Excel Homes

Rating: 3.3 out of 5

Excel Homes reviews (234)

  • Review from Customer of Excel Homes
    Rating: 0 out of 5
    Review left on 27 Nov 2023

    Mould and lack of accountability

    After 5 years in our home we noticed water leaking in through our basement window. Upon looking closer at the window sill we noticed the wood was full of mould. The insulation looked wet so we pulled it back to see and water poured out. Everything was soaked, mould filling the window well and below. After contacting Excel they stated that since we opened the vapour barrier (the same day we contacted them) they could not assist and we would need to pay out of pocket for any repairs. Our window was not sealed or caulked properly, we can see that only one small section was done properly and the rest was not done. This absolutely atrocious and we cannot believe the lack of accountability to say they cant warranty as the vapour barrier was opened when the full window well is full of mould above it.

    Answer from pro:

    Hello. From our knowledge our Warranty team has been in touch with you to discuss further steps in reviewing the issue mentioned. Please feel free to contact us at warrantycalgary@excelhomes.ca for further discussion in regards to this situation. Thank you.

    Reply created 29 Nov 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Oct 2023

    House

    Employees were awesome in answering questions on time, my repairs were done on time. Appointments were always kept. Overall i was very satisfied with my home. Woild definitely recommend Excel Homes.
  • Review from Sandra Sunny
    Rating: 0 out of 5
    Review left on 4 Sep 2023

    New home

    We built a new home with Excel homes and possession was in Jan 2023, which was supposed to be July-August 2022. We moved from Ontario trusting this builders. It's been 7 months we are in this house. Cupboard works completed after possession. Woods under countertop cabinet already fallen and repaired. The whole counter tops shake when we walk around, even things on the floor shakes while moving around. Just realized that my gas stove( one burner) also stopped functioning today. We are very disappointed with this company and expected a quality work from them. Definitely not recommended to anyone.
  • Review from Customer of Excel Homes
    Rating: 0 out of 5
    Review left on 23 Jun 2023

    Don't build with Excel

    BUYER BEWARE every negative comment you read is SPOT ON. delays in replies, delays in fixes, more contractor visits than you can count. The quality and attention to detail in their work is nowhere to be found. All these replies from Excel are generic replies that dont even address the issues at hand and make it seem like they care, but.they.dont. Do yourself a favor and go with ANY other builder than Excel Homes. We moved in Nov 2021 and flagged issues to Excel immediately and are still trying to work on a resolution. I am asking for compensation/reduction in cost of our shower door replacement for the 500+ days delay in fixes, but they refuse as its not a "contractual obligation". Their perspective of making it right is to do what they should have done from day 1. But they expect the customer to pay 1700$ out of pocket, when it should have been on the mortgage to begin with. context: (if you got this far) Our frameless shower door should have been a 10mm width from day one but was never offered and now it wobbles and shakes every time we use it. Excel will either replace it with a framed shower door (not what we asked for) or have us pay 1700$ out of pocket. I am leaving this review b.c Excel is finally addressing it (1.5 years later) and their customer service has been a nightmare. We are also waiting for our tiles to be replaced since day 1. Again. DONT DO IT. DO NOT GO WITH EXCEL HOMES. Spend your HUNDREDS OF THOUSANDS OF DOLLARS elsewhere

    Answer from pro:

    Hello, we're sorry to hear that your experience with us hasn't been what you expected. We value customer's satisfaction and we are happy to help with all outstanding issues in your home. From our records, our team has been in touch with you regarding your shower door and suggested options. We apologize for the inconvenience this may have caused as we are currently waiting for your response. In regards to your tiles, please don’t hesitate to contact us again at customercare@excelhomes.ca as we are always happy to help and find solutions that are a win-win. Again, we appreciate your time and patience with these matters.

    Reply created 27 Jun 2023
  • Review from Customer of Excel Homes
    Rating: 1 out of 5
    Review left on 26 Apr 2023

    Home building

    Very disappointed. Weve been only in our Walden home built by Excel homes for more than 2years but part of the sidings of our house kept coming off every single year with a small wind blow. I was even told by their staff in the very first year again every time I contacted him for the sidings. Last week sidings came off again. I e-mailed excel homes customer care for almost a week now no respond. Will not recommend.

    Answer from pro:

    Hello, we have been in contact with our Customer Care and Warranty team and they have notified us a work order has been received on Monday and on April 27, 2023 the exterior sidings has been repaired. Thank you for reaching out about your concerns.

