Durabuilt Windows & Doors reviews (220)

Review from HomeOwner
Rating: 1 out of 5
Review left on 29 Aug 2024
Alberta
Had a sales person out and he was fantastic, however approximately 5 years down the road the windows became cloudy,first only one than the rest. We contacted Edmonton branch and we told that we have to have them replaced. These we all paid for once and don't think I should have to do it again. If windows are the unsatisfactory that the gas leaks out, maybe you should get out of the business. Terrible company. Watch your back if you hire them.
Answer from pro:
Thank you for sharing your feedback. We're sorry to hear about the issues you've encountered with your windows, and we understand your frustration. This is not the experience we want for our customers, and we would like to make things right. Please reach out to us at reviews@durabuiltwindows.com so we can review your situation in detail and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Reply created 3 Sep 2024
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Aug 2024
Windows & Doors replacement
I am writing to express my sincere gratitude for the outstanding job Rian and his team did on the recent window installation project. Rian and his team were very professional, and skilled. From start to finish, the work was carried out with the highest level of craftsmanship. The quality of the windows and the precision of the installation have exceeded our expectations. I am particularly impressed with the meticulous alignment and sealing of the windows, the efficient and clean worksite, and the way he addressed and resolved any challenges that arose. In addition to the excellent work, I want to acknowledge the exceptional teamwork displayed throughout the project. The coordination, communication, and collaborative effort among him and his team members were evident and contributed significantly to the smooth execution and successful completion of the job. I truly appreciate the effort Rian and his team put into ensuring that everything was completed to such a high standard and on time. It has been a pleasure working with professionals who take such pride in their work. I wish to thank Rian and his team for the great work and for being a part of a team that clearly values quality and customer satisfaction. Joanne & Jake Siemens
Answer from pro:
Hello Joanne & Jake! Thank you for taking the time to share your thoughtful review. We are thrilled to hear that Rian and his team exceeded your expectations with their professionalism, skill, and attention to detail. It’s wonderful to know that the precision of the installation, the meticulous alignment and sealing, and the cleanliness of the worksite impressed you. We're also glad that the team’s communication and coordination ensured a smooth and timely project completion. Your feedback means a lot to us, and we will certainly pass along your gratitude to Rian and his team. It was a pleasure working with you, and we appreciate your trust in us!
Reply created 19 Aug 2024
Review from Customer of Durabuilt Windows & Doors
Rating: 5 out of 5
Review left on 9 Jul 2024
Job well done
Rob, John, Bojo, Warren, Roman and I forgot one name (sorry), went over and above to complete a large residential project to satisfaction. With special thanks to Rob, who saved the day a number of times leading up to and on the day of the installation. Rob was always easy to reach, responded swiftly, solved issues effectively, and was hands-on. Much appreciated guys, thank you!
Answer from pro:
Thank you for sharing your positive experience! We're thrilled our team exceeded your expectations and that Rob's dedication made a significant difference. We appreciate your recognition and are grateful for your support. Thank you for choosing Durabuilt Windows & Doors!
Reply created 11 Jul 2024
Review from Customer of Durabuilt Windows & Doors
Rating: 4 out of 5
Review left on 6 Jul 2024
Picture window and Garden door
Had a large picture window and garden door installed in 2012. Had a problem with the blinds in the Garden door they would not go all the way down. Called for service under warranty and Durabilt came and replace the center glass with the blinds has worked perfect since. The picture widow is flawless, When it is time to replace the windows I will go back to Durabilt
Answer from pro:
Thank you for your review! We're delighted to hear that our team resolved your issue promptly and that you're satisfied with our products. We appreciate your continued trust in us and look forward to serving you again in the future!
Reply created 10 Jul 2024
Review from HomeOwner
Rating: 0 out of 5
Review left on 26 May 2024
Horrible customer service
Horrible customer service. The sales employee Ryan was excellent at his job and thats why we were confident that we would have a great experience with Durabuilt however then we encountered problems and supervisor and manager Jeff and Jacob were both horrible. Went behind my back to a window cleaner and wouldnt pay them to complete the job and said see if she notices. I got told by management that it was none of my business and that I was being unreasonable. I am still shocked at how I have been treated.
Answer from pro:
Hi Julie! We sincerely apologize for any inconvenience caused. It's sad to hear that our service fell short of your expectations, especially after the positive experience you had with Ryan. This is not the level of service we strive to provide, and we are taking your feedback very seriously. We are currently reviewing the situation with our team to ensure that this does not happen again in the future. In the meantime, you can contact us at reviews@durabuiltwindows.com to discuss your experience further and take immediate steps to rectify the situation.
Reply created 28 May 2024
Review from HomeOwner
Rating: 1 out of 5
Review left on 13 May 2024
Window Replacement
Moved into my 2009 house in 2013. Within 2 years two of the main picture windows had become cloudy. Durabuilt Saskatoon was the supplier of the windows. They replaced the windows but I had to pay a large portion. Every 2-3 years since different windows have needed replacement for fogging and I have paid with a slight pro-rated discount. Currently there are still over 20 windows in my home that have lost there gas and have fogged. When I contacted them today I was told no more pro-rated and they will no longer install them because the original purchase of the windows did not include installation. I said I would pay for installation and just wanted a quote, but I was told policies have changed and they can no longer help me. Poor windows and poor service.
