without any hassel.i will always thankful to travis shupe and jason for their quick response.

    Answer from pro:

    Hi Rakesh. Thank you for taking the time to share your experience with us. We are so happy to hear that Travis and Jason were able to make your journey with us that much better! Thank you for trusting us to build your home and choosing to become apart of the Excel family!

    Reply created 18 Dec 2023
  • Review from Customer of Excel Homes
    Rating: 0 out of 5
    Review left on 2 Dec 2023

    Heat not not working

    We just bought it a house 1 month ago with excel . Even our possession day heat was not working no one checks before our possession. We survived without heat 2 days thank God the weather is not that bad , then Monday they check no one changed the filter , now again again furnace is not working properly, I live with my baby but no one care about it they just send you numbers you need to call this is a excel home service, I will never ever suggest this builder please go some good builder please

    Answer from pro:

    Hello, We are sorry to hear that this has been your experience. If you could please reach out to us at warrantycalgary@excelhomes.ca or warrantyedmonton@excelhomes.ca with your address and more information, we would like to look into this for you right away. Thank you!

    Reply created 6 Dec 2023
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