    Reply created 27 Apr 2023
  • Review from Lorena Abano
    Rating: 1 out of 5
    Review left on 15 Apr 2023

    Poor quality materials, bad after-sales services

    We built our house in 2021 with Excel and had a good experience with them--up until after the turnover. The after-sales experience sucks big-time: they never contacted us for the 1-year inspection. We had to be the ones to bug them and they finally did the inspection on the 16th month. They sent a couple of guys over, but there's still some stuff that needs fixing, namely our paint chips and plumbing. The inspector Dave and the contractors were supposed to come on April 12 to fix stuff all at the same time, but the only one who showed up was the floor guy. Dave didn't show up and he can't even be contacted. We've left voice messages and emails, but all we got was an email reply from customer service that someone will get back to us. Yeah, that was 3 days ago. And no word from anyone. We are left with paint spots that haven't been fixed, marked with painter's tape all over the house. We can't even entertain because the house looks a mess. They ought to fix their after-sales experience or people will continue to complain. Looking at the reviews, I see similar complaints to mine. Get your act together, please.

    Answer from pro:

    Hi Lorena, we're sorry to hear about your experience about your home. From our knowledge our Warranty team in Edmonton has been in touch with you and has resolved this matter. Please feel free to contact us at customercare@excelhomes.ca for any outstanding jobs to be done regarding your home. Thank you.

    Reply created 17 Apr 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 11 Apr 2023

    Stay away!

    In April 2022, I took possession of my house, and 3 months later, in June 2022, Excel Homes finished the concrete work on my driveway. Unfortunately, during this process, they caused some damage which I have captured in the attached photo. At the time, they assured me that they would address this issue during their routine warranty visits that occur every few months. However, they never followed through on their promise, and now the cracks have spread to my garage floor. Despite my repeated requests for them to fix this issue, they have refused to take responsibility for the damage. They claim that this type of crack is not covered under the Alberta New Home Warranty Program because of its size. They have also stated that surface cracks are normal for concrete floors during the curing process. I find this hard to accept because this damage started last summer when they were adding concrete to my driveway. I am frustrated with Excel Homes and I dont recommend this company to anyone seeking for a reliable and trustworthy construction company.

    Answer from pro:

    Hi Julio, we're sorry to hear about your home. From our knowledge our Warranty team has been in touch with you to discuss further steps in reviewing the crack you mentioned. As it is past the one-year Alberta New Home Warranty, we will do our best to resolve this issue. Please feel free to contact us at customercare@excelhomes.ca for further discussion in regards to this situation. Thank you.

    Reply created 13 Apr 2023
  • Review from Customer of Excel Homes
    Rating: 0 out of 5
    Review left on 2 Dec 2022

    Forget these guys, go get another builder.

    Excel homes have a group of jokers on their payroll. They couldn't be bothered. The building took forever to be ready, yet lacked shelves and mirrors plus, the mechanical room in the basement was turning into a swimming pool, and they couldn't be bothered. I also got caught up badly with interest rate hikes. They show up late for scheduled appointments as though one has no use for their time. Terrible work culture, can't believe that folks like these still have jobs to go to.

    Answer from pro:

    Hello, we appreciate your feedback as we work to improve our processes. We value customer satisfaction and we are sorry to hear there has been delays with your home. There have been many supply chain and vendor issues this past year causing major delays in possession dates. If you have any issues or outstanding concerns about your home, please contact our Customer Care team at customercare@excelhome.ca

    Reply created 8 Dec 2022
  • Review from Customer of Excel Homes
    Rating: 0 out of 5
    Review left on 31 Oct 2022

    Poor workmanship and bad customer service

    Absolutely worst building experience. Poor workmanship and trade quality. The house was not ready on pre possession walk through like carpets not Installed, painting not done, appliances not installed. It's been over a month and still some issues are not solved. Also there are more issues coming everyday. No warranty department exists. The builder doesn't care about its customers. I will never ever buy or recommend from Excel Homes again.

    Answer from pro:

    Hello, we are sorry to hear about your experience and the issues you have been facing. We'd like to reach out to you and provide you with accurate updates on your home. Please feel free to contact our team at customercare@excelhomes.ca and we will do our best to assist you.

    Reply created 18 Nov 2022
  • Review from Customer of Excel Homes
    Rating: 1 out of 5
    Review left on 5 Aug 2022

    Deck Repair

    I took the possession in the end of feb 2022 and my deck was not finished and was rushed. And after many months of contacting excel It still hasnt been finshed. I havent even had a chance to sit outside.
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