Durabuilt Windows & Doors

Rating: 3.4 out of 5

Durabuilt Windows & Doors reviews (220)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 18 Aug 2021

    House windows

    Hired durabuilt to install all new windows in my house in may, 2019. Two weeks ago tried to open a window and two pieces fell out. A plastic clip and a metal spring of some sort. Called the company who set up a appointment date. Two gentlemen by the names of Sandeep, and Sonny showed up fixed the window and even gave me a few tips on maintaining them also. Excellent work in a timely manner and of course where wearing there face masks and we’re extremely courteous. Thank you Durabuilt

    Answer from pro:

    Dear Matt. Thank you for your review. We set a high standard for ourselves, we are sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We have looked up your order, investigated your feedback further and it appears that you already spoke to our connect you team member, Chandan. A service ticket was logged in on Aug 11 after you had given all pertinent information and pictures of the parts. Based on our system you are scheduled for inspection on Sep 3. If this is not the case, we are available to discuss this with you; kindly reach us at marketingsupport@durabuiltwindows.com. Thank you so much, and we look forward to hearing from you!

    Reply created 19 Aug 2021
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 30 Jul 2021

    No commitment to time

    Needed to get a window repair done on my durabuilt windows. Durabuilt charges for service appointments prior to scheduling so. When I asked the guy for a confirmation number since I paid with my CC he said I would get an email to confirm the payment, yet to receive this email, (yes I checked Junk mail). I took a half day off work for a service appointment which they give a FOUR hour window for 8am-12. Waited the duration without anyone calling or showing. Received a call at 12:03 from the service person saying they're running a bit behind schedule as he's stuck doing an estimate. After I told him I won't be able to do the appointment anymore because I have work response was are you able to do it later in the day or get someone else to be at the house (I just lost 4hrs of pay). He then went on to say the office will call me for a rebook. So here's to another half day without pay, thanks durabuilt. This is poor customer service especially when you make your services mandatory pay up front with such a large time frame to wait and yet fail to make that time.
  • Review from Harvey D Smith
    Rating: 2 out of 5
    Review left on 21 Jul 2021

    Poor Quality Control

    Durabuilt Windows & Doors Inc replaced all our windows and patio doors fifteen years ago (Sept 2006). Over the past ten years we have had to replace the sealed units in eleven of our twelve windows (for a total of thirteen out of sixteen) and one patio door. My concern is, with regard to their product, the lack of quality control. One’s windows should last more than five, or ten years, in fact, I would think over fifteen years. Although their fifteen-year warranty covered some of the replacement costs; I had to cover the labour costs – more than $3500 over that period. Although I am not impressed with their product, i.e., sealed units, I was impressed with Durabuilt’s Service and Installation personnel – they are and were professional and courteous in all respects.
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 5 Jun 2021

    windows replacement for 2houses

    little more customer focus, more communication would help. Like to have mutual benefits. I have referred to numerous clients before. I have no issues with workman focus and touch wood no issues so far whatever i bought in last 4 years

    Answer from pro:

    Hello Henry! Thank you for taking the time to share your review and bringing this to our attention. We are so sorry to learn, our service did not live up to your expectations. Please know we have addressed this with the team to ensure we improve on this in the future. We appreciate your business and look forward to serving you again. Take care and be well!

    Reply created 8 Jun 2021
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 7 May 2021

    Service

    The worst service and quality. Won’t answer the phone. Won’t return voice mail. Windows fog up between the pains Must of replaced 20 windows so far. Now no one will return calls

    Answer from pro:

    Hello Murray! Thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. That we failed to be reachable. We are normally known for our exceptional service, and we regret that we missed the mark. We would like to take this opportunity to investigate your feedback further. Please contact us at marketingsupport@durabuiltwindows.com and kindly provide us with your Full name, address and Contact phone number.

    Reply created 10 May 2021
  • Review from Pam Gratton
    Rating: 5 out of 5
    Review left on 26 Mar 2021

    Renovation Home

    I recently purchased a new to me home that was in need of some updating. Obviously I choose Durabuilt Windows & Doors to do this work for me. My experience started with the attention and response time to my request for a quote. I met with Penny at the home to complete the measure, she was very professional and knowledgeable. She did a fantastic job of ensuring I knew my options and when I choose a door that was a little past my budget she made sure I had other options that were similar but closer to what I wanted to spend. When the time came to remove my old windows and doors, and install the new ones I was excited and full of questions (of course). The crew that was assigned to my home was amazing, patient and very informative. They entertained and answered all of my questions, even though some of them were silly I am sure. All in all Durabuilt was able to hit the 3 marks and I am thrilled with the end result. Competitive pricing (with a lot of different options), quality product and install, and the speed in which they did the measure, quote and install was impressive!

    Answer from pro:

    Hello Pam! Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience working with Penny; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again in the future!

    Reply created 10 May 2021
  • Review from Customer of Durabuilt Windows & Doors
    Rating: 5 out of 5
    Review left on 25 Mar 2021

    Door repair

    Had an issue with my door - service came out and fixed it within 5 minutes - polite and professional. The team was engaging and informative. The door was completely fixed. The service team was attentive and the door was completely fixed.

    Answer from pro:

    Hello! Thank you for your kind words. We are glad you enjoyed your experience with Durabuilt's service and appreciate you taking the time to leave a review to share with the rest of the community. Take care!

    Reply created 10 May 2021
  • Review from Amit Mann
    Rating: 5 out of 5
    Review left on 25 Mar 2021

    New home build

    Great product and amazing service. I was happy with the product and the sales associate that I was dealing with. I would highly recommend Durabuilt to anyone in the construction industry.

    Answer from pro:

    Hello Amit! Thank you so much for taking the time to leave us this amazing review.

    Reply created 10 May 2021
  • Review from Susheel Thomas
    Rating: 5 out of 5
    Review left on 24 Mar 2021

    Experience

    Great service, great product! Shawn (sales) has been incredible to work with. His attention to detail, communication, and responsiveness are a 10/10. Highly recommend Durabuilt Windows to anyone and everyone!!

    Answer from pro:

    Hello Susheel! We are so grateful for your kind words. Thanks for sharing your review with us and the community. Thank you for acknowledging the work of your Account manager, Shawn Tung ! This review will make his day! Much appreciated!

    Reply created 10 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2021

    Windows!

    Just moved into an older bungalow with the original windows still installed. Durabuilt windows were a huge step up. Besides having a quality product, they are also a great company to deal with. Thanks!

    Answer from pro:

    Hello Clifford! It was a pleasure serving you. Thanks for placing your trust in us and your willingness to share. We are happy you are pleased with the results and that we were able to help. If there's anything else we can do for you, please let us know.

    Reply created 24 Mar 2021
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