Answer from pro:
We understand the frustration you've experienced and we're truly sorry for the inconvenience caused. Please get in touch with us at reviews@durabuiltwindows.com so we can address this issue and work towards a resolution together. Your feedback is important to us, and we're committed to ensuring your satisfaction.
Reply created 16 May 2024
Review from HomeOwner
Rating: 0 out of 5
Review left on 7 May 2024
windows
I so wished I had read these reviews before purchasing my windows. In 2010 I purchased all new windows from a company in town who buys their windows from Durabult in Alberta. The seals in the windows started 'blowing up' in 2020 and I have been replacing window seals ever since. Out of the 17 windows replaced, 10 have lost their argon gas. I have friends who have had new windows put in from different companys, BEFORE I started replacing mine, and none of them have had to have their window panes replaced. I would not recommend these windows to anybody, not when there are better ones out there. They blame it on the weather of cold and hot Saskatchewan. They say they are using a better seal on them now. Pffft! My initial purchase price was $17,000 I am waaay past that now, and climbing.
Answer from pro:
We are sorry to hear about your experience with the windows. Your feedback is crucial, and we're committed to addressing your concerns promptly. Please get in touch with us at reviews@durabuiltwindows.com and we will look into this right away. Thank you.
Reply created 9 May 2024
Review from HomeOwner
Rating: 0 out of 5
Review left on 10 Jan 2024
Windows?
Every window in my house is constantly covered in condensation, note- the house humidity is 35% and the thermostat indicated a temperature of 19.5 degrees celsius . At this point I am CERTAIN there is no gas between the panes. There is ice all over our doors and the window creases, the rollers were rusting withing a month of occupancy. Had I know that Brookfield was using this quality of product I would have asked for plastic wrap instead of windows and purchased my own windows. A representative was sent to review the issue last year. He added weather stripping which- was missing upon installation and advised drafts from windows ARE NORMAL? If your builder is using this product, especially sliding windows. ASK FOR A DISOCUNT BCAUSE YOU WILL NEED TO REPLACE THEM. I have added window insulation which works a bit better but the frames are cracking and have been since last winter. I see them "storing" another projects windows outside for over a month and a half. its winter. In Alberta. superfantastic. We got quotes from other 3 manufacturers ... upon inspecting the current product, all three reserved their comments, other than the quality is insufficient and sizes are not appropriate (which is the builders influence here). If your house has durabuilt negotiate. You will need the money you negotiate to replace the product in your house. I never leave reviews but I had to this time there is so much more that wouldn't fit in the allowed space.
Answer from pro:
I apologize for the ongoing frustrations you are experiencing. We would really appreciate the opportunity to investigate this further and make it right. If you could please send an e-mail to reviews@durabuiltwindows.com I will have someone get in touch with you. Thank you.
Reply created 11 Jan 2024
Review from Customer of Durabuilt Windows & Doors
Rating: 0 out of 5
Review left on 20 Sep 2023
Seal in window, now over 12 fails!
Bought all our windows and doors through Durabuilt. Had 11 windows fail, all got cloudy, moisture. Had to pay labour costs to have replaced. Now, another of the windows that was replaced, CLOUDY! Went to close kitchen window the other night and metal hand crank literally just broke apart. This is innovation? Excellence?
Answer from pro:
Hi - I would like to have our team reach out to you so that we can find a solution for you. If you could please send over your contact details to reviews@durabuiltwindows.com at your earliest convenience, I would really appreciate the opportunity to turn your experience around!
Reply created 25 Sep 2023
Review from Customer of Durabuilt Windows & Doors
Rating: 0 out of 5
Review left on 25 Aug 2023
Not a good view
Replaced most of the windows in our home. We had many issues with the patio doors we also replaced. They attempted to resolved the product issue but never came up with a satisfactory solution. Fast forward a couple of years.... the seal broke on our picture window. The cost for "labor" was $500 +even though it was under warranty, that was about half the cost of the entire window. Reluctantly I paid for the repair and now the seal is again broken, but it is outside of warranty and I am stuck looking at a hazy view of my yard. I also have two bedroom windows that the seals have now gone on and have Frost imprints on the inside that are not accessible to clean. THIS IS A HORRIBLE PRODUCT AND COMPANY their products are awful and their service is even worse. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
Answer from pro:
We apologize for the issues you've faced with our products and services and for any inconvenience caused. Your feedback is crucial to us, and we're committed to making things right. Regarding the picture window repair and warranty concerns, we'd like to investigate further to find a solution. If you could please send your contact details to reviews@durabuiltwindows.com so we can reach out promptly. We're dedicated to improving our products and customer service. Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns.
Reply created 25 Sep 2023